I may rejoin later, between the expense and I now have at least 15 unused jars, I have sufficient for now. Fixed senior income so will take a break for a while.
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See what reviewers are saying
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... See more
Company replied
I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... See more
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Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Canada
- +1-873-300-6088
4.2
Great
364 reviews
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Reply from PetLab Co. - Canada
Hello Terry,
We're so glad to hear you're enjoying our ProBright Advanced for your dog! Thank you for sharing your positive experience.
All the best,
PetLab Co.
I only want order one time
I only want order one time, but your company continues to send out every months, I am no longer have any more dog
I been email and told your company . But you guy still charged to my PayPal account and keep sending things that I am no longer need it. Thanks I am asking you stop sending and take the money from my card!!!!
May 14, 2025
Reply from PetLab Co. - Canada
Hi there,
We're sorry for any confusion caused. As long as a one-time purchase is selected, you won’t be placed on a subscription. Additionally, we haven't received any communication from you regarding a cancellation. We're looking into this matter to ensure your subscription is canceled. We appreciate your patience as we work to resolve this issue.
Best regards,
PetLab Co.
We've been using the PetLab Probright…
We've been using the PetLab Probright Advanced with minimal success after 2 months, but decided to continue after being told that 3 months were needed to see best results. After just noting that I was charged for another shipment of 2 months supply which is stated to be on it's way, I went on their site to change frequency of shipments. It automatically, immediately billed me for another supply shipment. I've tried to call and reach out over their contact info to no avail. This has gone on for hours and I'm so tired of wasting my time on this issue. Their website seems very inefficient and faulty at best, if not scammish feeling. Upon calling and waiting, I was told I would hold my place in line and they would call me back, but that has been 2 hours ago. I don't like being a slave to my house phone when I need to be outside working. Disgusted.
May 14, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Denise,
We're sorry about your recent experience. We are committed to delivering exceptional support, but during peak times, call volumes may lead to longer wait times than we desire. We value your feedback, and we're committed to providing a seamless and positive experience for all our customers. We are eager to check into this to assist you and your dog. Kindly share your Order ID with us for better assistance.
All the best,
PetLab Co.
Please send me a number so i can talk to someone…
You font have a way of getting in touch with the company. I need to stop my subscription for the chews for a little while I have 8 tubs or more of chews. Please send me a number so I can talk to someone. Other than this it's good
May 12, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hello Robert,
We're sorry for any trouble you’ve had getting in touch. We’re here to help and make sure we get this sorted for you! Could you please share your order ID? If you'd prefer to speak with someone directly, you can reach us through the 'Contact Us' page on our website — we’d be happy to assist you over the phone as well. Thank you for your patience, and we're really glad to hear your dog is enjoying the chews overall!
Best regards,
PetLab Co.
Subscription’s make it easy
Always have a great experience. I wish I could afford to have this order filled every month. But it’s on the pricey side for a supplement.
May 1, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Sabina,
We appreciate your kind words and are glad you've had a positive experience with our product. We understand that cost is an important factor for many customers, and we strive to provide high-quality supplements at a fair price. We also want to mention that we offer discounts on bulk purchases and subscription services, which can help you save even more.
All the best,
PetLab Co.
The product seems to be fine, shipping way too EARLY
The product seems to be fine, but you keep moving up my delivery time (unsolicited) to where I have two months MORE product than I need. I moved my delivery date back, once, to better coincide with my dogs once daily use of said product, and now I’m TWO MONTHS ahead. This angers me, because you’re taking my money. YOU are advancing the dates yourself and it’s not a good business practice. Biding the time when I cancel . She’s 13. Not pleased with your methods of shipping more than once a month for a 30 piece product.
May 7, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Audrey,
Thank you for reaching out, and we're truly sorry to hear about the frustration caused by the changes to your delivery schedule. That’s certainly not the experience we want for our customers. We’d really like to look into this further and make things right. Could you please provide your order ID so we can investigate the issue in more detail? We appreciate you bringing this to our attention, and we’re here to help.
