I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... See more
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My photostick keeps stalling before it's started processing anything. Actually it did process a few once but since then it finds all the duplicates and all the ones already saved but doesn't get as fa... See more
Company replied
This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. V... See more
Company replied
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!! Scam!!! Scam!!! Scam!!! Just arrived I would not recommend this company to anyone... See more
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Company details
Written by the company
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Contact info
South Colorado Avenue 225, 80731, Haxtun, United States
- thephotostick.com
2.9
Average
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from ThePhotoStick
Hi Greg!
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I got a Omni photo stick for Christmas…
I got a Omni photo stick for Christmas and it’s junk. Tried several times to download my pictures off my iPhone and after several tries it only got a few of my pictures and when I went to look at what did download onto the stick they wouldn’t open. For the money we spent on the Omni stick I’m VERY DISAPPOINTED IN IT. Should be able to get our money back. It gets a F score from us.
June 18, 2023
Unprompted review
Reply from ThePhotoStick
Hello Connie
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
MY SECOND REVIEW
This is my second review.
The first PhotoStick was determined to be bad and was quickly replaced. However, when I couldn’t get it to work they quickly replaced it. Very good service.
But, the replacement was determined by their tech support to also be bad and are sending me another replacement.
Personally, I think it’s me not understanding how to use it not both bad sticks. Tech support should spend more time helping me with the interface between my phone and the stick.
I think their tech support just wanted to get me off the chat and said they’d send men a third stick.
Remember, “don’t expect different results from the same behavior”.
June 15, 2023
Unprompted review
Reply from ThePhotoStick
Hello G. Richard
Thank you for your patience. I have personally reached out to your provided email. Please make sure my reply has not been sent to your spam folder, as they tend to get sent there.
Thank you
Rachel
Customer relations director
I purchased two PhotoStick 2.0
I purchased two PhotoStick 2.0. I have never used them. Today I attempted to use both of them. Each time I tried I got the same message, "PhotoStick is damaged. Throw away." What a scam! Do NOT purchase anything from PhotoStick.
June 14, 2023
Unprompted review
Reply from ThePhotoStick
Hello Bob
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
moving from Google drive to iCloud
moving from Google drive to iCloud, basically coz I can't backup iPhones to google. I tried google takeout, waste of time. When I seen an advert for PhotoStick omni I thought that was my saviour.I use iPhone and iMac, so not sure what its like with other operating systems. After numerous attempts I eventually managed to transfer my photos etc from the iPhones to the omni stick.when the omni stick is connected to the iMac I can view the photos. but when it comes to uploading the photos to my iCloud account, safari just crashes. Even when i attempt a couple of mb. Other reviewers are right about the follow on adverts. Just wish Id checked here before my purchase. Hopefully i'll learn this time.
June 12, 2023
Unprompted review
Reply from ThePhotoStick
Hi Steven
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
this company has a great product the…and peopl
this company has a great product the people
you work with are even greater
June 6, 2023
Unprompted review
Reply from ThePhotoStick
Hello Bob
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Purchased 528 because I had 30,000…
Purchased 528 because I had 30,000 photos. Drained my iPhone and iPad before I could download all. Took over 10 hours. Went to see my pics on the stick. Took another 6 hours to retrieve them then went blank. Useless and a waste of $160. Don’t buy it!
June 4, 2023
Unprompted review
Reply from ThePhotoStick
Hello Luette
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Pure garbage
The photostick omni is garbage. It never would load my pictures. And then it erased about a months worth of pictures off of my IPhone. And deleted all the dates. So, all my existing picture dates say yesterday. If I could of left zero stars, I would’ve. And of course no tech support. I spent 2 hours with Apple tech support getting my pictures back from the cloud.
May 29, 2023
Unprompted review
Reply from ThePhotoStick
Hello Tim
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Unable to download photos
I got a Photostick mobile 2.0 and it cannot locate photos in Google photo. I contacted customer service who told me to contact Google. I have pictures in Google photo, Gallery and Amazon photo, none of which it could locate. The only folder of pictures I could choose was VZ media which are the pictures I download from my text messages. I bought this to transfer pictures from Google photo in my phone to a program on my computer which doesn't talk to Google photos, but I can't even use it for backing up my pictures.
