Pet Health Club Reviews 

14,521
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff for being extremely caring, helpful, and welcoming during every visit, creating a comforting environment for pets. Consumers also appreciate the affordable plans, noting that the service offers great value and makes routine veterinary care much easier to manage and less stressful. However, some reviewers were not happy with the rising costs, mentioning that monthly membership prices increased significantly over time for multiple pets. A few other people also felt that the plans no longer represented good financial value once subscription fees went up considerably.

What people talk about most

Service

Customers had positive experiences with service, highlighting great value and helpful staff who make visits... See more

Staff

Reviewers highlight positive aspects of staff, describing them as helpful, patient, and caring. Consumers... See more

Value for money

Clients share positive opinions on value for money, noting that the subscription makes veterinary care... See more

Price

Consumers find price to be positive and appreciate the monthly affordable payments that cover regular... See more

User experience

People report positive experiences with user experience, highlighting how simple the online setup and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more

Company replied

Rated 5 out of 5 stars

A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more

Company replied

Rated 5 out of 5 stars

This is an absolutely brilliant idea, especially for people on limited incomes to be able to look after their pet and afford the vet. Getting all his injections, worming and flea treatments. Plus acce... See more

Company replied

Rated 5 out of 5 stars

From signing up to getting my first appointment was beyond easy. I’m rest assured that anything that happens to my Luna will be sorted. Pet Health Club is affordable& gives me peace of mind.

Company replied


Company details

  1. Veterinarian

Written by the company

We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.

Written by the company

Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
🧘  Get peace of mind
💷  Spread the cost of preventative healthcare
💊 Get vet-prescribed flea, worm and tick treatment.
❤️  Loved by over 600k pet owners

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(14,521)

2,258 reviews in the last 12 months

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Rated 5 out of 5 stars

Very worthwhile easy process

We have a dog and a puppy so taking out this cover for both of them is so worthwhile as it covers so much with one monthly payment

August 7, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear our coverage is working out perfectly for your dog and puppy, making things easier with one monthly payment!

Rated 5 out of 5 stars

Helpful staff patient and caring

Helpful staff patient and caring
Take time to explain matters

August 8, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear our team was helpful and took the time to explain things thoroughly. Thank you for your kind words!

Rated 5 out of 5 stars

Very good for the money.

Very good for the money.

August 10, 2026
Pet Health Club logo

Reply from Pet Health Club

We're happy to hear that you found our offering to be a great value. We appreciate your positive feedback!

Rated 5 out of 5 stars

Website is easy to use and to join pet…

Website is easy to use and to join pet health club. As I’ve only recently joined I can’t give anymore details at present. The staff at Clent Hills vets are lovely and helpful

August 10, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad our website was easy to use and that our team was lovely and helpful. We appreciate your positive feedback!

Rated 5 out of 5 stars

Excellent Service

A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morning as she had Pyometra. The staff were amazing, so considerate and efficient. They explained everything and made sure I understood. They encouraged plenty of questions. The admin for the insurance (plus supporting evidence) was actioned instantly. Jo the surgeon is an absolute artist as it’s been a month and the scar is barely noticeable. They really care about my four legged member of my family. A very positive experience at such a stressful and frightening time.

July 29, 2026
Unprompted review
Pet Health Club logo

Reply from Pet Health Club

We are so pleased to hear about your positive experience during such a stressful time for your family and your beloved Staff. It means a great deal to us that our team provided such considerate and efficient care, and that you felt fully informed throughout the process. We are truly happy that your dog is recovering well and that you feel she received the best possible care. Thank you for sharing your kind words.

Rated 4 out of 5 stars

We are only new members and have only…

We are only new members and have only used pet plan once. Will be in a better position to review when we have used pet plan a number of times

August 10, 2026
Pet Health Club logo

Reply from Pet Health Club

We appreciate your initial feedback as new members. We look forward to providing excellent service as you continue to use our plan.

Rated 5 out of 5 stars

Fivelands Pet Health Club…

Fivelands is a hugely professional,friendly, compassionate vetinary practice who offer Pet Health Club. This helps keep on top of pet health at a monthly affordable price.
Superb service.

August 16, 2026
Pet Health Club logo

Reply from Pet Health Club

We are so pleased to hear that you find our practice professional, friendly, and compassionate. It's wonderful to know that our Pet Health Club is helping you keep on top of your pet's health at an affordable price. Thank you for your kind words about our superb service!

Rated 5 out of 5 stars

Love it

Love it. Super useful and the staff is amazing. I highly recommend to get a pet health club first.

August 9, 2026
Pet Health Club logo

Reply from Pet Health Club

We are so happy to hear how useful our services have been for you and that you find our staff amazing. Thank you for your kind recommendation regarding the pet health club!

Rated 5 out of 5 stars

Chas

Very pleased at the moment !!

August 11, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear you're pleased! We truly appreciate your positive feedback and kind words.

Rated 5 out of 5 stars

Easy from start right through to his…

Easy from start right through to his jabs

August 7, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that your experience was easy and positive from start to finish. We truly appreciate your kind words!

Rated 5 out of 5 stars

Happy to have signed to PetHealthClub

Happy to have signed to PetHealthClub. Might not save you a lot of money when all is well with your pet, but definitely does when things get a bad turn.

August 5, 2026
Pet Health Club logo

Reply from Pet Health Club

We appreciate you sharing your experience. We understand the value of our club during challenging times for pets, and we're glad we can provide that support.

Rated 5 out of 5 stars

Joining the Pet Health Club seems to be…

Joining the Pet Health Club seems to be very good value for money, and I feel reassured that my Dog's health will be monitored as necessary.

August 3, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear you find our Pet Health Club valuable and feel reassured about your dog's care. Thank you for your kind words!

Rated 5 out of 5 stars

The staff were all warm and friendly…

The staff were all warm and friendly and treated my cat as if he was the only pet there. All the paperwork had his name throughout making the whole experience very personalised

August 21, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear our team made you and your cat feel special! We always aim to provide a personalized and warm experience for every pet. Thank you for your kind words.

Rated 2 out of 5 stars

Feels quite scammy

Feels quite scammy. Replaced a much cheaper and more trustworthy plan that our local vet had. All administered centrally so our vet has very little idea how it works. Plan is full of exceptions and caveats. It’s “just” beneficial but I would recommend anyone who has had access to a local vet who isn’t owned by a national company that uses this scheme to go there instead.

August 14, 2026
Pet Health Club logo

Reply from Pet Health Club

We appreciate you taking the time to share your concerns regarding our plan. We understand your frustration with the perceived lack of transparency and the differences from your previous local vet's offering. We are always working to improve our services and value your feedback on how our plans are administered and the clarity of their terms. We will certainly review your comments to ensure we are providing the best possible support to both our customers and their local veterinary practices.

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