Warm regards,
PetLab Co.
Great customer care.
Great customer care.
Was one occasion where a scheduled delivery didn't turn up as lost in transit.
Customer care not only sorted out the issue promptly but put the replacement delivery on express.
April 8, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Glenn,
We appreciate your feedback and are glad to hear that you had a positive experience with our customer experience team. We understand that delivery delays can be frustrating, and we strive to resolve such issues promptly. We're pleased that our team was able to address your concern and ensure a timely replacement delivery.
All the best,
PetLab Co.
Excellent products and service
Products and customer service are stellar. My dog's teeth and breath are fantastic using the ProBright powder. Shipping, product quality, and service have been excellent. Great company to work with. I love the subscription service as it makes keeping items in stock convenient.
May 1, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi David,
Thank you for your kind words! We are happy to hear that our products have been a great fit for your dog. We appreciate your feedback on our shipping, product quality, and customer service. We strive to provide the best possible experience for our customers, and we are thrilled that you are happy with our subscription service.
Warm regards,
PetLab Co.
You could start by fixing your site I…
You could start by fixing your site I changed to every 2 months and again your sending it every month. I love the product. But not the site I have canceled my order completely because of this it has been an ongoing problem for months.
April 28, 2025
Reply from PetLab Co. - Canada
Hi Catherine,
We're sincerely sorry for the inconvenience caused by the recurring billing issue. We appreciate your feedback and are working hard to improve our customer account portal and ensure a smooth customer experience. We value your loyalty and are sorry to hear you've had to cancel your subscription. We hope you’ll consider being part of our community again.
Kind regards,
PetLab Co.
You would -0 review if could give it
You would -0 review if could give it, you have horrible site for cancellation, I’ve canceled this stupid site over 3 months, you still are charging my card , literally spelled out for you in address portion of the app.you still are charging me for shit I canceled . You will be charged for fraudulent charges at this point. You help email not fluffing helpful messaged over six time about this you keep charging me for this stuff I don’t want .
May 1, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Kelsey,
We understand your frustration and are sorry for the inconvenience you've experienced. We're committed to resolving this issue for you. To better understand the situation and assist you further, could you please provide your order ID? We appreciate your patience as we work towards a resolution.
Kind regards,
PetLab Co.
Always reliable and quick shipping
Always reliable and quick shipping. N
April 29, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hello Mark,
We appreciate your kind words and are glad to hear you've had a positive experience with our shipping times.
All the best,
PetLab Co.
Staff need to read all customers orders so it will not happen again.
The only problem is that your staff needs to get subscriptions read my messages. You know I am speaking the I am a Christian and Glory to God.
April 25, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Julia,
We appreciate your feedback and understand your concern about staff communication. We strive to ensure all messages are read and addressed promptly. We value your patronage and appreciate your kind words about our services.
Kind regards,
PetLab Co.
My dog is a little better at biting and…
My dog is a little better at biting and scratching. Should I give her two?
April 1, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Debi,
We're glad to hear your dog is showing some positive changes—that's a great sign! We recommend following the feeding guidelines located on the product label, which are based on your dog’s weight. That will help ensure your pup is getting the right amount for optimal results.
All the best,
PetLab Co.
Terrible Customer Service....BUYER BEWARE!
As mentioned by many others, Customer Service is terrible, non existent really. I have not even used the product yet. I made a mistake on my ship to address. I noticed it immediately and tried to make the correction myself. Their FAQs tell you how you can get logged into their Portal. Good luck with that....no matter what I tried could not get it to login. Tried calling and the message said that they are not taking calls. Emailed, got a reply fairly quick which basically did nothing to correct the problem. Acknowledged my frustration. I sent several follow up emails to ask if they fixed the address, with no response. Then I saw an email to say the order was shipping, asked again....nothing. Now, just saw it was delivered to the address I was trying to get changed. I haven't even tried the product and all I want to do is have the product returned which I can see will only be another nightmare, so I won't bother but now I have the ordeal of trying to get the subscription cancelled. Their website is a joke, when trying to track the order getting a 404 error, not found. That has shown up multiple times. BUYER BEWARE!
