I came into this store not knowing what product I wanted. I was incredibly impressed by Ivy, who not only knew almost everything there was about perfume, she also gave me excellent recommendations and... See more
Company replied
Location
Switch locationUnit 32, Shopping City, High Rd, N22 6YR WOOD GREEN, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service from Valentino today who was professional and knowledgeable when helping me choose a fragrance for my wife. Give that man a raise!
Company replied
Best customer service I’ve experience in ages ! Ivy served me and was incredible ! I was looking for a birthday present and was really unsure what to get, but Ivy was so kind, patient, informative and... See more
Company replied
I had a great experience at The Perfume Shop in Wood Green. Ayshe provided amazing customer service and was so helpful throughout. She helped me find the perfect perfume for my husband and also a love... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 32, Shopping City, High Rd, N22 6YR, WOOD GREEN, United Kingdom
4.8
Excellent
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from…
Excellent customer service from Valentino very helpful and friendly
December 15, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I had a great experience at The Perfume…
I had a great experience at The Perfume Shop in Wood Green. Ayshe provided amazing customer service and was so helpful throughout. She helped me find the perfect perfume for my husband and also a lovely one for my mum. She was friendly, patient, and really knew her stuff. Thank you, Ayshe I’ll definitely be coming back!
December 11, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Today I was served by a very helpful…
Today I was served by a very helpful and knowledgeable lady called Raz. She was very patient with me and helped me to find the right perfume and beautifully gift rapped it. She is a true asset to this company and I will be returning!
December 6, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Reply from The Perfume Shop - Wood Green 107
Hi,
I am really sorry to hear of your recent experience and can understand how frustrating this was for you.
Please pop in touch via email at reviews@theperfumeshop.com so a member of our team can look into this for you. I am so sorry for any inconvenience caused and I hope this gets resolved for you as soon as possible.
Kind regards,
Sharain - The Perfume Shop
Angie paid attention and was patient…
Angie paid attention and was patient enough to explain and, walk me through 2 different brand/product lines.
She was knowledgeable, friendly and focused.
November 8, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Customer service
I bought some perfume click and collect all 3 times I have been left waiting hours for a pick up confirmation email customer service online said there's nothing they can do as the store is closed id have to wait till tomorrow mind you this was 4 30pm and the store is open till 7pm refund I got no confirmation email and had to contact customer service again then they said I'd have to wait 24 hours for a email other shops like superdrug send your confirmation as soon as u return the item this shopping experience has put me off for sure now ever using perfume shop again even if they do do some really good deals
November 4, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
We regret you experienced delays with your click and collect order and refund. We're sorry for the lack of communication and the inconvenience caused by the wait times. We appreciate your feedback and will review our processes to improve the shopping experience.
The Perfume Shop
Sener has been so pleasant and has…
Sener has been so pleasant and has great customer service service skills either good mannerisms.
He is an asset to the Perfume shop company.
October 31, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Very nice service from Shahira
October 29, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Abree provided excellent servic.
October 14, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Amazing customer support
Amazing customer support! Purchased two sets of perfumes, received some samples too! Was very pleased!😌
October 11, 2025
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
I’ve just been served by an amazing…
I’ve just been served by an amazing young gentleman, Valentino. He was extremely knowledgeable about the different products, had a great professional yet friendly attitude. He beautifully wrapped my gift. He is a credit to this store! Thank you so much
September 30, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi there,
I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.
Kind regards,
Sharain - The Perfume Shop
Shum was very friendly and extremely…
Shum was very friendly and extremely helpful will definitely be returning thank you for making my experience the best :)
September 9, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for your lovely review. We appreciate you!
The Perfume Shop
Angie wad great
I went to go get my daughter perfume and I was served by Angie. She was so amazing and helpful. She recommended some really nice fragrances and she did it all with a lovely smile. Great employee, she should get a raise as she's really helpful. A definite asset to the company.
August 28, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hello,
We appreciate you taking the time to leave us a review. We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful in finding the perfect fragrance for your daughter.
Kind regards,
Jasmyn
The Perfume Shop
Kali was so very helpful
Kali was so very helpful. She was very positive , kind , approachable and went above and beyond to help me.
Thank you Kali.
July 21, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Today i visited the perfume shop in…
Today i visited the perfume shop in wood green and the Customer service i received from Kali was outstanding she was very patient and willing to help and explain how to use my account and she helped me pick out a nice perfume for a gift. Really made my experience better overall and she went above an beyond to make sure I was alright.
June 30, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
The girls helping us were lovely
The girls helping us were lovely, very patient and helpful, and answered all questions. Overall was a very easy and nice experience.
June 25, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
It's lovely to hear your kind words on your recent visit. Thank you!
Kind regards,
Sharain
The Perfume Shop Team
Very professional and very helpful and…
Very professional and very helpful and supportive- from Lucia
June 20, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Eileen was amazing
Eileen was amazing, so incredibly helpful and attentive. I’d come back just for her!
June 9, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Aleema was great her professionalism…
Aleema was great her professionalism was unmatched and she made me feel at ease when shopping for the perfume. I will definetly be back again. Thanks for everything !
June 4, 2025
Unprompted review
Reply from The Perfume Shop - Wood Green 107
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Amazing customer service from Cali
Today I came in to the shop with my sister in law to pick up a last minute birthday present for my boyfriend and CALI (staff) helped us straight away as we didn’t know exactly wanted we wanted but she let us smell a variety and the last one was the ONE! Thank you soooo much from the Two girls
June 1, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.