Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeab... See more
Company replied
The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when... See more
Company replied
It was easy to order my Alfred Sung. The shipping and delivery went smoothly. I am concerned that a different company’s Alfred Sung and I had purchased from a was not the correct scents and the color... See more
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Company details
- Cosmetics and Perfumes Supplier
- Fashion Accessories Store
- Flavours, Fragrances and Aroma Supplier
- Perfume Store
Written by the company
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women. Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced. Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
Contact info
5065 Main St Suite 189 Trumbull CT 06611, USA, 06611, Trumbull, United States
- +1 203 502 8118
- contact@theperfumeshopusa.com
- theperfumeshopusa.com
4.6
Excellent
215 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very sweet lady who helped my son find…
Very sweet lady who helped my son find his first cologne. Thank you so much for a wonderful experience
September 6, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you for sharing such a lovely review! ❤️ We’re so glad our team member could help your son find his very first cologne—it’s a special moment, and we’re honored to be a part of it. 🌟 We truly appreciate your kind words and look forward to welcoming you back again soon!
Warm regards,
The Perfume Shop Team ✨
Good customer service
Good customer service , Love kayla attitude and sweet personality and great help
September 6, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you so much for your kind words! 🌸 We’re delighted to hear that you received great customer service and enjoyed the sweet personality and helpful attitude of our team member. 💐 We truly appreciate your support and look forward to welcoming you again soon!
Warm regards,
The Perfume Shop Team ✨
Kayla was amazing
Kayla was amazing, I walked out with Mon Glam Paris!
September 6, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you for your wonderful feedback! 🌟 We’re so happy to hear that Kayla made your shopping experience amazing and helped you find Mon Glam Paris. ✨ Enjoy your new fragrance, and we look forward to seeing you again soon!
Warm regards,
The Perfume Shop Team 💐
Kayla was very nice and we will…
Kayla was very nice and we will definitely come back because of her !
September 5, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you for sharing your experience! 🌸 We’re so glad to hear that Kayla made your visit special. She’ll be delighted to know her kindness brought you back to us. We look forward to welcoming you again soon!
Warm regards,
The Perfume Shop Team 💐
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you so much for your kind words! 🌟 We’re thrilled to know you think of us as the best store ever. Your support means everything to us, and we can’t wait to serve you again soon!
Warm regards,
The Perfume Shop Team 💐
I love the hospitality and the kindness…
I love the hospitality and the kindness from the employee
September 5, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you for your lovely feedback! 💐 We’re so glad to hear that you enjoyed the hospitality and kindness of our team. Your satisfaction means the world to us, and we look forward to welcoming you again soon!
Warm regards,
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you so much for your kind words! 🌟 We’re glad to hear your package arrived on time and that you’re satisfied with our service. We noticed you may have accidentally selected a 1-star rating instead of 5-stars ⭐⭐⭐⭐⭐. If that was unintentional, we’d greatly appreciate it if you could update your review to reflect your experience.
Warm regards,
The Perfume Shop Team
Service is well
Service is well! great hospitality and great store!
September 3, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you so much for your kind words 🌸. We’re delighted to know you enjoyed our service, hospitality, and store. Your support means a lot to us, and we can’t wait to welcome you again soon!
Best regards,
The Perfume Shop Team ✨
Kayla was amazing she helped me find…
Kayla was amazing she helped me find the perfect scent for my special occasion
September 3, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
We’re so glad to hear Kayla was able to help you find the perfect scent for your special occasion 🌹✨. We’ll be sure to share your kind words with her - she’ll be thrilled! Thank you for choosing us.
Best regards,
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Dear Valued Customer,
We’re delighted to hear you had a great experience with us and enjoyed the discount 🛍️✨. Your satisfaction means a lot, and we truly appreciate your support!
Warm regards,
The Perfume Shop Team 🌸
Very pleasant and patient
August 29, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you for your kind words! We’re so glad to hear that you had a pleasant experience with us 🌸. Your satisfaction means a lot, and we look forward to serving you again soon.
Best regards,
The Perfume Shop Team 💐
Reply from The Perfume Shop (USA)
Dear Valued Customer, we’re so glad to hear your ordering experience was smooth and easy! Thank you for your kind feedback, and we look forward to serving you again soon.
Reply from The Perfume Shop (USA)
Dear Valued Customer, we’re delighted to hear you had an amazing experience and enjoyed our great selection. Thank you for sharing your feedback, and we can’t wait to welcome you back again!
Run far away they only reply to reviews…
Run far away they only reply to reviews as a trick to seem like a good company already contacted the BBB they sell broken products and pretend like they want to help you until you reach out and customer service says they cant help you please shop elsewhere fast they are paying friends to write reviews it seems like
August 13, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for your kind feedback! 🌸 We’re delighted to hear your order was delivered on time. We truly appreciate your trust in us and look forward to serving you again soon.
The Perfume Shop USA Team
Kayla was the woman working tonight &…
Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeable on all the products in store. i can’t wait to feel confident in my perfume.
August 23, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for sharing your experience! We’re thrilled to hear that Kayla was able to assist you with patience and knowledge. Your kind words mean a lot, and we’ll be sure to share your feedback with her. We can’t wait for you to enjoy your new fragrance with confidence!
The Perfume Shop USA Team
Kayla was phenomenal we bought more…
Kayla was phenomenal we bought more than we thought, great sale person and knowledgeable. Thanks Kayla!
August 23, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for sharing your experience! We’re thrilled to hear that Kayla provided such knowledgeable and friendly service, and that she helped make your visit even better. It’s wonderful that she guided you to find more fragrances than expected—we’ll be sure to pass along your kind words to her. We appreciate your support and look forward to welcoming you back!
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you for your kind words! We’re so glad to hear you had an excellent experience with us. Your support means a lot, and we look forward to serving you again soon!
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you for your feedback! We’re delighted to know you found our service very professional. We look forward to serving you again!
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you for your kind feedback! We’re so glad you had a positive experience and found our team easygoing and polite. We look forward to serving you again!
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