The application isn't bad, they've obviously spent time on it and it does what it says it does, but my issue with it is that the data transfer is painfully slow if you have a lot of photos on your dev... See more
Company replied
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See what reviewers are saying
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, m... See more
Company replied
I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they res... See more
Company replied
My photostick keeps stalling before it's started processing anything. Actually it did process a few once but since then it finds all the duplicates and all the ones already saved but doesn't get as fa... See more
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Company details
Written by the company
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Contact info
South Colorado Avenue 225, 80731, Haxtun, United States
- thephotostick.com
2.7
Poor
567 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Data transfer is painfully slow
The application isn't bad, they've obviously spent time on it and it does what it says it does, but my issue with it is that the data transfer is painfully slow if you have a lot of photos on your device, which I'm guessing is when most people buy a device like this, and then once the backup is complete, it takes an eternity for the files to appear and then if you leave that section when you return it takes another eternity for the images to load again. The removal of duplicates is a nice feature and it's certainly user friendly, but I bought the 128GB version, and as they are so slow I just haven't bothered using them, they remain in their packaging in a drawer, €200 down the drain, plus whatever Customs I paid on top. To free up space on my phone I ended up buying an external hard drive with fast transfer and put them all on there....great idea, poorly executed in terms of transfer speed. The worst thing is that I bought 4 of them!
March 29, 2026
Unprompted review
Reply from ThePhotoStick
Hello James
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
It is very confusing to use and doesn't work
It is very confusing to use and I am adept at using technology. I run in circles, it doesn't actually load, it says there is no room for a lousy 300 images, and I know there is nothing on it because last time I used it I wiped it afterwards. Very very frustrating, do not recommend.
February 14, 2026
Unprompted review
Reply from ThePhotoStick
Hi Kathleen
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Waste of time, money and energy - just back it up to your computer
The Photostick connects to the charging port of my iPhone. The backup took 5 hours and ran my phone battery dry twice in that time. While you can pause the backup to remove the Photostick and recharge the iPhone, on several occasions the program wouldn't recognize the Photostick on reinsertion and I had to start from scratch. And if you don't pause it before removing and the iPhone battery runs out, you have to start from scratch. So you can't just start a backup and walk away - you have to stay and monitor the phone battery charge. SO much easier to back it up to my Mac! And I have a backup for my Mac so who needs this? Expensive, clumsy
January 22, 2026
Unprompted review
Reply from ThePhotoStick
Hello Bill
Thank you for your feedback. We regret that ThePhotostickOmni did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
A lady called Rachel was a fantastic help.
A lady called Rachel was very helpful.She understood what was wrong and addressed it imediately. I am very pleased with the way she dealt with my problem and cannot thank her enough for her help in sorting it out.
I believe there should be more support staff like her,she was over and above what I expected...!
I hope her firm appreciate her as much as we your clients do........👌👍
January 5, 2026
Unprompted review
Reply from ThePhotoStick
Hello Colin
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support agent, Rachel. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Not compatable unless you have a new phone
Just a PSA for anyone outside of USA, just know you'll pay a fortune in border fees on top of the steep product price, so tack that into your budget when purchasing.
I haven't been able to use the stick because I have a google pixel 7 and it wasn't until I received my package a month later that the directions informed me that that the stick is only compataple with google phones 8 and newer. Wish I would have known that before. As I am not someone who buys a new phone every two years, this is very frustraiting. Dissapointed.
December 28, 2025
Unprompted review
Reply from ThePhotoStick
Thank you for reaching out to us today. I do sincerely apologize for any confusion on customs duties or import taxes that your country may charge. We do post on our website under our shipping policy that you are responsible for paying any customs or import duties your country may charge. I do apologize if this was missed prior to placing your order with us.
Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
After trying to resolve an issue with…
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, my faith is restored that there are companies that truly care about their customers. Well done ThePhotoStick Team.
December 19, 2025
Unprompted review
Reply from ThePhotoStick
Hi Patty!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I ordered two photo stix and two cases
I ordered two photo stix and two cases. I received the stix but not the case, they went to an old address.
The company (to their credit, to be fair) reportedly sent me again...two cases, and when I emailed to ask what was going on... they included the tracking information that indicated they would be delivered today....but they went to an incorrect address. I have no idea where they were delivered...
There is NO WAY to speak with a human... rather, they will wear you down with email upon email... UGH
I, will give them a few days, then will dispute.
Ok, they got back to me finally and said they would send out another mailing. Guess what, that 2nd shipment went to an incorrect address.
Idiots… got it wrong twice!!!!
December 3, 2025
Unprompted review
Reply from ThePhotoStick
Christine
Thank you for reaching out to us today. Please note, our support handled your inquiry this morning and asked that you not call our agents derogatory names. You stated you were going to your neighbors house to retrieve your package, as it was mistakenly delivered there. Please contact our support and let them know if you received your package or not and if you did not, they will gladly process a replacement for you to the correct address.