May 19, 2023
Unprompted review
Reply from ThePhotoStick
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. Please specifically ask to be connected to our senior technical support agent Jet, he will be happy to assist you. Please note, his hours are Monday-Wed. 8am-8pm Pacific time zone. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
My 128 GB PhotoStick quit working and…
My 128 GB PhotoStick quit working and after contacting the support team and having trouble downloading the software they replacd the item with a new unit. My only hope is this unit does not quit after a while when I get my photos downloaded on it.
May 16, 2023
Unprompted review
Reply from ThePhotoStick
Hi Ronald
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Amazing
The response team was kind, helpful and lightning fast. They resolved my issue with little to no effort on my part and within the hour. Thank you!
May 2, 2023
Unprompted review
Reply from ThePhotoStick
Hi Jamie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Don't do it!!!!
I bought 2 photosticks. I haven't used them but I regret dealing with this company. Now my email is blowing up with unwanted ads from the company and can't stop them. I WILL NEVER BUY ANYTHING FROM THIS UNSCRUPULOUS COMPANY AGAIN. Weyland Williamson
April 9, 2023
Unprompted review
Reply from ThePhotoStick
Hello Weyland
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
It takes forever to back up pictures
It takes forever to back up pictures. It’s advertised as fast. Then as my phone battery was used up I went back to view the pictures that were backed up and it’s taking forever to download them. I over paid for this 128 go thumb drive
April 5, 2023
Unprompted review
Reply from ThePhotoStick
Hello Sandra
Thank you for your patience. I am sorry to hear this error occurred. Please reach out to our technical support directly by clicking the following link below. Our support is available 24/7 excluding major holidays to assist our customers needs.
Thank you
Rachel
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I never received it at all still waiting for it a discrace
I haven't received my order yet not heard a word from the company it a total disgrace no.problrm taking my money
February 16, 2023
Unprompted review
Reply from ThePhotoStick
Hello Siobhan
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Excellent Custom Service
I had an issue with wrong delivery by the Post Office and contacted Customer Service they immediate responded and provided another order, The Photo Stick is great.
March 13, 2023
Unprompted review
Reply from ThePhotoStick
Hi Tom,
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I ordered my PhotoStick omni on 19th…
I ordered my PhotoStick omni on 19th February and still haven't received it. Should it really take this long to be delivered?
March 10, 2023
Unprompted review
Reply from ThePhotoStick
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
The stick was faulty and after a lot of…
The stick was faulty and after a lot of emailing back and forth, both with customer service who were unfailingly pleasant but unable to help, and then with a number of tech people, the last of which confirmed what I had been trying to say to this company since email #1(Thank you Jet G), my problem landed on Rachel's desk. Once she understood my issue she immediately sent me a refund without any ado. So, while I did have some trouble with the product, they stood behind their guarantee and sent me a refund. I will keep an eye on this review site and will again purchase this product once I see lots of positive happy reviews because the idea is great, I would love to have one that works and I now trust the company.
February 28, 2023
Unprompted review
Reply from ThePhotoStick
Hi Gerry!
Thank you so much for posting this review and letting us know that you are pleased with the outcome provided to you by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
A very good company with a great…
A very good company with a great support team very impressed when compared to many other companies I have dealt with
February 28, 2023
Unprompted review
Reply from ThePhotoStick
Hi Anne
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Overcharged for product that didn't work as advertised
Hi, thanks for the package of 3 Nos Photostick Omni 128GB. Tried saving files as per instructions but only a couple of hundreds out of 2 thousand over photos and videos were saved on Photostick. Its the same for all 3 units.
Also, upon reading the package label, I was very surprised to be see I was charged USD99.99 and not as advertised: RM99.99! (Discounted 40% for the 2nd and 3rd units). Thats a lot of difference!
I have tried again and again to see if the product worked, but it wouldnt. Regrettably, I have to return the units for a refund. Please inform me of the procedures.
February 16, 2023
Unprompted review
Reply from ThePhotoStick
Hello Ahmad
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Photostick is rubbish
Photostick is rubbish It gathers all sorts of irrelevant files also from unspecified locations.. Customer support appears not to understand or want to understand the problems encountered It's a complete waste of time and money I am going to format it and just use it as a storage item
February 19, 2023
Unprompted review
Reply from ThePhotoStick
Hello
Thank you for reaching out today. I am sincerely sorry for the inconvenience caused to you. We have requested more information from you to further assist you today. Once I receive your reply to our request, I will gladly assist you with any issues or concerns you have.
Thank you
Rachel
ThePhotostick Review Team
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