The Pillow Home Reviews 

So easy to find information and make an informed decision to proceed with the purchase. I liked the multiple reviews and feedback from customers.

The ease of navigating this site, and their advertising and info

Awful. Absolutely appallingly bad CS. I ordered the pillow and received a pillow with pillow's foam ripped in multiple places. I contacted TPC, sent them multiple pics of the ripped foam and asked for help with a refund or a replacement. They gave me the run around for 2 weeks, sending emails asking for the info I already sent them. Still waiting for a resolution, so I asked for a refund and return of the item. Haven't used the pillow, waiting for them to tell me what to do with it.

They tout 90 day money back guarantee on their home page. But buried deep in their refund policy is the fact that returns must be shipped to China! Despite their address being given as New Mexico. Stay away! Deceptive!

Don't, just don't. Comes from who knows where. Paid for express shipping, 2 weeks later only just landed in Australia

I was looking for a pillow to hopefully cure my neck ache and help me sleep and came across this website and read the information and decided to use it with ease and navigated to what I wanted to be able to purchase two pillows.

The shipping has taken quite a while to happen, and I have been bombarded with emails offering all sorts of things. I still don't know when my item will arrive, and this survey is another example of the numerous emails this company sends.

Super easy to use website and checkout process

Have not received my pillow yet but I am impressed with the customer service constantly keeping me informed about my order and expected delivery

The ordering experience was very easy and straightforward, I love that my order email and text arrived immediately with my order number. I can’t wait to try my mattress topper!

Easy to navigate webpage with volumes of information and wonderful pictures. Solid reviews, too.

I looked up the 5 best sleep toppers and yours was number one. I was all set to buy the Demao topper. Not only was yours rated better the price was better on the cloudsleeper

Still waiting to try your product.If it's as great as it look's

The pillow I purchased is exactly what I was looking for. I am especially pleased that it seems to be wholly made of cotton, which I appreciate. I am trying to get away from synthetic materials so this was really gratifying. The ordering process was really simple and even though the pillow was already on sale, the company also honored a discount code I received. That was a really nice surprise. I am excited to receive the pillow and start to use it for reading and relaxing comfortably in bed. I'll be sure to update my review in order to speak to the quality of the product as soon as I feel comfortable doing so.

The pillows specs were very well explained in the description. I am excited to no longer wake up with a muscle strain in my neck.

Avoid at all costs.
I ordered a pillow after finding a discount code that appeared to apply at checkout. The discounted price was shown before payment, so I proceeded to pay via PayPal. However, after completing the payment, I realised the discount had not actually been applied and I had been charged the full price.

When I contacted the company and provided a screenshot, they told me the code was only valid for existing customers. My concern is that this was not made sufficiently clear before payment, and I would only have made the purchase at the discounted price.

Rather than offering any goodwill or resolving the issue, I was told I should have checked before completing the payment. When I asked to cancel the order and receive a refund, I was informed I would have to wait for the pillow to arrive and then return it at my own expense by recorded delivery to Wuxi City, China. That means I would be out of pocket through no fault of my own.

I also looked at the company's social media pages and noticed comments appear to be hidden or disabled, which did not give me confidence in their transparency or customer service.

Based on my experience, I would not use this company again. I'm now just waiting to see whether the pillow even arrives.

Easy to make, and the review process that I used clearly showed that you had the number one choice.

DON'T USE THIS COMPANY - they are scammers! Ordered a pillow from here in the UK, with the guarantee that I could return it within 90 days for a full refund. LIES!! The pillow was very uncomfortable and made my neck pain worse. Upon trying to return it to the address they gave (in China): 1. the customer has to source and pay return shipping costs and 2. the address they gave does not exist on Google Maps! Save your money!

Communication has been consistently great. Can't wait to finally get mine.

Thank you for offering discount codes. That encouraged me to buy your product!