Thank you and have a nice day
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
There are Good people in the world!
I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they responded quickly, and within 2 hours, I received an email saying that they had forwarded my ticket over to the shipping department, where they would process and ship a replacement order. Hallelujah, there are still good people in the world. Thank you PhotoStick.
December 8, 2025
Unprompted review
Reply from ThePhotoStick
Hello!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I've just bought my second PhotoStick…
I've just bought my second PhotoStick based, obviously on my experience of the first bought a few years ago. Unfortunately, I made a mistake in placing the order and 2 were ordered. I wrote immediately and the team rectified things immediately with several reassuring email messages as it was going on. I am assured I will be refunded the second, unwanted Stick in a couple of weeks.
Eoin MacDougald
November 28, 2025
Unprompted review
Reply from ThePhotoStick
Hello Eoin
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Customer support is outstanding.
Customer support is outstanding.
I ordered three units and a cover for Christmas gifts. Shipping was timely, however my order was incomplete as only one unit and cover arrived. I contacted support and immediately received a request to send pic of what I received.
Against the envelope background with label information readable I uploaded pic. Within 24 hours, Rachel emailed me that my order is being completed for shipment. Customer service skills are excellent!
November 12, 2025
Unprompted review
Reply from ThePhotoStick
Hi Denise
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Issue not loading my photos.
I had an issue not loading my photos on the PhotoStick Omni. My IOS update couldn’t read it. I contacted customer service and tried the work around sent to me. It didn’t work either.
The company sent me new PhotoSticks and they worked perfectly. Great customer service
For me, great product.
Thanks to them
Manny
October 16, 2025
Unprompted review
Reply from ThePhotoStick
Hello Manny!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Just awful
Just awful! Not straightforward to use, complicated and slow to download.
No real guidance on how to use. Comes up with something different every time I
plug it in.
After 2 days of trying to work
it out it’s going back. Also cheap plastic, doesn’t fill you with confidence it will keep things safe.
October 8, 2025
Unprompted review
Reply from ThePhotoStick
Hello Justin
Thank you for your feedback. We regret that our PhotostickOmni did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience, so we can better assist you.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
USB Flash Drive
For the same price, you could buy 10 128GB USB flash drives, and they would all work the first time
July 3, 2025
Unprompted review
Reply from ThePhotoStick
Hello Tony
Thank you for reaching out today and expressing your thoughts. Please note, our Photosticks do so much more then the basic flash drive you can buy at the stores. Our product not only removes duplicate photos, it Automatically organizes your files neatly into folders so they're easy to find. Your basic flash drive cannot do that. If you are needing further assistance with your order, please reach out to our support directly and ask for a technical support agent to further assist you. Please click the website link below to be connected to our customer support center during our operating hours (Mon.-Sat. 8am -8pm PST). One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Very easy to use
Very easy to use. Holds all my pictures! Would highly recommend.
June 23, 2025
Unprompted review
Reply from ThePhotoStick
Hello Marlene
Thank you so much for posting this review and letting us know that you are pleased with our product. If you need any assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Highly Recommend
Very easy to use! I backed up over 13,000 photos using ThePhotoStick and I still have plenty of room for more. I would highly recommend this product for anyone looking for a backup solution to keep their files safe.
June 13, 2025
Unprompted review
Reply from ThePhotoStick
Hello Michelle
Thank you so much for posting this review and letting us know that you are pleased with our products. If you need any further assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Not sure why the photo stick omni has…
Not sure why the photo stick omni has to be used. Bought the smallest version and intended to use another usb stick to download photos … however it doesn’t recognise any other usb . Also after plugging the original photo stick omni usb into the pc all I get is a spinning wheel.
June 9, 2025
Unprompted review
Reply from ThePhotoStick
Hello Glenn
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Total SCAM
Total SCAM! Does not work at all! Just gives "Wrong file" errors when connected to Galaxy S10 android phone. Heading for the bin!
June 5, 2025
Unprompted review
Reply from ThePhotoStick
Hi Anthony
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Complimentary Service
I wanted to express my gratitude to the PhotoStick company and in particular to Jet G and Rachel P for their help with my PhotoStick purchase during May 2025. Responses to my emails were almost immediately and problems were resolved at no extra cost. Thank you. 👍
May 28, 2025
Unprompted review
Reply from ThePhotoStick
Hello David
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Waste of money and time
My phone doesn't even recognise the Photostick let alone transfer any files. Wish I had read the reviews. What a waste of money and time trying to connect it.
June 2, 2025
Unprompted review
Reply from ThePhotoStick
Hello Jan
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I purchased one 10 years ago and down…
I purchased one 10 years ago and down loaded all my picture files .Today i tried to see that file .I plug it in to my computer it turns read but does not open .What is wrong ?
May 21, 2025
Unprompted review
Reply from ThePhotoStick
Hello John
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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