Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeab... See more
Company replied
The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when... See more
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It was easy to order my Alfred Sung. The shipping and delivery went smoothly. I am concerned that a different company’s Alfred Sung and I had purchased from a was not the correct scents and the color... See more
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Company details
- Cosmetics and Perfumes Supplier
- Fashion Accessories Store
- Flavours, Fragrances and Aroma Supplier
- Perfume Store
Written by the company
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women. Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced. Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
Contact info
5065 Main St Suite 189 Trumbull CT 06611, USA, 06611, Trumbull, United States
- +1 203 502 8118
- contact@theperfumeshopusa.com
- theperfumeshopusa.com
4.6
Excellent
215 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service with many options
Options I was given and the hospitality of the staff member was great
November 8, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed the great service, the variety of options, and the warm hospitality from our staff. 🌸 Your satisfaction means a lot to us, and we look forward to welcoming you again soon!
Warm regards,
The Perfume Shop Team 💐✨
Very friendly I got more than I wanted…
Very friendly I got more than I wanted I’m pleased and happy
November 7, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful review! We’re thrilled to hear you had a friendly experience and even found more than you expected. 😊 We're so glad you’re happy and pleased with your visit — your satisfaction truly means the world to us!
Warm regards,
The Perfume Shop Team 💐✨
The place to get perfume
I stopped by The Perfume Shop at Trumbull Mall while passing through, and I’m so glad I did! The cashier, Kayla, was super friendly and helpful—she invited me to try a few scents and really knew her stuff. They have an amazing selection and the best prices around. If you’re looking to smell great on a budget, this is definitely the place to go. Highly recommend!
November 7, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for sharing your experience! 🌸 We're thrilled to hear that your visit to our Trumbull Mall location was such a positive one. Kayla will be so happy to know she made your stop memorable with her friendly service and fragrance expertise!
We truly appreciate your kind words about our selection and prices — it means a lot to us. We're so glad you found the perfect scents while staying on budget. Thank you for the high recommendation!
We look forward to welcoming you back again soon! ✨
Warm regards,
The Perfume Shop Team 💐
Customer service was great!
Kayla’s awesome. Great customer service.
November 7, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind review! 🌸 We’re thrilled to hear that you had a great experience and that Kayla provided awesome customer service. We’ll be sure to pass along your kind words to her — she’ll be delighted!
Warm regards,
The Perfume Shop Team 💐✨
Thank you so much
Thank you so much ! Great customer service! Kayla is amazing
November 5, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! 🌸 We’re delighted to hear that you enjoyed our customer service and that Kayla made your experience amazing. We truly appreciate your support and look forward to serving you again!
Warm regards,
The Perfume Shop Team 💐✨
Reply from The Perfume Shop (USA)
Thank you for your feedback! We’re glad to hear you’re happy with the good quality of our products. Your support means a lot to us! 🌸
Very attentive and didn't try force a…
Very attentive and didn't try force a purchase. Knowledgeable on the products.
October 29, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for your kind words! We’re thrilled to hear that our team provided attentive and knowledgeable service without any pressure. We truly appreciate your feedback and hope to see you again soon!
— The Perfume Shop Team
Reply from The Perfume Shop (USA)
We’re so glad to hear that Kayla was helpful! Your feedback means a lot - we’ll be sure to share your kind words with her.
— The Perfume Shop Team
Reply from The Perfume Shop (USA)
We’re delighted to hear your gift arrived quickly and made them happy! Thank you for shopping with us — we truly appreciate your trust and support.
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! 💐 We're thrilled to know you love our products and service. Your support means a lot to us, and we look forward to serving you again soon!
— The Perfume Shop Team
customer service was amazing
October 24, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much! We're delighted to hear you had an amazing experience with our customer service. Your satisfaction means everything to us! 💫
— The Perfume Shop Team
Very good customer service !!!
October 24, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much! We're glad to know you were happy with our customer service. We truly appreciate your kind words and support! 💐
— The Perfume Shop Team
Kind and friendly service
Kayla was very helpful and patient with helping me find my perfect scent .
October 24, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for sharing your experience! We’re delighted to hear that Kayla was able to help you find your perfect scent. We’ll be sure to share your kind words with her — she’ll be thrilled to know she made your visit special! 💐
— The Perfume Shop Team
Friendly service
October 24, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you! We’re glad you enjoyed our friendly service and appreciate your kind feedback! 🌸
— The Perfume Shop Team
Very good 😍😍😍😍
October 24, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! We’re happy you had a very good experience with us. 🌟
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you for your lovely feedback! We’re so glad to hear our team was friendly and helpful. Your satisfaction means a lot to us! 💐
— The Perfume Shop Team
I walked into the stores was greeted on…
I walked into the stores was greeted on entry and was recommended 5 different fragrances and I ended up leaving with one of them. Customer service is top notch!
October 20, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful review! We're thrilled to hear you had such a great in-store experience and found a fragrance you love. We truly appreciate your kind words and look forward to welcoming you back again soon!
— The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you for your kind words! We’re glad to know you found our team helpful and professional. Your satisfaction means a lot to us!
— The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thanks so much for the 5-star review! We’re thrilled to hear everything was amazing. If you ever need help picking your next fragrance or have any questions, we’re here for you. Enjoy your scents, and we hope to see you again soon! 🌟
— The Perfume Shop Team
Superb customer service
The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when trying out scents and she was able to pick up my type scent quick which is impressive. The selection of perfume was overwhelming but she was able to customize the perfume selection for us. thank you and will buy again.
October 10, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Wow—thank you for such a thoughtful review! We’re thrilled to hear Kayla made your shopping experience exceptional. It’s great to know she listened to your likes and dislikes, quickly honed in on your scent profile, and curated a selection that felt just right - even with so many options. We’ll be sure to share your kind words with her!
Enjoy your new fragrance(s), and thank you for choosing us. We can’t wait to welcome you back for your next visit. 💛
— The Perfume Shop Team
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