Pet Health Club Reviews 

14,519
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff for being extremely caring, helpful, and welcoming during every visit, creating a comforting environment for pets. Consumers also appreciate the affordable plans, noting that the service offers great value and makes routine veterinary care much easier to manage and less stressful. However, some reviewers were not happy with the rising costs, mentioning that monthly membership prices increased significantly over time for multiple pets. A few other people also felt that the plans no longer represented good financial value once subscription fees went up considerably.

What people talk about most

Service

Customers had positive experiences with service, highlighting great value and helpful staff who make visits... See more

Staff

Reviewers highlight positive aspects of staff, describing them as helpful, patient, and caring. Consumers... See more

Value for money

Clients share positive opinions on value for money, noting that the subscription makes veterinary care... See more

Price

Consumers find price to be positive and appreciate the monthly affordable payments that cover regular... See more

User experience

People report positive experiences with user experience, highlighting how simple the online setup and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more

Company replied

Rated 5 out of 5 stars

A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more

Company replied

Rated 5 out of 5 stars

This is an absolutely brilliant idea, especially for people on limited incomes to be able to look after their pet and afford the vet. Getting all his injections, worming and flea treatments. Plus acce... See more

Company replied

Rated 5 out of 5 stars

From signing up to getting my first appointment was beyond easy. I’m rest assured that anything that happens to my Luna will be sorted. Pet Health Club is affordable& gives me peace of mind.

Company replied


Company details

  1. Veterinarian

Written by the company

We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.

Written by the company

Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
🧘  Get peace of mind
💷  Spread the cost of preventative healthcare
💊 Get vet-prescribed flea, worm and tick treatment.
❤️  Loved by over 600k pet owners

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(14,519)

2,258 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy to set up and peace of mind…

Very easy to set up and peace of mind for my pets!

August 16, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that setting up was easy and that our product provides peace of mind for your pets. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

you give your animals the best you can…

you give your animals the best you can for peace of mind thats why i joined pet health ciuball you offer is clearly written out and if your pet needs help there is no hesatation about going to the vets as you know fees are already in place

August 15, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear our Pet Health Club provides you with peace of mind regarding your pet's care. We appreciate you recognizing our clear communication and the value it brings. Thank you for your kind words!

Rated 5 out of 5 stars

The pet health club was easy to set up

The pet health club was easy to set up, making it easy to complete. There are a lot of benefits with two levels of cost, discounts on certain operations. Worming and flee treatment included

August 15, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear that setting up our pet health club was easy for you and that you appreciate the comprehensive benefits and flexible cost options we offer, including the included treatments. Thank you for your positive feedback!

Rated 5 out of 5 stars

Albena

Very friendly

August 21, 2026
Pet Health Club logo

Reply from Pet Health Club

Thank you for the 5-star review!

Rated 1 out of 5 stars

Absolutely disgraceful

Absolutely disgraceful. Just one month into my plan and I had to cancel as we just cannot afford it, husband lost job and having to move home and they are charging us £120 to leave the plan. No consideration person on phone couldn’t care less no empathy at all.

September 4, 2026
Unprompted review
Pet Health Club logo

Reply from Pet Health Club

We’re really sorry to hear about the difficult circumstances you and your family are facing, and we’re also sorry that you didn’t feel you were treated with the care and understanding you deserved when you contacted us.

Pet Health Club is a 12-month agreement, and the £60 early cancellation fee applies per plan when cancelling during the contract year. However, we understand that circumstances can change unexpectedly.

Please contact us at info@pethealthclub.com with your details so we can review your situation and the service you received from our team.

Rated 5 out of 5 stars

This ivc pet club has been a lifesaver…

This ivc pet club has been a lifesaver to our cat, as she has a infection which requires lots ove visits and treatment so saves lots of money and great vets

August 21, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear that our pet club has been a lifesaver for your cat and that our vets have been great! It's wonderful to know we could help save you money during a challenging time.

Rated 5 out of 5 stars

Welcoming vet good check up for first…

Welcoming vet good check up for first time with puppy

September 2, 2026
Pet Health Club logo

Reply from Pet Health Club

We're delighted to hear that you and your puppy had a welcoming and positive first check-up experience with us. Thank you for sharing your kind feedback!

Rated 5 out of 5 stars

Excellent cover and service so far

Excellent cover and service so far. Surprised by subscription iincrease after a year though ... let's see in the long term if this product remains accessible.

October 16, 2025
Pet Health Club logo

Reply from Pet Health Club

We're happy to hear you've had excellent cover and service. We understand your concern regarding the subscription increase and appreciate your feedback on pricing accessibility. We continually evaluate our offerings.

Rated 5 out of 5 stars

Saved

Very happy already saved money

August 5, 2026
Pet Health Club logo

Reply from Pet Health Club

We are so happy to hear that we've already helped you save money! We appreciate your positive feedback.

Rated 1 out of 5 stars

Absolute chancers.

Absolute chancers.

Pet Health Club emailed me to say that one of my dogs’ plans was due to automatically renew for another 12 months on 1 October, at an increased price of £33.99 per month.

I replied the very same day saying that I did not want either of my dogs’ plans to renew.

Their response was to tell me that if I cancelled early there would be a £60 cancellation fee per plan.

Except I wasn’t asking to cancel early. I was responding directly to their renewal notice and giving them notice that I did not want to enter into another 12-month contract.

Their own email specifically says that if you do not want your subscription to renew, you should contact them. That is exactly what I did.

I have now had to spell out in writing that I want both plans to finish at the end of their current terms and not renew.

This sort of thing is exactly why people get fed up with subscription businesses. Making it easy to roll customers automatically into another year, then immediately mentioning £60 cancellation fees when somebody tries to stop the renewal, feels unnecessarily obstructive.

Absolute chancers. I’ll be taking my dogs’ preventative healthcare elsewhere.

September 3, 2026
Unprompted review
Pet Health Club logo

Reply from Pet Health Club

We’re sorry for the frustration and confusion this has caused.

You’re right that if you contact us following your renewal reminder to let us know you don’t want your plans to renew, they should end at the end of their current 12-month terms. The £60 early cancellation fee applies when a plan is ended during its contract year, rather than when you’re simply asking to stop an upcoming renewal.

We’re sorry this wasn’t made clear in the response you received. Please contact us at info@pethealthclub.com if you’d like us to check that both plans are set to end on their current renewal dates.

Rated 5 out of 5 stars

They made pluto so happy and they are…

They made pluto so happy and they are very gentle and lovely group of ladies thank you so much for taking care of my pluto❤️❤️❤️ This shout out is for the front desk and the people inside as well.

August 13, 2026
Pet Health Club logo

Reply from Pet Health Club

We are so happy to hear that Pluto had such a wonderful experience with us! It truly brightens our day to know that our team provided gentle and loving care. Thank you for your kind words.

Rated 5 out of 5 stars

The staff are always very happy to ser…

The staff are always very happy to ser you and your family pet which is my dpecail dog Jessie I really like the staff has they are always happy to help with different thinks and you are always put first and they always make the dog fell at ease at all times

August 13, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our team consistently makes you and Jessie feel welcome and at ease. We truly appreciate your kind words about our staff's helpfulness and dedication to our guests. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Easy to set up good value

Easy to set up good value

August 19, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our product was easy to set up and offered great value. We appreciate your positive feedback!

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