Pet Health Club Reviews 

14,521
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff for being extremely caring, helpful, and welcoming during every visit, creating a comforting environment for pets. Consumers also appreciate the affordable plans, noting that the service offers great value and makes routine veterinary care much easier to manage and less stressful. However, some reviewers were not happy with the rising costs, mentioning that monthly membership prices increased significantly over time for multiple pets. A few other people also felt that the plans no longer represented good financial value once subscription fees went up considerably.

What people talk about most

Service

Customers had positive experiences with service, highlighting great value and helpful staff who make visits... See more

Staff

Reviewers highlight positive aspects of staff, describing them as helpful, patient, and caring. Consumers... See more

Value for money

Clients share positive opinions on value for money, noting that the subscription makes veterinary care... See more

Price

Consumers find price to be positive and appreciate the monthly affordable payments that cover regular... See more

User experience

People report positive experiences with user experience, highlighting how simple the online setup and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more

Company replied

Rated 5 out of 5 stars

A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more

Company replied

Rated 5 out of 5 stars

This is an absolutely brilliant idea, especially for people on limited incomes to be able to look after their pet and afford the vet. Getting all his injections, worming and flea treatments. Plus acce... See more

Company replied

Rated 5 out of 5 stars

From signing up to getting my first appointment was beyond easy. I’m rest assured that anything that happens to my Luna will be sorted. Pet Health Club is affordable& gives me peace of mind.

Company replied


Company details

  1. Veterinarian

Written by the company

We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.

Written by the company

Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
🧘  Get peace of mind
💷  Spread the cost of preventative healthcare
💊 Get vet-prescribed flea, worm and tick treatment.
❤️  Loved by over 600k pet owners

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(14,521)

2,258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff are always very happy to ser…

The staff are always very happy to ser you and your family pet which is my dpecail dog Jessie I really like the staff has they are always happy to help with different thinks and you are always put first and they always make the dog fell at ease at all times

August 13, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our team consistently makes you and Jessie feel welcome and at ease. We truly appreciate your kind words about our staff's helpfulness and dedication to our guests. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Easy to set up good value

Easy to set up good value

August 19, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our product was easy to set up and offered great value. We appreciate your positive feedback!

Rated 1 out of 5 stars

£120 for cancellation is disgusting…

£120 for cancellation is disgusting especially when explaining the pets were in Foster care. All We got was i understand. No you dont understand even after explaining time and again. Plus the cost was going up. Not once were we told there was £60 cancelling fee in all the years we were with them. Only owed 1 month on the one the other was 5months. Most places charge a £25 fee for cancelling. Be wary of them

September 3, 2026
Unprompted review
Pet Health Club logo

Reply from Pet Health Club

e’re sorry to hear about your experience, especially during what sounds like a difficult time for you and your pets.

Pet Health Club is a 12-month agreement, and the £60 early cancellation fee applies per plan when it’s cancelled during the contract year. We understand your frustration, particularly as you feel this wasn’t made clear to you.

We’re also sorry that you didn’t feel listened to when you explained your circumstances. Please contact our customer support team at info@pethealthclub.com so we can review your situation and the service you received.

Rated 5 out of 5 stars

Phillippa our vet made Ravens first…

Phillippa our vet made Ravens first visit a really positive one,she didn't notice the needle going in. Really helpful and informative, answered all my questions in a positive and informative manner.
Thank you.

August 19, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear Raven's first visit was a positive one and that our team provided such helpful and informative care. We appreciate you sharing your kind words!

Rated 5 out of 5 stars

Easy to use and set up

I brought this after many recommendations from my vets and friends/family. It was really easy to set up. I visited the vets the next day for annual boosters and it was nice not having to pay a big bill in one hit. I feel relived to know consolations are included as these add up when you need them. Highly worth getting.

August 11, 2026
Pet Health Club logo

Reply from Pet Health Club

We are so pleased to hear that our service has been recommended by your vets and loved ones! It's wonderful to know that the easy setup and the convenience of not facing a large bill for boosters brought you relief. We're especially glad that the inclusion of consultations provides you with peace of mind. Thank you for your fantastic feedback!

Rated 5 out of 5 stars

Easy to understand cover for peace of mind.

