I visited this shop today to buy a perfume and had such a lovely experience! The lady who served me her name is Natalie was absolutely sweet, friendly, and helpful. She made me feel so welcome and wa... See more
Company replied
Location
Switch locationc/o Superdrug 14-20 Powis Street, SE18 6LF LONDON, GB
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See what reviewers are saying
Lem was so helpful. Even amongst all the customers she was so kind and polite. She kept composure and ensured we had a really good experience.
Company replied
I just stopped by on Saturday, only to drop off and recycle so.e old perfume bottles and I also needed a new perfume, which I usually buy online Then I started to speak to the most amazing sales as... See more
Company replied
They were able to really assist me well without a thought. Genuine and nice people Lisa and Lem. Amazing customer service, nothing seemed an issue to them. I'm a really satisfied customer. Thank... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug 14-20 Powis Street, SE18 6LF, LONDON, United Kingdom
4.8
Excellent
96 reviews
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The ladies staff that attend to me…
The ladies staff that attend to me today has no customer service at all. The 3 of them at the counter just customer waiting while they stood discussing with each other. First time experiencing such attitude at that same shop because I have been shopping with them before and I never experience such attitude.
June 7, 2025
Reply from The Perfume Shop - Woolwich SD 559
Hi,
We appreciate you bringing this to our attention. We're sorry to hear that you experienced such behaviour from our staff. This is not the standard we aim for, and we will address this internally to ensure it does not happen again. Thank you for your feedback.
The Perfume Shop
Excellent customer service....
Excellent customer service..... quite knowledgeable on cross selling ... bravo Mohima
June 3, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Florjan in woolwich
Florjan in woolwich
He is simply.the best and I wish he worked everyday.
Tonight as I came in the store I wished he was here and banggggg there he was
Bless him
May 20, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Sales team is selling
A short black girl with glasses I think her name was Erica attended to me a while back and helped me browse for a high quality perfume.
She ended up recommending me the burberry hero which was for a lack of better words.
Incredible.
Many thanks,
March 24, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Princess was prompt and her customer…
Princess was prompt and her customer service was first class
May 18, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Thank you for your positive review!
The Perfume Shop.
I was served by Erica who was lovely
I was served by Erica who was lovely. She was very attentive and did a great job in assisting me in selecting a fragrance. She also wrapped my gift set perfectly!
May 12, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
Gurpreet was fantastic she’s such a…
Gurpreet was fantastic she’s such a lovely lady.
Helped me out a lot and ended up buying two perfumes with great savings.
May 9, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Thank you for your positive review!
The Perfume Shop.
Natalie was amazing and gave good…
Natalie was amazing and gave good recommendations. Amazing customer service !!
May 8, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Want to say big thank you to Nataly and…
Want to say big thank you to Nataly and to a manager to help me with choosing parfume for my partner as his birthday present. Wrapping was grate too. Thank you. ❤️❤️❤️👍
May 2, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Muhima
Muhima, she was so helpful in helping me choose a perfume. Very sweet girl.
April 30, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Ladies in here are amazing thank you so…
Ladies in here are amazing thank you so much
April 30, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Gurpreet in Woolwich branch was very…
Gurpreet in Woolwich branch was very helpful! They did not have the aftershave i was looking for but she went out of her way to find suitable alternatives which i purchased. Great customer service.
April 30, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Mohima is such a nice sales assistant…
Mohima is such a nice sales assistant who was helpful, nice and beautiful. Love her😍
April 30, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Thank Lisa for help with with my daughter 16th birthday present
Lisa was very helpful and provided a great service today.
Thank you Lisa @ Woolwich
April 29, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Had a good time shopping here
Had a good time shopping here. Thanks to Lisa
April 29, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Princess was very good sales lady
Princess was very good sales lady. She empowered me to be able to buy more perfume and her wrapping is amazing and excellent.
April 28, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Lisa at the Woolwich branch was…
Lisa at the Woolwich branch was amazing. I will visit again just for her. Very friendly informative and a beautiful smile thank you Lisa xx
April 24, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
The staffs are very friendly and have…
The staffs are very friendly and have good customer relations. Always smile.
April 24, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Respect was quite polite and respectful
April 22, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Staff were really friendly and they…
Staff were really friendly and they offered a lot of help and answered all my questions
April 15, 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
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