Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeab... See more
Company replied
The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when... See more
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It was easy to order my Alfred Sung. The shipping and delivery went smoothly. I am concerned that a different company’s Alfred Sung and I had purchased from a was not the correct scents and the color... See more
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Company details
- Cosmetics and Perfumes Supplier
- Fashion Accessories Store
- Flavours, Fragrances and Aroma Supplier
- Perfume Store
Written by the company
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women. Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced. Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
Contact info
5065 Main St Suite 189 Trumbull CT 06611, USA, 06611, Trumbull, United States
- +1 203 502 8118
- contact@theperfumeshopusa.com
- theperfumeshopusa.com
4.6
Excellent
215 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best store ever kayla is so sweet good…
Best store ever kayla is so sweet good customer service .
August 22, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful review! We’re delighted to hear that Kayla made your experience so special with her sweet personality and great customer service. We truly appreciate your support and look forward to seeing you again!
The lady working was very nice
The lady working was very nice. Thank you so much
August 16, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! We’re delighted to hear that our team member was able to assist you and make your experience a positive one. We truly appreciate your support and look forward to serving you again.
Best regards,
The Perfume Shop USA Team
Produt was awesome..and delivery was…
Produt was awesome..and delivery was on time..5 stars for the product including the merchant !!!
July 9, 2025
Reply from The Perfume Shop (USA)
Thank you so much for your kind words and 5-star rating! 🌟
We’re thrilled to hear you loved the product and that your order arrived on time. Your support means the world to us, and we look forward to serving you again soon! 💐
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you for your feedback. We sincerely apologize for the delay in delivery — it was due to USPS transit issues, which were unfortunately beyond our control.
Regarding pricing, we strive to offer authentic products sourced from authorized distributors, and pricing may vary due to shipping, customs, and supplier costs.
We truly appreciate your understanding and support. If there's anything we can do to improve your experience, please feel free to reach out.
— The Perfume Shop USA Team
Everything went super smooth
Everything went super smooth.
I am super happy with my perfumes.
July 15, 2025
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! 😊 We're thrilled to hear that everything went smoothly and you're happy with your perfumes. Your satisfaction means the world to us, and we truly appreciate your support. Looking forward to serving you again soon!
— The Perfume Shop USA Team
I deeply apologize
I deeply apologize. I wrote a bad review about this shop. It's The Perfume Shop with a black and red Logo. Do not trust that shop.
August 1, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind clarification — we truly appreciate you taking the time to correct the mix-up. We're glad to know your review was intended for a different shop.
If possible, we kindly request you to also update or remove the Google review as well, so it doesn’t affect our reputation. We truly value our customers and your support means a lot to us.
Please let us know if there’s anything we can do for you!
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the fragrance. Your support means a lot to us. 😊💙
AUTHENTIC, Can't beat the Deal!
AUTHENTIC, BARGAIN,FAST...RECEIVED EXACTLY WHAT I ORDERED. Can be a Hard to find, and i got the BIG BOTTLE,of my Fav Fragrance!
WHAT MORE DO YOU NEED TO KNOW🤩🫡😁 5 STARS!
I ordered Versace Noir. Received it in under 10 days, for about $50.00 LESS than local retailers, even after shipping 😉
June 3, 2025
Reply from The Perfume Shop (USA)
Thank you so much for the amazing review! We're thrilled to hear you received your favorite Versace Noir quickly, at a great price, and in the big bottle too! 😊
Your satisfaction means everything to us, and it’s feedback like this that keeps us going. We truly appreciate your support and 5-star rating.
We look forward to serving you again soon with more authentic fragrances at unbeatable prices!
Warm regards,
The Perfume Shop USA Team
I was disappointed in not receiving the…
I was disappointed in not receiving the perfume that I thought I was ordering but everyone was helpful in returns and applying the credit to my account. Thank you. Will use you again
May 4, 2025
Reply from The Perfume Shop (USA)
Dear Paula Frame,
Thank you for your honest feedback! We're truly sorry to hear that the item wasn’t exactly what you expected, but we’re glad our team could assist you promptly with the return and credit.
We appreciate your understanding and look forward to serving you again soon!
Warm regards,
The Perfume Shop USA
Reply from The Perfume Shop (USA)
Dear Sonnia Harmon,
Thank you for your feedback, and we’re truly sorry your order didn’t arrive in time. We’d like to clarify that your order was received on Friday, May 2nd after 3 PM, and since Saturday and Sunday are non-business days, it was processed and shipped on Monday.
We apologize for any inconvenience caused by this delay and appreciate your understanding. We're always working to improve our processing and shipping timelines.
Best regards,
The Perfume Shop USA
Excellent service and a good product
Excellent service and a good product
May 18, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for your kind words!
We’re happy to hear you were pleased with both our service and the product. We truly appreciate your support and hope to serve you again soon!
