The Perfume Shop - Workington 165 Reviews 

349
TrustScore 5 out of 5

5.0

Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY WORKINGTON, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellant customer service, did not feel rushed although i could not decide. Gave me a recommendation and took onboard my likes and dislikes. Came out with a favourite because it was on sale, but afte... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from sue in workington branch, infact the most pleasureble experience ive had in one of your shops and ive visited a few around england. Good natter about how smells remind us of sp... See more

Company replied

Rated 5 out of 5 stars

I've been to this Store and shopped there multiple times and it's always been a pleasure. Customer service is par excellence they go above and beyond to listen to you and suggest based on your require... See more

Company replied

Rated 4 out of 5 stars

I ordered Chanel No.5. Came in a few days. Super friendly staff. Great service.

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY, WORKINGTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(349)

33,664 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Christmas gift for him

My need to find a Christmas gift fragrance for my fella resulted in my visit to the Workington branch. I knew the type of fragrance I was looking for and had a few choices. A very friendly, helpful and patient Lady named Sue among the staff assisted me and I left happily with a gorgeous Valentino Uomo Intense gift box with a bargain black Friday pricetag. Sue is an asset the the business! One very happy customer.

November 8, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Workington branch superstar

Claire in Workington is a credit to the company. Friendly & knowledgeable, nothing is ever an issue.

December 9, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

The Workington Perfume Shop

The Workington Perfume Shop is a lovely place to shop. The people are so friendly and knowledgeable. I was served today by Jorja who did so well especially as she was new to the job. I'm sure she will be an asset to the company.

December 5, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Rated 5 out of 5 stars

Great service

Great service. Quick delivery. Great discount on items ordered.

November 29, 2025
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your feedback. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Fantastic Experience with Claire

Claire at The Perfume Shop in Workington is an absolute star! She was incredibly patient, friendly, and knowledgeable, taking the time to help me find the perfect perfume without ever rushing me. Her warmth and professionalism made the whole experience a joy. Thanks to Claire, I left feeling completely delighted and I’ll definitely be returning. Highly recommend her and the store!

November 24, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Very good customer service from Claire…

Very good customer service from Claire good selection and very good prices.

November 17, 2025
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Claire was really helpful today

Claire was really helpful today! I was unsure between 2 perfumes and she let me spray them on myself to see how it settled, I went back for the YSL.

November 18, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Exceptional Customer Service

We did some Christmas shopping in the Workington store this morning. We were warmly welcomed by Claire who was very polite and immediately asked how she could help us. We had a list of preferred fragrances for our two daughters and their husbands and Claire took the time to inform us of the available range of sizes and prices as well as any current gift sets. Claire also offered us the opportunity to sample some of the fragrances. We chose three of the fragrances relatively quickly but the fourth and final fragrance was not available in the shop in the size we were hoping to buy. This was no issue for Clare who suggested that she could order it for us for home delivery within 3 to 5 days and we let her know that we would very much appreciate that. Having scanned in my wife’s loyalty card Claire completed the sale by letting my wife know the balance of points on her card and by gifting us some free toilet bags and a hold-all.
The whole experience was very positive, professional and friendly. We very much enjoyed our visit and Claire’s level of customer service and friendly, helpful approach were exceptional. She was a great ambassador for The Perfume Shop.

November 17, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very helpful as I ordered on line but…

Very helpful as I ordered on line but not recieved (crossed wires)so I had to order again...but still ordered in shop..

October 16, 2025
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Helpful staff

I had been gifted a refill bottle for my perfume but was unsure if my bottles were reusable (previous assistant when I went in to ask said to bring them in and they would check)
Julie was lovely and helpful.

November 10, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thank you for your feedback we appreciate you!

Sharain - The Perfume Shop

Rated 5 out of 5 stars

Wonderful staff

Wonderful staff, very helpful and kind in helping fot a 60th birthday fragrance.
Jannet from the Workington branch is lovely.

November 8, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Was in today doing some early Christmas…

Was in today doing some early Christmas shopping and I must say Janet couldn’t of been more helpful and engaging

November 6, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your feedback. It's great to hear of your experience. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I was served by Janet

I was served by Janet, she was very helpful and friendly

November 6, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your feedback. It's great to hear of your experience. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

great service from sue the manager

great service from sue the manager

October 30, 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look