The Perfume Shop - Wood Green 107 Reviews 

99
TrustScore 5 out of 5

4.8

Unit 32, Shopping City, High Rd, N22 6YR WOOD GREEN, GB


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Rated 5 out of 5 stars

Visited the Wood Green branch and jesshua served me and haven’t seen an assistance that was so polite and knowledgable on perfumes in a long time .

Company replied

Rated 5 out of 5 stars

I have been served by Angie today and had an amazing experience. She was knowledgeable on the products and recommended us really good perfumes. She was kind, patient and very helpful throughout. Will... See more

Company replied

Rated 5 out of 5 stars

I came into this store not knowing what product I wanted. I was incredibly impressed by Ivy, who not only knew almost everything there was about perfume, she also gave me excellent recommendations and... See more

Company replied

Rated 5 out of 5 stars

Visited The Perfume Shop in Wood Green today, 29 July, and received absolutely fantastic, five-star service from Kali, who assisted me with my purchase, as well as Frankie, the Deputy Manager. Both... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 32, Shopping City, High Rd, N22 6YR, WOOD GREEN, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

99 reviews

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4.8

All reviews

(99)

34,282 reviews in the last 12 months

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Rated 5 out of 5 stars

I visited the Perfum Shop in Wood Green…

I visited the Perfum Shop in Wood Green today to get a fragrance gift for an older man. I was served by a lovely young lady called Kali (from Bulgaria). She was super friendly, and helpful! Thank you so much for your service Kali! It was lovely meeting you. I got a great gift too! 🩷

May 5, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hi,

I am so happy to hear of your experience & thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Eileen

Eileen, she is very patience and respectful with all customer! Very nice experience 👍🏽

May 1, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Very lovely and friendly sales Eileen I…

Very lovely and friendly sales Eileen I think the names is , she landed exactly what my perfume sense interest is

May 1, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

I just wanna say thank you so much to…Miss. Eileen

I just wanna say thank you so much to Miss. Eileen who served me today was absolutely fantastic Coustomer service . She is always with lovely smile and very helpful. I wish her all the very best for career.
Thanks team

April 21, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Haroon and Eileen from the London, Wood Green…

Haroon and Eileen from the Wood Green branch in North London, were really helpful. They helped me register my membership card to my wallet which I was not aware I can do. Eileen recommended products suitable for birthday gifts. Customer service today was A class.

April 19, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Really helpful customer service. Thank you Ivy!

I've been struggling to find a scent I like for ages but Ivy at the Wood Green branch was so helpful with honing in on a few scents. I had a list when I entered the store and she not only showed me them but also took the initiative to try some other perfumes with me based on my preferences and was very friendly, attentive and knowledgable. I've finally found a few scents I'm super keen on thanks to the great customer service I received. Thank you!

April 16, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Thanks 👍

👍👍👍👍👍👍👍👍👍👍

March 28, 2025
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hello,

Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Idin was very helpful and ensured I had…

Idin was very helpful and ensured I had a brilliant time choosing perfumes. 100% customer satisfaction

March 28, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hello,

We are so happy to hear that you had a positive experience with Idin. We strive to provide our customers with the best possible service and it's wonderful to know that Idin was able to help you find the perfect perfume. We appreciate your kind words and feedback.

Many thanks,
Jasmyn

Rated 5 out of 5 stars

I was served by Kali today

I was served by Kali today, she was very helpful and polite, with excellent customer service. Thank you Kali for all your help choosing the best fragrances.

March 14, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hello,

Thank you for your kind review! We're thrilled to hear you had a positive experience and that Kali provided such excellent customer service. We appreciate you taking the time to share your feedback, and we're glad Kali was able to help you find the perfect fragrances.

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Really nice experience

Really nice experience. Went to buy some perfumes and Lucia, the cashier, was so lovely and helped me a lot. I just wanted to leave her a good review because her customer service was impeccable and she was very helpful and nice. The wrapping was perfect and she even help me with the engraving. I really really really appreciate her help

March 10, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hello,

We are delighted to hear about your positive experience and that you were so impressed by the service you received. It's wonderful to know that you found our team member so helpful and that they went above and beyond to ensure you had a great experience. We strive to create a welcoming and helpful environment for all our customers, and your feedback is a testament to our commitment. Thank you for sharing your feedback.

Best wishes,
Jasmyn

Rated 5 out of 5 stars

Lycia she’s amazing very good customer…

Lycia she’s amazing very good customer service she makes me buy every time products from there! she gives a lot of attention for her customer

February 11, 2025
Unprompted review
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

I LIKED THE DELIVERY TIME

I LIKED THE DELIVERY TIME, PACKAGING AND EVERYTHING

January 7, 2025
The Perfume Shop - Wood Green 107 logo

Reply from The Perfume Shop - Wood Green 107

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

I was very pleased with the service in…

I was very pleased with the service in the perfume shop wood green, the sales assistant Kali was very polite and kind. She spent a lot of time helping me to get all the products I wanted and was extremely pleased with her service!

December 27, 2024
Unprompted review
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