The customer support agent was friendly but also clear about what I could expect. The solution came within a reasonable period of time.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This thing is part of a scam. I live in South Africa and I never signed up or created an account with thepetzone and they keep taking money out my account. And trying to talk to someone about it is im... See more
Elsa treat me better than anyone in this company, thanks to her I can cancel everything because the rest don’t pay me any atention. Elsa is a very good worker, if everybody works like her, your compan... See more
Thepetzone solved my issue, I thought they have forgotten about it. But I've just received my solution. I wanted a refund because my subscription was a mistake, they told me they couldn't refund me m... See more
4.2
Great
216 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thepetzone solved my issue
Thepetzone solved my issue, I thought they have forgotten about it. But I've just received my solution.
I wanted a refund because my subscription was a mistake, they told me they couldn't refund me my money because of their rules, but now They have told me that I'm going to receive my refound.
July 9, 2024
Unprompted review
Refund
After a year, i even forgot about my refund. Eugene was helpful
June 25, 2024
Unprompted review
Was taking money without my consent and…
Was taking money without my consent and was a nightmare to get it back and has now said if I leave a 4or 5 star review will get my money back
April 24, 2024
Unprompted review
Situation resolved and with a good…
Situation resolved and with a good services
June 10, 2024
Unprompted review
My problem was taken in charge…
My problem was taken in charge accordingly and I received a full refund. Prompt fair and obliging. Would recommend to all.
Debbie
June 7, 2024
Unprompted review
Great service my query was solved…
Great service my query was solved quick, very happy with service teem members.
May 31, 2024
Unprompted review
They took more than six months to…
They took more than six months to refund me my membership fee that I paid without proper authorisation we did not have an agreement of such happening but I was told to be paying for delivery fee
June 16, 2023
Unprompted review
Any issues with my account were dealt…
Any issues with my account were dealt with accordingly and communication has been transparent.
August 6, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.