— The Perfume Shop USA Team
I have ordered twice from the perfume…
I have ordered twice from the perfume shop and never received the products They took my money but I have never heard anything from them. I am fixing to contact the Better Business Bureau and put in a formal complaint. The first time I ordered was in April 3rd of 2025. Then I tired again almost three weeks ago. And it has been nothing but silence Then I ordered again May 4th.
April 3, 2025
Unprompted review
Reply from The Perfume Shop (USA)
We're very sorry to hear about your experience, and we understand how frustrating this must be. However, after carefully checking our records, we have not received any orders under your name or details on April 3rd or May 4th, 2025.
It appears there may be a misunderstanding, as it's possible you placed your order through a different store with a similar name. Unfortunately, there are many lookalike websites out there using names like ours to deceive customers.
To clarify, our official website is www.theperfumeshopusa.com. If you did not order through this exact website, it may have been a different (possibly fraudulent) store.
If you have any order confirmation, receipt, or transaction ID, please email it to us at contact@theperfumeshopusa.com, and we’ll gladly look into it and do our best to guide you in the right direction.
We truly hope this gets resolved quickly and appreciate your understanding.
— The Perfume Shop USA Team
I no receive my item
April 21, 2025
Reply from The Perfume Shop (USA)
We're sorry to hear you haven't received your item. According to USPS tracking number 9400136202447275655572, your package was delivered to the address provided at checkout.
If you still haven’t received it, please check with your local post office or neighbors in case it was misdelivered.
For further assistance, feel free to contact our support team at contact@theperfumeshopusa.com — we’ll be happy to help resolve this for you as soon as possible.
— The Perfume Shop USA Team
Great deals when you buy more!
I got exactly what I ordered and it smells great! Love the deals!
March 24, 2025
Reply from The Perfume Shop (USA)
Thank you for the great review!
We’re so happy to hear you loved your fragrance and enjoyed the deals. It’s always our goal to offer great value and quality products.
We appreciate your support and hope to see you back again soon!
Good products and the delivery was…
Good products and the delivery was within the time frame.
March 4, 2025
Reply from The Perfume Shop (USA)
Thank you for your feedback!
We're glad you were satisfied with the products and that your order arrived on time. Your support means a lot to us, and we look forward to serving you again soon!
— The Perfume Shop USA Team
I was very happy with my perches and my…
I was very happy with my perches and my ole lady was very happy ❤️
February 10, 2025
Reply from The Perfume Shop (USA)
Thank you so much for the kind words!
We’re thrilled to hear that both you and your lady loved the purchase — that’s what we love to hear! ❤️
We truly appreciate your support and look forward to serving you again soon.
— The Perfume Shop USA Team
At first I was upset because the…
At first I was upset because the shipping cost changed from purchase to payment.
But once this was addressed the service was brilliant. Very fast delivery & gorgeous perfumes
February 12, 2025
Reply from The Perfume Shop (USA)
Thank you for your honest feedback!
We’re sorry for the initial confusion with the shipping cost, but we’re glad we could resolve it for you. It’s great to hear that you were happy with the fast delivery and loved the perfumes!
Your satisfaction means a lot to us, and we truly appreciate your support. Looking forward to serving you again soon! 💐
— The Perfume Shop USA Team
Had to return
Had to return , sent wrong cologne.then you could not find original that I ordered so you refunded my money. So what did you do for me NOTHING.
February 11, 2025
Reply from The Perfume Shop (USA)
We're very sorry for the inconvenience and any frustration this caused. We understand how disappointing it can be when things don’t go as expected.
As soon as the issue was brought to our attention, we promptly processed your return and issued a full refund since the item was unfortunately out of stock.
While we regret the mistake, we did our best to resolve it quickly and fairly. We truly apologize for the misunderstanding and appreciate your feedback—it helps us improve.
Thank you for giving us a try.
Great, Great Service and Products
I have read all the negative reviews and I was hesitate in purchasing....well the service was great, product genuine. I will continue ordering from Perfume Shop USA. Based on where I live in the Virgin Islands, I know to order earlier because the shipping is slow but to no fault of Perfume Shop USA
January 1, 2025
Reply from The Perfume Shop (USA)
Thank you so much for your kind and honest review! 🌟
We're thrilled to hear that you had a positive experience with us despite initial hesitation. Your trust means a lot, and we’re glad you found our service great and the product genuine.
We truly appreciate your continued support and understanding regarding shipping times to the Virgin Islands. We'll always do our best to process your orders quickly on our end.
Looking forward to serving you again soon! 💐
— The Perfume Shop USA Team
Opium
I usually get perfume from Macy's, but we no longer have one nearby. I was a little leary ordering perfume on line.The perfume shop had many good ratings, so I gave it a try.Also, I usually buy the ode de toilette, but decided to give the perfume a try instead. Glad I did. Smells wonderful, arrived pretty quick.
December 22, 2024
Reply from The Perfume Shop (USA)
Thank you for giving The Perfume Shop a try! 😊 We're so glad you loved the perfume and had a great shopping experience with us. If you ever need help choosing your next fragrance, feel free to reach out. Enjoy your wonderful new scent! 🌸💫
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