The two sales women were really helpful when I came in for a promotional offer and they didn’t have the gift in stock. They offered an alternative gift after checking their stock for me.
Company replied
Location
Switch locationUnit 58, White Rose Shopping Centre, LS11 8LL LEEDS, GB
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See what reviewers are saying
Very good experuence but i bought again and didnt seem to get much off my purchase having 375 point and 15% off for it being my birthday. I did buy a chain bracelet and matching chain kneckless also... See more
Company replied
Helpful, polite and friendly staff, didnt have what i wanted in stock so ordered it for me online to be delivered to my home address
Company replied
I came in to the shop to purchase some Angel perfume to refill my 100ml bottle .The lady who served me explained to me that she couldn't refill it because the perfume was a different brand .she then o... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 58, White Rose Shopping Centre, LS11 8LL, LEEDS, United Kingdom
4.8
Excellent
78 reviews
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The service and the offers were great…
The service and the offers were great served by Libby &Lia could not have been more helpful
June 27, 2025
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Great service with a smile
Came into store to find a perfect perfume for my wife. Complete novice when it comes to this sort of thing but a young lady named libby was extremely helpful. She spent a fair few mins explaining many different brands and scents and what's currently popular amongst the youth of today. Landed on alien. Thanks again to libby for her time and help
June 20, 2025
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hey,
I am pleased to hear of your 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop
Charlotte was amazing best customer…
Charlotte was amazing best customer service ever!!!!
June 21, 2025
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
I had a great experience with Charlotte…
I had a great experience with Charlotte today she was very helpful and kind
June 21, 2025
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
I came in today for an aftershave and…
I came in today for an aftershave and the service was brilliant lovely women on shift couldn’t recommend the perfume shop more will definitely be coming back thanks libby and Lisa for such amazing service
June 20, 2025
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Brilliant service e
Libby was the young lady that served us today, not only was she super helpful, but knowledgeable on which scents and brands lads our sons age go for, will definitely be coming back here.
June 20, 2025
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Came in around an hour ago to get a…
Came in around an hour ago to get a perfume for my mother in law, the ladies Lisa and Libby were amazing perfect service, they gift wrapped perfectly and made everything look so special I just know she’s going to love it thank you for such lovely service I’ll definitely be returning!
June 20, 2025
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Amazing service really friendly staff
Amazing service really friendly staff
Served by libby
June 20, 2025
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
I spoke to a lovely member of staff
I spoke to a lovely member of staff. She was very helpful with my purchase. This stopped me from going to another store for my items.
June 3, 2025
Reply from The Perfume Shop - White Rose 96
Thank you for your kind words!
The Perfume Shop
Came in and found what I was looking…
Came in and found what I was looking for with the help of Lauren. She listened and found what I wanted and let me try out all the different options. She was patient and helpful when I couldn’t decide. I also got it engraved which I didn’t know they did which added a personalised touch. It didn’t take long to come. I am happy with my purchase. Would recommend. Thank you!
June 9, 2025
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
THE STAFF WERE REALLY NICE AND HELPFUL…
THE STAFF WERE REALLY NICE AND HELPFUL AND REALLY FRIENDLY ALSO IT WAS REALLY NICE AND CLEAN ALSO THEY GOOD CUSTOMER SERVICE ALSO THEY MEET CUSTOMERS NEEDS AND WANTS ALSO THEY PUT CUSTOMERS FIRST. ALSO THERE PERFUMES SMELLS SO NICE AND BEAUTIFUL. ALSO THEY HAVE EXCELLENT REPUTATION AND ITS FORWARD LOOKING COMPANY.
May 11, 2025
Reply from The Perfume Shop - White Rose 96
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Fast next day delivery and excellent…
Fast next day delivery and excellent communication throughout the start and end. My Mrs loved her gift
March 28, 2025
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your kind words! We're delighted to hear you were happy with our fast delivery and communication. We strive to provide a smooth and enjoyable experience for all our customers. We appreciate your feedback and look forward to serving you again soon.
Kind regards,
Jasmyn
Got my perfume for an extremely great…
Got my perfume for an extremely great price as it is normally quite expensive
November 27, 2024
Not received my order
Not received my order, which is 12 days. I have not had any emails apart from this one. I have rung to chase up the order & was just told that it you are very busy, but no indication of my order details.
November 24, 2024
Reply from The Perfume Shop - White Rose 96
Hi there,
I am really sorry to hear of your recent experience with us. Please can you kindly pop in touch via email at reviews@theperfumeshop.com so a member of our team can look into this for you.
Kind regards,
Sharain
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