The Perfume Shop - York SD 526 Reviews 

194
TrustScore 5 out of 5

4.8

c/o Superdrug, 17 Market Street, YO1 8SL YORK, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were on holiday in York and we wanted a perfume that none of the shops seem to have however the Perfume shop in the city centre, had some but the incorrect size to what we wanted but the the 2 gir... See more

Company replied

Rated 5 out of 5 stars

I was served by a sweetheart called Elly. She helped me pick 2 lovely fragrances and I left the shop very satisfied! I also asked to smell a lot of different scents and she was super helpful.

Company replied

Rated 5 out of 5 stars

I had a fantastic day today at the perfume shop at superdrug york. I was attended to by a lovely lady called Elly, she is a star, she made sure I got everything i keed and i love the recommendation... See more

Company replied

Rated 5 out of 5 stars

We were visiting from Newcastle. Was served on Father's day by Elly who provided outstanding customer service. She let me test a few different aftershaves without any pressure to buy. Nothing was too... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Superdrug, 17 Market Street, YO1 8SL, YORK, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

194 reviews

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4.8

All reviews

(194)

33,664 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery

Ordered online , fast delivery, arrived beautifully wrapped with a personalised ribbon . Perfect gift

January 14, 2026
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Great to hear that you received your order quickly and that you appreciated the wrapping and personalised ribbon.

Thank you for your positive feedback!

Rated 5 out of 5 stars
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

seamless transaction

perfect what i ordered and delivered in rapid time would defo buy again.

December 2, 2025
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Ordered perfume for my wife 2 weeks to…

Ordered perfume for my wife 2 weeks to Christmas it was faulty sent numerous emails still haven't got word back scandalous...never again😡😡😡

December 20, 2025
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

I am so sorry to hear your order arrived with you faulty. Please can you pop in touch via email at reviews@theperfumeshop.com so we can look into this for you.

The Perfume Shop

Rated 5 out of 5 stars

Just as expected from a repetitive…

Just as expected from a repetitive company with a timely delivery and quality.

January 4, 2026
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

All on time and very good price !!

All on time and very good price !!

December 20, 2025
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.

The Perfume Shop.

Rated 1 out of 5 stars

Damaged stolen item

December 26, 2025
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

I am really sorry to hear your recent experience. Please pop in touch via email at reviews@theperfumeshop.com so we can help.

The Perfume Shop.

Rated 5 out of 5 stars

The shop was in a great location and…

The shop was in a great location and the young lady who served me was very respectful and incredibly helpful and polite, I'm sorry I didn't get the girls name, but she was a pleasure to deal with and a credit to the company.

December 18, 2025
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

Thanks for your lovely feedback & for choosing us to shop with us.

The Perfume Shop

Rated 5 out of 5 stars

Quick Delivety

Quick Delivety! Arrival of Perfume was prompt and on time for Christmas!

December 18, 2025
Unprompted review
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Rated 5 out of 5 stars

On time

No hassle and on time

December 13, 2025
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Rated 5 out of 5 stars

Fast delivery

Great service all round

December 11, 2025
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Rated 5 out of 5 stars

Got here ontime

December 6, 2025
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Bought some aftershave from…

Bought some aftershave from york.perfume shop.in superdrug..
Was served by a lovely lady called
Julia. The manager.. Her customer service was excellent. V. Helpful
A credit to the company.
Lovely lady.

December 11, 2025
Unprompted review
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Rated 4 out of 5 stars

Had a great experience and the…

Had a great experience and the assistant that served myself was fantastic she explained all the difference in mls and price of the perfume and didn't rush me give me time to make my mind up

December 2, 2025
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi,

We appreciate you sharing your experience. We're so glad to hear that our assistant provided fantastic service by explaining the perfume options and giving you time to decide.

The Perfume Shop

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