Lisa was excellent she was kind and really helpful for what I was looking for and even signed me up and gave me advice for the future would recommend
Location
Switch location36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.
Company replied
Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more
Company replied
Lisa was extremely welcoming, helpful and patient. Her customer skills are amazing and smile infectious. I walked away feeling really happy with my purchase. Thank you Lisa
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom
4.9
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lisa was absolutely fantastic!
Lisa was absolutely fantastic!! She helped me make lovely perfume choices and was very jovial throughout. Thank you Lisa! Hopefully will have another come back!
December 27, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Lisa was helpful & wrapping was…
Lisa was helpful & wrapping was gorgeous! Highly recommend!
December 24, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
Lisa wrapped with professionalism
Lisa wrapped with professionalism. Very happy with all the staffs service
December 24, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
Had a great experience with Lisa in…
Had a great experience with Lisa in store today, so professional polite and funny.
December 19, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Absolutely amazing place to visit…
Absolutely amazing place to visit customers service brilliant Lisa severed me what a wonderful lady she is thank you so much Lisa highly recommend five stars 🌟🌟🌟🌟🌟
December 14, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Great Customer Service from Lisa and…
Great Customer Service from Lisa and Kim.
December 14, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Excellent service with a smile
Excellent service with a smile, will always come back for more fragrance
December 12, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your 5* feedback!
The Perfume Shop
I have been to the Wolverhampton store…
I have been to the Wolverhampton store today. Lisa has been fantastic. She assisted me with all my questions and suggested the best fragrances based on my taste. I would recommend everyone to the perfume shop because of Lisa. She is an embodiment of what excellent customer service is. Please help me thank Lisa, for her time, smile and warm approach. She also gave me some free samples!!!!☺️
December 10, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Best customer service I ever received
Lisa served me great customer service
November 29, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Lisa was very helpful n funny
November 13, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Thank you note
Just wanted to say thank you Lisa . She was so helpful in helping me select a nice scent for my friend . Thank you for your patience
November 13, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Lisa was really nice and helpful
November 1, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Special thanks to clare who was very…
Special thanks to clare who was very helpful in picking what I was after and came away very pleased with my purchase and wrapped beautifully too thank you so much 😊
October 25, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
We went to the Wolverhampton store and…
We went to the Wolverhampton store and Lisa was incredible! She was so helpful and gave us the best advice!
October 25, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
I visited the Wolverhampton store and…
I visited the Wolverhampton store and Claire was so nice and helpful in making the right choice.
I will definitely visit again.
October 25, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Popped in today for a last minute gift…
Popped in today for a last minute gift and Lisa who served me was absolutey amazing with her service and help.
October 25, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Claire was amazing and so helpful.
Claire was amazing and so helpful.
October 25, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
I ve been served by lovely lady named…
I ve been served by lovely lady named Lisa. She was very helpful and helped me choose the right perfume. Definitely recommend
October 25, 2025
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.