The Perfume StudioReviews 

287
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and engaging, making the perfume-making process enjoyable and informative. Many people highlight the excellent service and the overall fun and relaxed atmosphere of the experience, often describing it as a unique and delightful activity. Reviewers are particularly happy with the quality of the personalized perfumes they create, appreciating the opportunity to design their own signature scents and take them home. However, some customers also noted minor issues such as waiting times for bottles, feeling rushed during the scent selection, or finding the group size too large. A few other people also felt that the experience could sometimes feel like a sales pitch or that the mood was flat, lacking music or background ambiance.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the enjoyment of creating personalized... See more

Staff

Customers consistently note positive experiences with staff, highlighting their informative, friendly, and... See more

User experience

People report positive experiences with user experience, describing it as brilliant, fun, and engaging from... See more

Service

Customers had positive experiences with service, often describing it as well-organized and enjoyable, with... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a lovely gift experience at the Clayton Hotel, Birmingham today. Jax was very knowledgeable and funny as she led us through the combining of base, middle and top notes leading us towards combini... See more

Rated 5 out of 5 stars

“Such a wonderful experience! You leave not only delighted but enriched with new knowledge. I never realised that coffee beans can reset your sense of smell, helping you appreciate fresh scents more... See more

Rated 5 out of 5 stars

The group size was perfect, just 15 of us, so able to exchange thoughts in a light, relaxed atmosphere, while blending beautiful perfumes. Vivi was simply lovely. Informative with a friendly and h... See more

Rated 5 out of 5 stars

We were warmly welcomed into the venue and made to feel comfortable. We were introduced to the making of perfume which was interesting and fun. After we had selected our fragrances we were advised... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Party Planner
  4. Wedding Service

Written by the company

Design your own fragrance with the Perfume Studio. An experience suitable for all. Explore exquisite blends, combine your favourites, name and keep a bespoke fragrance to reorder forever.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

287 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(287)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A lovely perfume creating experience

I had a lovely gift experience at the Clayton Hotel, Birmingham today. Jax was very knowledgeable and funny as she led us through the combining of base, middle and top notes leading us towards combining our own blends. Julie and Madi, who hand blended our selections, were lovely. The other attendees on my table were lovely too. I came away delighted with my new found knowledge and clutching my first very own signature scent. Everything was beautifully presented. I will be buying a refill as the fragrance has developed nicely.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very enjoyable event

Very enjoyable event. Given as a joint gift with my daughter in law, we had a lovely afternoon with some friendly ladies getting to know more about scents and creating our own. Helen was very knowledgeable and a great host.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Well I thoroughly enjoyed every minute…

Well I thoroughly enjoyed every minute of the perfume making experience. Helen was very knowledgeable and her assistants Sylvia and Suzanne very attentive. Helen kept us engaged at all times and the fragrances were amazing. I would recommend this to anyone and everyone.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Such a wonderful experience

“Such a wonderful experience! You leave not only delighted but enriched with new knowledge. I never realised that coffee beans can reset your sense of smell, helping you appreciate fresh scents more clearly. I’d happily take part in this ‘Perfume Design’ activity again.”

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Experience

Lovely Experience, I really didn’t think I would be able to create a fragrance in a few hours but I did and I’m very pleased with the result. I would like to do it again

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

My daughters and I treated ourselves to…

My daughters and I treated ourselves to a special perfume-making workshop at the historic Ship Hotel. At 500 years old, the venue added a touch of magic to the experience.

Our teacher, Helen, was fantastic. Relaxed, friendly and engaging, she possessed extensive perfume knowledge and experience. The class was informative yet not overly lecture-like.

We had access to 24 beautiful fragrance blends, allowing us to create our own signature scents. Helen explained the differences between top, middle and base notes and flavour groups.

The small class size fostered an intimate atmosphere, enabling us to ask questions and receive Helen’s full attention. We thoroughly enjoyed the workshop and highly recommend it!

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Experience

The group size was perfect, just 15 of us, so able to exchange thoughts in a light, relaxed atmosphere, while blending beautiful perfumes.
Vivi was simply lovely. Informative with a friendly and helpful delivery style.
The prosecco and orange juice was a nice touch.
Would highly recommend.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fascinating and really enjoyable.

My mom and I were gifted the perfume experience and we had a brilliant time. Sarah was so knowledgeable we learnt so much and have come away with a really unique and special new perfume each. This is a really unusual experience and so fun, would he brilliant for hen do parties too!

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

⭐ 5-Star Experience Thanks to Great Customer Care ⭐

I recently attended a perfume-making experience at Betchworth Golf Club, and overall it was such a lovely and unique day. The set-up was beautiful — we were welcomed with water, optional Bucks Fizz or juice, and even coffee beans to smell between scents (who knew how helpful that would be!). The team explained everything clearly, from top, middle, and base notes to how to discover what suits you personally.

We were then able to smell every scent on paper strips and score them on our own fragrance cards before organising them into “yes,” “no,” and “maybe” piles. It was a really fun and interactive process, and the ladies hosting were friendly, knowledgeable, and made everything feel relaxed and enjoyable.

There were a couple of hiccups on the day — the event overran by more than an hour, which caused some people to miss lunch bookings, and there was a little difficulty around upgrading (even though the tables encouraged us to ask). Because of the rush at the end, my perfume was unfortunately blended incorrectly.

However, what truly stood out to me was how brilliantly this was handled afterwards. I emailed Julie in the events team, and she couldn’t have been more helpful. She remade my perfume from my original fragrance card and sent it out to me promptly. Her customer care completely turned the situation around and ensured the experience ended on an extremely positive note.

A huge thank you to the girls on the day and to Julie for the fantastic aftercare. Even with the small issues, what mattered most was how they were resolved — and in that respect, the company really shone. I left feeling valued as a customer, and I would 100% return and recommend the experience to others.

Thank you again for a memorable and enjoyable day!

November 22, 2025
Unprompted review
Rated 4 out of 5 stars

A fun and interesting experience!

I went along with my daughter and we both really enjoyed the friendly atmosphere and learning all about the different perfumes. It was a busy session with reduced staff, but we felt we had had enough time to try everything. Nice to come home with our own bespoke scent which we can replenish at any time. Would recommend!

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars!

We had a great time. Helen was so friendly and knowledgeable. Didn’t feel rushed at all, she had time for everyone. Great workshop and came away with a lovely personalised perfume.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

What a fabulous experience!

What a fabulous experience! Made to feel very special from start to finish. So much fun & highly educational, completed by leaving with a beautiful gift of unique scent for life! Thank you x

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Had an amazing day with my partner…

Had an amazing day with my partner making our own fragrances! Alison and the team were super knowledgeable and it was a fabulous day. 100% recommend to anyone looking to do this!

November 2, 2025
Unprompted review

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