Pet Health Club Reviews 

14,523
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff for being extremely caring, helpful, and welcoming during every visit, creating a comforting environment for pets. Consumers also appreciate the affordable plans, noting that the service offers great value and makes routine veterinary care much easier to manage and less stressful. However, some reviewers were not happy with the rising costs, mentioning that monthly membership prices increased significantly over time for multiple pets. A few other people also felt that the plans no longer represented good financial value once subscription fees went up considerably.

What people talk about most

Service

Customers had positive experiences with service, highlighting great value and helpful staff who make visits... See more

Staff

Reviewers highlight positive aspects of staff, describing them as helpful, patient, and caring. Consumers... See more

Value for money

Clients share positive opinions on value for money, noting that the subscription makes veterinary care... See more

Price

Consumers find price to be positive and appreciate the monthly affordable payments that cover regular... See more

User experience

People report positive experiences with user experience, highlighting how simple the online setup and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more

Company replied

Rated 5 out of 5 stars

A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more

Company replied

Rated 5 out of 5 stars

This is an absolutely brilliant idea, especially for people on limited incomes to be able to look after their pet and afford the vet. Getting all his injections, worming and flea treatments. Plus acce... See more

Company replied

Rated 5 out of 5 stars

From signing up to getting my first appointment was beyond easy. I’m rest assured that anything that happens to my Luna will be sorted. Pet Health Club is affordable& gives me peace of mind.

Company replied


Company details

  1. Veterinarian

Written by the company

We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.

Written by the company

Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
🧘  Get peace of mind
💷  Spread the cost of preventative healthcare
💊 Get vet-prescribed flea, worm and tick treatment.
❤️  Loved by over 600k pet owners

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(14,523)

2,258 reviews in the last 12 months

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Rated 5 out of 5 stars

Good value for money and the best way…

Good value for money and the best way of taking care of your furry family

August 7, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our product provides great value and helps you care for your furry family! Thank you for your kind words.

Rated 5 out of 5 stars

Helpful change of pet when we had to…

Helpful change of pet when we had to give up a dog and were gifted a cat.

July 31, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad we could assist you during such a significant transition with your pets. We appreciate your kind words.

Rated 5 out of 5 stars

Very personalised service

Very personalised service, helpful and informative.

August 6, 2026
Pet Health Club logo

Reply from Pet Health Club

We're delighted to hear that you received such personalized service and found our team to be helpful and informative. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Good vets

The vets is a great place

August 7, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear you had such a positive experience with us! Your kind words mean a lot to our team.

Rated 5 out of 5 stars

We had a very sick dog and the vet…

We had a very sick dog and the vet recommended Pet Health Club as our dog is 15 and not insured due to the cost and it would help with the vet bills and a continued health check. We looked at the pros and cons and it seemed the right way to go.The process was very straight forward. Our dog is a lot better now but still being monitored.

July 30, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear that our Pet Health Club has been beneficial for your beloved dog, especially during such a worrying time. It's wonderful to know that the process was straightforward and that your dog is now doing much better. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

vets so much more affordable.

Paying monthly makes vets so much more affordable & peace of mind that all consultations are already covered.

August 20, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our monthly payment option brings you peace of mind and makes vet care more accessible. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent information.

Excellent information on products.
Very good value.
Karen Worrall

July 30, 2026
Pet Health Club logo

Reply from Pet Health Club

We're happy to hear that our product information was excellent and provided good value. We appreciate your positive feedback.

Rated 5 out of 5 stars

Staff very friendly

Staff very friendly. Saw me quickly

July 28, 2026
Pet Health Club logo

Reply from Pet Health Club

We are so glad to hear that our staff was friendly and that we saw you quickly. We appreciate your kind words.

Rated 1 out of 5 stars

You can join easily but £60 to leave

Not happy with our vets so we are changing to a new practice which isn't part of the Pet Health Club.

Nobody EVER told us there was a cancellation fee for this cover and we just assumed as we had paid monthly for several years it was just continuous cover.

So we are left with the choice, pay £93 for 4-months of cover we can't ever claim on or a £60 cancellation fee. No negotiation, no consideration that we have paid a fortune in premiums, just pay up or we send you to a debt collection agency.

We left our last vet because we felt they were overcharging us, the pet health scheme was just another way they were ripping us off without us knowing.

The new vet has a far better reputation for fairness - probably explains why they will have nothing to do with this plan.

August 20, 2026
Unprompted review
Pet Health Club logo

Reply from Pet Health Club

We’re sorry to hear you’ve been unhappy with your practice and understand why the cancellation fee has added to your frustration.

Pet Health Club is a 12-month agreement, rather than a month-to-month plan, and it renews annually. If you move to another practice that offers Pet Health Club, your plan can usually be transferred. If your new practice doesn’t offer the plan, the normal cancellation terms apply, including the £60 early cancellation fee if you leave during your contract year.

We understand you feel these terms weren’t made clear to you. If you’d like us to review your membership and circumstances, please contact our customer support team at info@pethealthclub.com.

Rated 5 out of 5 stars

Has its benefits

Its easy to set up, pricing isnt bad, good discounts too.

July 30, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that setting up was easy and that you appreciate our pricing and discounts! We value your feedback.

Rated 5 out of 5 stars

Great support and benefits

Easy to enrol, propmt vet support via web chat, great benefits! Thank you!

August 5, 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear you found enrollment easy and our vet support helpful! Thank you for your kind words!

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