We were on holiday in York and we wanted a perfume that none of the shops seem to have however the Perfume shop in the city centre, had some but the incorrect size to what we wanted but the the 2 gir... See more
Company replied
c/o Superdrug, 17 Market Street, YO1 8SL YORK, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We were on holiday in York and we wanted a perfume that none of the shops seem to have however the Perfume shop in the city centre, had some but the incorrect size to what we wanted but the the 2 gir... See more
Company replied
I was served by a sweetheart called Elly. She helped me pick 2 lovely fragrances and I left the shop very satisfied! I also asked to smell a lot of different scents and she was super helpful.
Company replied
I had a fantastic day today at the perfume shop at superdrug york. I was attended to by a lovely lady called Elly, she is a star, she made sure I got everything i keed and i love the recommendation... See more
Company replied
We were visiting from Newcastle. Was served on Father's day by Elly who provided outstanding customer service. She let me test a few different aftershaves without any pressure to buy. Nothing was too... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
c/o Superdrug, 17 Market Street, YO1 8SL, YORK, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered online , fast delivery, arrived beautifully wrapped with a personalised ribbon . Perfect gift

Reply from The Perfume Shop - York SD 526
perfect what i ordered and delivered in rapid time would defo buy again.

Reply from The Perfume Shop - York SD 526
Ordered perfume for my wife 2 weeks to Christmas it was faulty sent numerous emails still haven't got word back scandalous...never again😡😡😡

Reply from The Perfume Shop - York SD 526
Just as expected from a repetitive company with a timely delivery and quality.

Reply from The Perfume Shop - York SD 526

Reply from The Perfume Shop - York SD 526
It was very easy to order and perfume arrived on time.

Reply from The Perfume Shop - York SD 526
The shop was in a great location and the young lady who served me was very respectful and incredibly helpful and polite, I'm sorry I didn't get the girls name, but she was a pleasure to deal with and a credit to the company.

Reply from The Perfume Shop - York SD 526
Quick Delivety! Arrival of Perfume was prompt and on time for Christmas!

Reply from The Perfume Shop - York SD 526
Bought some aftershave from york.perfume shop.in superdrug..
Was served by a lovely lady called
Julia. The manager.. Her customer service was excellent. V. Helpful
A credit to the company.
Lovely lady.

Reply from The Perfume Shop - York SD 526
Had a great experience and the assistant that served myself was fantastic she explained all the difference in mls and price of the perfume and didn't rush me give me time to make my mind up

Reply from The Perfume Shop - York SD 526
I go to the same outlet as the staff are reliable

Reply from The Perfume Shop - York SD 526

Reply from The Perfume Shop - York SD 526
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.