Pet Health Club Reviews 

14,523
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff for being extremely caring, helpful, and welcoming during every visit, creating a comforting environment for pets. Consumers also appreciate the affordable plans, noting that the service offers great value and makes routine veterinary care much easier to manage and less stressful. However, some reviewers were not happy with the rising costs, mentioning that monthly membership prices increased significantly over time for multiple pets. A few other people also felt that the plans no longer represented good financial value once subscription fees went up considerably.

What people talk about most

Service

Customers had positive experiences with service, highlighting great value and helpful staff who make visits... See more

Staff

Reviewers highlight positive aspects of staff, describing them as helpful, patient, and caring. Consumers... See more

Value for money

Clients share positive opinions on value for money, noting that the subscription makes veterinary care... See more

Price

Consumers find price to be positive and appreciate the monthly affordable payments that cover regular... See more

User experience

People report positive experiences with user experience, highlighting how simple the online setup and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more

Company replied

Rated 5 out of 5 stars

A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more

Company replied

Rated 5 out of 5 stars

This is an absolutely brilliant idea, especially for people on limited incomes to be able to look after their pet and afford the vet. Getting all his injections, worming and flea treatments. Plus acce... See more

Company replied

Rated 5 out of 5 stars

From signing up to getting my first appointment was beyond easy. I’m rest assured that anything that happens to my Luna will be sorted. Pet Health Club is affordable& gives me peace of mind.

Company replied


Company details

  1. Veterinarian

Written by the company

We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.

Written by the company

Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
🧘  Get peace of mind
💷  Spread the cost of preventative healthcare
💊 Get vet-prescribed flea, worm and tick treatment.
❤️  Loved by over 600k pet owners

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(14,523)

2,258 reviews in the last 12 months

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Rated 5 out of 5 stars

This is an excellent service

This is an excellent service, I have Pet Heslth Club plus, and have used the vet consultations on line a number of times. They are very quick to respond and give a written report. Also I find not having to pay for my local vet consultations a great benefit.

October 27, 2025
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our online vet consultations and quick responses have been beneficial for you and your pet. We appreciate you sharing your positive experience!

Rated 1 out of 5 stars

No service

Not got service paid for and incredibly one sided sevice, you never gave a reason for cancellation of my health plan 2 days after initial payment for the first month....see you in civil court for your explanation......not even 28 day allowance....diabolical

July 15, 2026
Pet Health Club logo

Reply from Pet Health Club

We’re sorry to hear about your experience and understand how frustrating it must have been to have your plan cancelled so soon after joining without understanding why.

We’d like to look into what happened with your membership and the reason it was cancelled. Please contact our customer support team at info@pethealthclub.com with your details so we can investigate this for you.

Rated 4 out of 5 stars

Love our fur babies .

Great advice available . Helps to keep updated with all things needed to keep our pets healthy and happy . Also affordable.

August 4, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear we help keep your pets healthy and happy with our affordable advice! Thank you for your kind words.

Rated 5 out of 5 stars

When I brought Skye last Friday as Nd…

When I brought Skye last Friday as Nd had her injections and chipped and the one that saw her was so gentle and explained when to give her worming and flee treatment

August 4, 2026
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Reply from Pet Health Club

We're so happy to hear that Skye's visit for her injections and chip went smoothly, and that our team was gentle and informative. We appreciate your kind words!

Rated 4 out of 5 stars

Good experience been with same vet for…

Good experience been with same vet for all 4 cats ,sometimes can’t always get the appointment you want and they cancel regularly

August 10, 2026
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Reply from Pet Health Club

We're happy to hear about your positive experience with us over the years! We understand your frustration with appointment availability and cancellations. We are always working to improve our scheduling.

Rated 5 out of 5 stars

Joining was easy

Joining was easy, great service from the stapenhill branch.
They went out there way to help
Happy cat happy owner

August 3, 2026
Pet Health Club logo

Reply from Pet Health Club

We're delighted to hear that joining was easy and that our team went above and beyond to help. We're so happy to know both you and your cat are pleased with our service!

Rated 5 out of 5 stars

Healthy Pet Club Healthy Pet

Brilliant service. All vets should offer this as it saves a considerable amount annually because inoculations, microchipping, flea and worm medications, as well as unlimited veterinary consultations (if on the plus plan) are included.

