Excellant customer service, did not feel rushed although i could not decide. Gave me a recommendation and took onboard my likes and dislikes. Came out with a favourite because it was on sale, but afte... See more
Company replied
Location
Switch locationWashington Square Shopping Centre, 16 Ivison Lane, CA14 3DY WORKINGTON, GB
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Fantastic service from sue in workington branch, infact the most pleasureble experience ive had in one of your shops and ive visited a few around england. Good natter about how smells remind us of sp... See more
Company replied
I've been to this Store and shopped there multiple times and it's always been a pleasure. Customer service is par excellence they go above and beyond to listen to you and suggest based on your require... See more
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I ordered Chanel No.5. Came in a few days. Super friendly staff. Great service.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY, WORKINGTON, United Kingdom
5.0
Excellent
349 reviews
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Amazing customer service from all staff…
Amazing customer service from all staff working , fastest silvery was delivered next day when I was told it would’ve been 5 days , really really happy , got a scent matched almost exactly to what I was looking for and amazing staff in the store with amazing customer service! Thanks so much !
January 27, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent staff with a lovely service
Both Gail and sue were so welcoming and friendly to us both when we visited in store. They provided excellent customer service with good knowledge and a friendly helpful demeanour. Thank you both you are a credit to the company
January 16, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire&Gail were friendly and helpful
Claire&Gail were friendly and helpful. Thank you for your smiles ☺️☺️.
January 14, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from Sue
Excellent service from Sue, very friendly and helpful. The shop didn’t have what I originally went in for, but after a chat she sorted me with an alternative, which is great.
January 12, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
So helpful and cheerful
So helpful and cheerful, they put a smile and mine and my friends face, excellent service.
January 10, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sue and Gale pointed me in the right…
Sue and Gale pointed me in the right direction and were very helpful, superb.
January 10, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Workington 165
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Jorja was very professional
Jorja was very professional. She had a smile on her face through out. The staff made my shopping seamless. Well done. They deserve a raise.!!!!!!!
December 30, 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.
The Perfume Shop
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Great service
Spoke with Sue today, was really helpful and directed me too two new fragrances. Fantastic customer support and very patient with me trying a lot!
December 18, 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your 5* feedback!
The Perfume Shop
The service was fantastic the staff…
The service was fantastic the staff were very helpful polite an professional
December 6, 2025
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Visited your Workington store today on…
Visited your Workington store today on the busy run up to Christmas, I was greated in a friendly professional manner, allowing me time to select the correct item, excellent product knowledge, l was served by Claire.
December 16, 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Claire was very helpful
Claire was very helpful, exceptional service
December 16, 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great experience Claire was amazing
Great experience Claire was amazing
December 16, 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Always amazing.
Been coming to the Workington store for a long time and this is in no small part down to the excellent customer service I always receive, the staff are always friendly and nothing is ever too much trouble and I will not shop for fragrances anywhere else a really excellent customer experience.
December 12, 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Very friendly and efficient service
Very friendly and efficient service. I wanted to order perfume to be delivered to my local branch of The Perfume Shop and my order was dealt with by a pleasant and helpful assistant called Jorja who patiently took my order despite the shop being very busy. The perfume was duly delivered two days later and I collected it on 9 December when I encountered two more helpful staff. I am happy to have acquired a lovely gift for my daughter in good time for Christmas. Thank you!
December 6, 2025
Reply from The Perfume Shop - Workington 165
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Excellent customer service
Friendly, professional and knowledgeable service and with a smile! Janet is a credit to the company
Thanks
December 10, 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Claire was fantastic!
Claire was fantastic! I went in the store not knowing exactly what I wanted but Claire gave me different scents to try until we found the perfect one. Fab customer service!
December 10, 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Pleasant staff very helpful x nicely…
Pleasant staff very helpful x nicely stocked shop in workington
December 5, 2025
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
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