Easy to understand the cover provided and to sign up. Claims are processed at the vets and it seems good value for money to have this cover for the peace of mind it gives

February 26, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear that you found our cover easy to understand and the sign-up process straightforward. We appreciate your positive feedback on the value and peace of mind our service provides.

Rated 5 out of 5 stars

For not much more than the cost of…

For not much more than the cost of worming tablets a lot more becomes available and/or discounted.

February 15, 2026
Pet Health Club logo

Reply from Pet Health Club

We appreciate your feedback and are glad to know you found value in our offerings. We are always working to provide the best for our customers.

Rated 1 out of 5 stars

There needs to be a way to pay direct…

There needs to be a way to pay direct of payments dont go through even if its over the internet

August 17, 2026
Pet Health Club logo

Reply from Pet Health Club

Thanks for your feedback. We understand how useful it would be to have a simple way to make a payment online if a regular payment doesn’t go through.

We appreciate you taking the time to suggest this and will share your feedback with the relevant team.

Rated 3 out of 5 stars

Useful scheme

Useful scheme, but very dependent on your participating vet

We originally joined **Pet Health Club** because our registered veterinary practice, **Castle Vets in Reading**, participated in the scheme. The membership itself offered some useful benefits, including preventative healthcare services and access to additional pet-health support.

Unfortunately, following a complaint we made to our veterinary practice, the practice subsequently ended its veterinary relationship with us and removed our pets from its client list. As our Pet Health Club membership was linked to that practice, we asked for the memberships to be ended as well.

We have since been looking for another local veterinary practice that we are happy with, but so far have not found one that suits us. We are also unsure whether whichever practice we eventually choose will participate in, or allow us to enrol again with, Pet Health Club. For that reason, we decided to terminate the membership for the time being.

The concept of Pet Health Club is good and the benefits can be worthwhile, but our experience has highlighted that **the usefulness of the membership is heavily dependent on having a participating veterinary practice that you are happy to remain with long term**.

I wouldn't rule out joining again in the future if we find the right local vet that participates in the scheme, but for now cancelling was the most sensible option.

September 1, 2025
Pet Health Club logo

Reply from Pet Health Club

Thank you for sharing your experience and your thoughtful feedback.

You’re right that Pet Health Club works alongside participating veterinary practices. If you move to another practice that offers Pet Health Club, your membership can usually be transferred, but we understand that finding a practice you feel comfortable and confident with comes first.

We’re pleased you found the plan and its preventative healthcare benefits useful while you were a member, and we’re sorry that circumstances meant cancelling was the right choice for you at this time.

We hope you find a practice that’s a good fit for you and your pets, and we’d be happy to welcome you back in the future.

Rated 5 out of 5 stars

From signing up to getting my first…

From signing up to getting my first appointment was beyond easy. I’m rest assured that anything that happens to my Luna will be sorted. Pet Health Club is affordable& gives me peace of mind.

August 11, 2026
Pet Health Club logo

Reply from Pet Health Club

We are so happy to hear that joining was easy and that our Pet Health Club provides you with such peace of mind for Luna's care. We appreciate your kind words!

Rated 5 out of 5 stars

Very friendly staff and welcoming also…

Very friendly staff and welcoming also clipped my dog nail highly recommended this pet vet. Thank you

August 18, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that you and your dog had such a positive experience with us! It's wonderful to know our friendly staff made you feel welcome and that we could help with your dog's nail trim.

Rated 5 out of 5 stars

Easy to apply

Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very happy!

August 10, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our plan is working well for you and your dog, especially the included consultations and convenient access to essential care. We appreciate your positive feedback!

Rated 5 out of 5 stars

I have needed on occasion to chat to…

I have needed on occasion to chat to the 24/7 vets and found them very helpful and quick to respond.

August 11, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear our 24/7 veterinary team provided helpful and prompt assistance when you needed us. We appreciate your kind words.

Rated 5 out of 5 stars

It's very convenient for me

It's very convenient for me. I don't worry about anything it's all done for me just got to pick it up and give it. My pet is happy and healthy with out any worries. I just luv it.

August 17, 2026
Pet Health Club logo

Reply from Pet Health Club

We are absolutely delighted to hear how convenient our services are for you and that your pet is happy and healthy. It's wonderful to know we can provide such peace of mind!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look