The Perfume Shop - Woolwich SD 559 Reviews 

96
•
TrustScore 5 out of 5

4.8

c/o Superdrug 14-20 Powis Street, SE18 6LF LONDON, GB

•

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Rated 5 out of 5 stars

I visited this shop today to buy a perfume and had such a lovely experience! The lady who served me her name is Natalie was absolutely sweet, friendly, and helpful. She made me feel so welcome and wa... See more

Company replied

Rated 5 out of 5 stars

Lem was so helpful. Even amongst all the customers she was so kind and polite. She kept composure and ensured we had a really good experience.

Company replied

Rated 5 out of 5 stars

I just stopped by on Saturday, only to drop off and recycle so.e old perfume bottles and I also needed a new perfume, which I usually buy online Then I started to speak to the most amazing sales as... See more

Company replied

Rated 5 out of 5 stars

They were able to really assist me well without a thought. Genuine and nice people Lisa and Lem. Amazing customer service, nothing seemed an issue to them. I'm a really satisfied customer. Thank... See more

Company replied


Company details

  1. Perfume Store
  2. also in
  3. Beauty Product Supplier
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store
  6. Flavours, Fragrances and Aroma Supplier
  7. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Superdrug 14-20 Powis Street, SE18 6LF, LONDON, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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4.8

All reviews

(96)

35,459 reviews in the last 12 months

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Rated 5 out of 5 stars

Princess was amazing

Princess was amazing, she wrapped my perfumes excellently, a wonderful staff

April 15, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service

Had an excellent service, Lisa was very helpful and patient, and showed all possible options for the gifts I wanted.

April 1, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nada very good customer service and…

Nada very good customer service and very friendly and humble Girl need to get promoted for store manager

March 25, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lenny was incredibly knowledgeable…

Lenny was incredibly knowledgeable about the notes in perfumes which made life easier for me! She was friendly and very helpful in choosing the perfect gift for my mums birthday. Thank you!!

March 21, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great

Nice services,patience and williness

March 22, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent Service

I had a fantastic experience at the Woolwich Superdrug store thanks to Len from the perfume counter. She was incredibly friendly from the moment I approached, and her communication was excellent. Len took the time to understand what kind of scent I was looking for and demonstrated real expertise when suggesting different options.

Her recommendation of the new arrival BOSS The Scent EDP was absolutely spot on – I’m really happy with it. She explained the notes and why it would suit my preferences, which made the whole experience feel personal and professional rather than rushed.

It’s rare to receive such attentive and knowledgeable service in-store, and Len truly went above and beyond to help me find the perfect fragrance. Her passion for perfumes really shows, and she made the shopping experience enjoyable and memorable.

A big thank you to Len for the excellent service – Woolwich Superdrug is lucky to have such a dedicated and knowledgeable advisor. I’ll definitely be returning for my next fragrance!

March 12, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Honestly I've never experienced such a…

Honestly I've never experienced such a professional service with the choice to make the birthdays even more special... Natalie is the person who helped me to get the perfect choices to make my family happy 😊
Highly recommend The Perfume Shop Woolwich and ask for Natalie you won't go wrong!!!

February 21, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Today

Today, I visited the shop as usual to buy a small everyday perfume, since I like to spoil myself. I believe smelling good is good business. Poppy was very helpful and assisted me greatly. I chose the latest fragrance released just before Valentine's Day. This shop is my go-to for perfumes, always reliable and helpful. Thanks, Poppy, for your assistance today; I smell fantastic.

February 21, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Leni was amazing!

Leni was amazing! One of the best customer service I’ve had in a long while… she has a lovely friendly approach and honest nature - give this girl a bonus please!!!

She gave me great advice for what best suited my requests and very patient (as I was quite indecisive) 🙏🏽

Thnx Leni 🤗

February 12, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from Leni

Amazing service from Leni. She helped me choose the perfect gift for my partner and was incredibly patient while I decided. As a bonus, I also got 20% off.

Thank you,

February 12, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ericka from Woolwich shop

Ericka from Woolwich shop, on Powis Street was exceeding our expectations, we entered for a perfume, she proposed us other items which were nice quality and we had 20%off. She wraped very nicely our items! Thank you very much Ericka and The perfume shop!

February 5, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Poor customer service and breach of own Terms & Conditions

I’ve been a loyal customer since 2018, but a recent experience at the Woolwich store has ended that. I suffered from severe vertigo and couldn't collect my order within the 14-day window. I called the store to request a 5-day extension, which was refuse. I then offered to send my husband with my ID and order number. Despite your website’s Terms & Conditions (Paragraph 3.3) stating that third-party collection is permitted with ID, the staff refused this as well and cancelled my order.

To make matters worse, they refused to refund the £15 worth of points used for the purchase. It feels like they took advantage of my sickness to pocket my loyalty points. I am incredibly disappointed and will not be shopping here again.

January 18, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello Su,

Thank you for taking the time to share your experience I’m so sorry for what you went through, especially while you were dealing with severe vertigo.

I completely understand how upsetting this must have been and you’re absolutely right to expect flexibility and support in these circumstances. I’ve now personally reviewed everything you raised, including the collection extension, third-party collection and the missing reward points.

I’m pleased to confirm that I’ve been in touch with you directly and have now resolved each of these issues and provided a goodwill gesture for all the trouble. Your feedback has also been escalated internally so the store team can be supported and this doesn’t happen again.

Thank you sincerely for your patience throughout this and for your loyalty to us over the years it really does mean a great deal and I’m very sorry that we let you down on this occasion. I look forward to hearing from you to resolve this.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Lovely service given by Natalie in the…

Lovely service given by Natalie in the Woolwich branch. Very helpful !

January 14, 2026
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nada the customer service girl was so…

Nada the customer service girl was so amazing! She made my shopping experience so much easier ❤️❤️

December 30, 2025
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hi,

Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.

The Perfume Shop

Rated 5 out of 5 stars

Leni is a good sales advisor/expert

Leni is a good sales advisor/expert. She demonstrated good understanding of perfume and comparism analysis. I was determined to buy Dior Sauvage but it was not in stock. She gave value propositions of MONTBLANC and got the sale. Keep it up, Leni.

December 29, 2025
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hi,

Thanks for your feedback. Thank you so much for choosing us to shop with.

Happy New Year.

The Perfume Shop

Rated 5 out of 5 stars

Princess from the perfume shop in…

Princess from the perfume shop in woolwich has been outstanding with my requesting always smiling and being nice while I asked to check different perfumes for my parents she even gift wrapped my perfume amazingly she is such a lovely person

December 26, 2025
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hi,

Thanks for your review. Have a lovely New Year!

The Perfume Shop.

Rated 5 out of 5 stars

A staff member named Leni and Lisa at…

Two staff members namely Leni and Lisa located at the Super Drug perfume shop store in Woolwich SD 559, displayed exceptional customer service during my shopping 🛍️ visit at this store, 🏬 these ladies greeted me with warm smiles, very polite, and showed a very high standards in regards to their job description at The Perfume Shop 🏬

December 18, 2025
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Rated 5 out of 5 stars

I think Erica has excellent customer…

I think Erica has excellent customer service skills

November 27, 2025
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very happy to attend to customer

Very polite and happy to attend to customers. I'm happy to come back.

November 19, 2025
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Leni was very helpful during my visit…

Leni at the woolwich shop was very helpful during my visit today.

November 14, 2025
Unprompted review
The Perfume Shop - Woolwich SD 559 logo

Reply from The Perfume Shop - Woolwich SD 559

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

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