Lisa delivered exceptional customer service…she was patient with me and provided adequate support to help me make decisions on what to buy. Thank you Lisa.
Company replied
Location
Switch location36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went to the perfume shop in Wolverhampton to buy a specific fragrance for each other for our wedding day, Lisa helped us she must have sprayed so many testers for us until we found the ones we love... See more
Company replied
Ohhh I think the Wolverhampton branch is the best branch yet. I go everywhere but I keep coming back. Today, Lisa was simple a gem, I felt really welcomed and appreciated. Lisa and Siobhan were except... See more
Company replied
We had the incredible Lisa and she helped me pick out the best perfume for my dad and also helped me find something for myself that I really love. Would definitely have her again!!!
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lisa made my shopping experience easy…
Lisa made my shopping experience easy and was very helpful in giving me suggestions for a new scent she also helped me become a member great service in all. 10/10
February 27, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa made my purchase so easy
Lisa made my purchase so easy. She was very patient with me as I wanted to test out a lot of after shaves! She was very polite and I would definitely be coming back. She also helped me set up my awards so I could receive 20% off.
February 27, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa and Sarah In Wolverhampton.
Lisa and Sarah In Wolverhampton.
Very lovely, helpful and funny.
Thank you so much for your help x
February 14, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa has fantastic customer service
Lisa has fantastic customer service, amazing wrapping skills😍😍
February 12, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Customer service from shop assistant…
Customer service from shop assistant Lisa was great, made us feel so welcomed and was extremely helpful
January 24, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best Perfume Shop in Wolverhampton
I walked in confused, not knowing exactly what to get for my wife and friend whose birthday is today. Lisa made the shopping breeze with fantastic recommendations and mind-blowing customer service delivery 👌🏾
She's a Rockstar 🌟
January 24, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa was amazing
Lisa was amazing, fantastic friendly advice given is, she was kind and had loads of patience when dealing with us
Thank you
January 24, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great staff
Lisa at the wolverhampton store made the experience fun and easy. Very helpful and informative.
January 24, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa was a great help finding the right…
Lisa was a great help finding the right scents I was looking for, her recommendations was amazing.
Thanks a lot
January 24, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Absolute angel of a sales lady
Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!! And when we landed on the perfect scent, the box was damaged so she offered us a discount but ensured the product inside was untouched. And who doesn’t love a bargain. Lisa you work so hard!!
January 24, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had such a lovely experience perfume…
I had such a lovely experience perfume shopping today! Sarah at the perfume shop was absolutely fantastic. From the moment I walked in, she greeted me with a warm, genuine smile that instantly made me feel welcome. I was looking for something sweet and nice, and she totally understood what I meant. Sarah patiently guided me through different options, offering helpful suggestions without ever being pushy. Her knowledge of the perfumes was impressive, and she made the whole process really enjoyable. It’s rare to find such exceptional customer service, and Sarah truly made my day. I left with the perfect scent and a huge smile, all thanks to her!
January 22, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
We're happy to hear that you had a lovely perfume shopping experience! It's wonderful that our team member provided exceptional service and helped you find the perfect scent. We appreciate your positive feedback and are glad you enjoyed your visit.
Warm wishes,
Jasmyn
The Perfume Shop
nice girls and helpful
easy to deal with got there and a few people there but reckon lady knew i had ordered online so dealt with others quite quickly and asked for name etc and got my stuff from back ,smiles, polite ,and a cheery exit for me as nothing better than a smile to help you on your way
December 2, 2025
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire she was so helpful toward me.
January 22, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa always living up to the hype❤️
January 17, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa at the mander centre is really…
Lisa at the mander centre is really beautiful and her service was exceptional stunning i loved it
January 17, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa was super helpful and polite
Lisa was super helpful and polite. Amazing service.
January 16, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5 Star service!
Leanne, Lisa, Claire, in fact everyone in the Wolverhampton store are amazing. So friendly, knowledgeable and go above and beyond with their customer service. I was after a certain perfume which was hard to get hold of, near impossible. Leanne promised if she could get hold of any she would. Two months later, true to her word she did.
Truly amazing! I’m so happy.
January 12, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
We appreciate your wonderful review! We are so happy to hear about the team's dedication and that you had such a positive experience with us. Thank you for sharing.
Kind regards,
Jasmyn
The Perfume Shop
Lisa and Siobhan was absolutely…
Lisa and Siobhan was absolutely amazing, the banter was good and we will definitely return
January 11, 2026
Unprompted review
Reply from The Perfume Shop - Wolverhampton 44
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.