Excellant customer service, did not feel rushed although i could not decide. Gave me a recommendation and took onboard my likes and dislikes. Came out with a favourite because it was on sale, but afte... See more
Company replied
Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY WORKINGTON, GB
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Excellant customer service, did not feel rushed although i could not decide. Gave me a recommendation and took onboard my likes and dislikes. Came out with a favourite because it was on sale, but afte... See more
Company replied
Fantastic service from sue in workington branch, infact the most pleasureble experience ive had in one of your shops and ive visited a few around england. Good natter about how smells remind us of sp... See more
Company replied
I've been to this Store and shopped there multiple times and it's always been a pleasure. Customer service is par excellence they go above and beyond to listen to you and suggest based on your require... See more
Company replied
I ordered Chanel No.5. Came in a few days. Super friendly staff. Great service.
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY, WORKINGTON, United Kingdom
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My need to find a Christmas gift fragrance for my fella resulted in my visit to the Workington branch. I knew the type of fragrance I was looking for and had a few choices. A very friendly, helpful and patient Lady named Sue among the staff assisted me and I left happily with a gorgeous Valentino Uomo Intense gift box with a bargain black Friday pricetag. Sue is an asset the the business! One very happy customer.

Reply from The Perfume Shop - Workington 165
Claire in the Workington store was very attentive, kind and helpful.

Reply from The Perfume Shop - Workington 165
Claire in Workington is a credit to the company. Friendly & knowledgeable, nothing is ever an issue.

Reply from The Perfume Shop - Workington 165
The Workington Perfume Shop is a lovely place to shop. The people are so friendly and knowledgeable. I was served today by Jorja who did so well especially as she was new to the job. I'm sure she will be an asset to the company.

Reply from The Perfume Shop - Workington 165
Good great good great good great good great good great good great good great

Reply from The Perfume Shop - Workington 165

Reply from The Perfume Shop - Workington 165
Very good and sorted what I wanted in minutes

Reply from The Perfume Shop - Workington 165
Claire at The Perfume Shop in Workington is an absolute star! She was incredibly patient, friendly, and knowledgeable, taking the time to help me find the perfect perfume without ever rushing me. Her warmth and professionalism made the whole experience a joy. Thanks to Claire, I left feeling completely delighted and I’ll definitely be returning. Highly recommend her and the store!

Reply from The Perfume Shop - Workington 165
Very good customer service from Claire good selection and very good prices.

Reply from The Perfume Shop - Workington 165
Claire was really helpful today! I was unsure between 2 perfumes and she let me spray them on myself to see how it settled, I went back for the YSL.

Reply from The Perfume Shop - Workington 165
We did some Christmas shopping in the Workington store this morning. We were warmly welcomed by Claire who was very polite and immediately asked how she could help us. We had a list of preferred fragrances for our two daughters and their husbands and Claire took the time to inform us of the available range of sizes and prices as well as any current gift sets. Claire also offered us the opportunity to sample some of the fragrances. We chose three of the fragrances relatively quickly but the fourth and final fragrance was not available in the shop in the size we were hoping to buy. This was no issue for Clare who suggested that she could order it for us for home delivery within 3 to 5 days and we let her know that we would very much appreciate that. Having scanned in my wife’s loyalty card Claire completed the sale by letting my wife know the balance of points on her card and by gifting us some free toilet bags and a hold-all.
The whole experience was very positive, professional and friendly. We very much enjoyed our visit and Claire’s level of customer service and friendly, helpful approach were exceptional. She was a great ambassador for The Perfume Shop.

Reply from The Perfume Shop - Workington 165
Very helpful as I ordered on line but not recieved (crossed wires)so I had to order again...but still ordered in shop..

Reply from The Perfume Shop - Workington 165
I had been gifted a refill bottle for my perfume but was unsure if my bottles were reusable (previous assistant when I went in to ask said to bring them in and they would check)
Julie was lovely and helpful.

Reply from The Perfume Shop - Workington 165

Reply from The Perfume Shop - Workington 165
Wonderful staff, very helpful and kind in helping fot a 60th birthday fragrance.
Jannet from the Workington branch is lovely.

Reply from The Perfume Shop - Workington 165
Was in today doing some early Christmas shopping and I must say Janet couldn’t of been more helpful and engaging

Reply from The Perfume Shop - Workington 165
I was served by Janet, she was very helpful and friendly

Reply from The Perfume Shop - Workington 165

Reply from The Perfume Shop - Workington 165
great service from sue the manager

Reply from The Perfume Shop - Workington 165

Reply from The Perfume Shop - Workington 165
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