In addition to the above, the pet is seen, weighed, their history detailed, they take a urine sample that the owner has taken from their pet for testing, and the veterinary nurse takes the pet through for a blood test.

Superb service overall, the staff and reception team are great and it's evident this is a vets whose staff genuinely care about their clients' pets which is something that has been sorely missing when I've been registered elsewhere previously.

Cannot thank them enough for the great care they show my MusCATeers, aka Shiva the Diva, Jinxi Harlow and Mimi Minnelli

August 10, 2026
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Reply from Pet Health Club

We are so incredibly happy to hear about your positive experience with us! It truly brightens our day to know that our services, especially the comprehensive plan, are providing such great value and peace of mind for you and your beloved "MusCATeers." We are particularly proud of our dedicated team, from the reception staff to our veterinary nurses, and it's wonderful to hear that their genuine care for your pets shines through. We strive to create an environment where every pet feels comfortable and every owner feels supported, and your feedback confirms we are achieving that goal. Thank you so much for sharing your kind words and for trusting us with Shiva the Diva, Jinxi Harlow, and Mimi Minnelli's care!

Rated 3 out of 5 stars

New membership

can't really comment not used it really had one vets visit which was covered by PHC

August 3, 2026
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Reply from Pet Health Club

We appreciate you taking the time to share your initial thoughts. We're glad to hear that your vet visit was covered. We hope our services continue to meet your needs.

Rated 5 out of 5 stars

On line was very easy

Everything made so easy to use. Very impressed.

August 24, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear you found everything easy to use. Thank you for your kind words!

Rated 1 out of 5 stars

Be very careful

Be very careful. Been with PHC for a few years, but prices go up and up, and it is not good value for money. Subscription auto-renews each year and there is a very small window to cancel and get out of contract. The £60 exit fee is unreasonable. We have lost all trust in this company after these recent changes designed to trap people and fleece them with exit fees. Absolutely would not recommend.

August 17, 2026
Unprompted review
Pet Health Club logo

Reply from Pet Health Club

We’re sorry to hear you feel this way, particularly after being a member for several years.

Pet Health Club is a 12-month agreement which automatically renews each year. We send a renewal reminder around 30 days before renewal, giving members the opportunity to cancel before their next contract year begins.

The £60 early cancellation fee applies when a plan is ended during the contract year. This fixed fee replaced our previous reconciliation process and caps the amount members may need to pay when cancelling early.

We understand that price increases and cancellation terms can be frustrating, and we appreciate your feedback. If you’d like us to review your individual membership, please contact our customer support team at info@pethealthclub.com.

Rated 5 out of 5 stars

Love this

Love this. Quite expensive but have saved alot with this one. Well worth tha money

June 18, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our product has been a valuable investment for you and that you've saved money! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Provides a great service and lots of…

Provides a great service and lots of relevant information for your pet from puppy throughout adulthood

August 9, 2026
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Reply from Pet Health Club

We're so pleased to hear that you find our service great and that the information we provide for your pet, from puppyhood through adulthood, is relevant and helpful!

Rated 5 out of 5 stars

The best

the best thing we have done for our three cats. It is worth every penny. I recommend everyone to use this service. And to the company itself: to have a greater range in the clinics (there are clinics that do not offer this service)

August 8, 2026
Pet Health Club logo

Reply from Pet Health Club

We are so happy to hear our service has been beneficial for your three cats! We truly appreciate your kind words and recommendation. We're actively working on expanding our clinic network to offer our services more broadly. Thank you for your valuable feedback!

Rated 1 out of 5 stars

I was told that my initial consultation…

I was told that my initial consultation fee would be refunded when my payment for the club had been accepted. This has not happened!!!
Payments are going out, yet still no refund of initial appointment fee

August 8, 2026
Pet Health Club logo

Reply from Pet Health Club

We’re sorry to hear you’re still waiting for your refund, especially as your Pet Health Club payments have already started.

If you were advised that your initial consultation fee would be refunded once your membership was active, we’d like to look into what’s happened. Please contact our customer support team at info@pethealthclub.com with your membership details, and we’ll be happy to investigate this for you.

Rated 5 out of 5 stars

It’s a piece of mind that my pet bill…

It’s a piece of mind that my pet bill are are high I just pay for treatment my cat get a clean bell of health

July 31, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear your cat received a clean bill of health! We understand the concern about pet care costs and appreciate your positive feedback.

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