April 24, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Cassandra,
We understand your frustration with the difficulties you encountered while trying to correct your shipping address. We are committed to providing exceptional support; however, during peak times, call and inquiry volumes may result in longer wait times than we would like. We appreciate your understanding and are sorry for any inconvenience. We're committed to addressing these issues. Would you mind sharing your order ID?
Best regards,
PetLab Co.
The products work great
The products work great, customer service is very responsive, and my dogs have noticeably cleaner teeth and gums.
April 24, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hey David,
Thank you for your wonderful feedback! We're so happy to hear that our products are working well for your dogs and that you've had a positive experience with our customer service. We're dedicated to providing high-quality products that make a real difference in the lives of our furry friends. We truly appreciate your support!
Kind regards,
PetLab Co.
First use and a worst experience every
First use and a worst experience every, trying to return a product that I did not order send multiple email no one has responded yet, is on the phone for over 50 minutes no one has answer. Don't even think of buying from here until you would like to experience similar experience, will never come back or recommend this product to anyone.
April 23, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Pashupati,
We're sorry to hear about your experience. We’ve been receiving a high volume of calls and emails lately, which has caused some delays in our response time. We're truly sorry for the inconvenience this has caused you. As long as 'One-time Purchase' is selected, you won’t be placed on a subscription or charged repeatedly. We’d really like to make this right and help resolve the issue with the order you received. Could you please provide your order ID?
Warm regards,
PetLab Co.
Dramatic results in a short time!
After reading the positive reviews, I decided to try ProBright dental powder on my golden doodle, Ruby.
I couldn’t believe the dramatic results in just 3 weeks of use. 1 scoop daily in her food. Her teeth are as white as ever, and the dark brown tartar has almost disappeared! The contents of the jar go a long way so it is economical in the long run. The vet suggested dental surgery to remove the tartar buildup that would have put her under stress and cost thousands.
I am extremely satisfied and the customer service is a 10/10.
April 14, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Tiffany,
Wow—thank you so much for this amazing feedback! We’re absolutely thrilled to hear about the incredible results you’ve seen with Ruby after just 3 weeks of using ProBright! It’s especially rewarding to know it helped avoid a stressful and expensive dental procedure—what a win for both you and Ruby! We're also so happy to hear that our customer service met your expectations. Your kind words truly mean the world to us.
All the best,
PetLab Co.
From skeptic to fanatic :)
I'm pretty skeptical about some products that boast results. When I got this product I was doing so with hope. 4+ months in I can say it's really helped my pup(7 year old English Bulldog). We don't start the day without it.
April 22, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Derek,
Thank you so much for sharing your experience with us! We completely understand being skeptical about new products, and we’re thrilled to hear that after months, our product has made a positive difference for your English Bulldog! 🐾 It’s fantastic that you’ve found something that works so well, and we’re honored to be part of your pup’s daily routine.
Warm regards,
PetLab Co.
great product
great product, keeps me well informed on all products and prices are good.
April 17, 2025
Reply from PetLab Co. - Canada
Hello Linda,
Thank you so much for your review! We're happy to hear that you're enjoying our products for your dog and that our updates are keeping you well-informed. Providing quality products at fair prices and ensuring our customers are always in the loop is at the heart of what we do.
All the best,
PetLab Co.
It is easy to use the web site Good company and product o…
It is easy to use the web site to adjust or pause my subscription. The Pro-Bright product has helped my two dogs teeth look some whiter and has improved their bad breath.
March 19, 2025
Reply from PetLab Co. - Canada
Hello Kevin,
Thank you so much for your lovely feedback! We’re thrilled to hear that managing your subscription has been easy and that the ProBright is making a positive difference for your dogs. We truly appreciate you being a part of the PetLab Co. family. 💙
All the best,
PetLab Co.
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