After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order. Just waiting to receive my order. Did receive a prompt email about a potential delay in receiving my order. So we will see how it goes once the order is received.
The shipping has taken quite a while to happen, and I have been bombarded with emails offering all sorts of things. I still don't know when my item will arrive, and this survey is another example of t... See more
When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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The Pillow Home never delivered
The Pillow Home never delivered the merchandise, and after the first two support responses from them (may be AI bot responses) they stopped responding. I have had to dispute the charge with my credit card company.
According to Reddit and google, this company is a Chinese scam company.
July 15, 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
Website is easy to navigate
Website is easy to navigate. Plenty of options and reasonable prices.
July 8, 2026
Unprompted review
Easy shopping
The website is easy to navigate, the product I wanted was easy to find, and checkout was easy.
July 10, 2026
Unprompted review
The ordering process was very easy
The ordering process was very easy. The after order communication was also very good. I have not received the order yet so I will follow up with a review at a later date.
July 11, 2026
Unprompted review
Still waiting for a refund and still…
Still waiting for a refund and still keep being offered alternatives. Waste of money!
July 15, 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
ease of ordering......read the customer…
ease of ordering......read the customer reviews to help me make a decision on this purchase.
July 15, 2026
Unprompted review
Quality & Shopping Experience
The website is incredibly easy to navigate, with plenty of helpful information, detailed product explanations, and genuine customer reviews available to support decision-making. The quality of the products themselves is outstanding, and I really appreciate that they have been thoughtfully designed and created by a chiropractor, with care and expertise evident throughout the range.
July 15, 2026
Unprompted review
Easy ordering process and constant…
Easy ordering process and constant updates
July 15, 2026
Unprompted review
Good Communication
Easy to order and good communication on product delivery.
July 10, 2026
Unprompted review
Easy to order and very informative site.
Easy to order and very informative site.
July 13, 2026
Unprompted review
0 stars if able
0 stars if able. Complete scam. Do not bacj product. They even deleted my negative feedback on their site multiple times to not mess up their rating . Dont buy.
July 13, 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
Great information and reviews
Great information and reviews. I’m excited to see if I see the results all the reviews claim.
July 14, 2026
Unprompted review
I haven’t received the pillow yet but…
I haven’t received the pillow yet but ordering was easy. It is the only pillow I found that looks like it will provide what I need. I have severe stenosis in my neck and spine and the design of the pillow should provide the support and arm positioning that I need. (Which will stop me from putting my arms under my head) In addition, I won’t feel like my face is sunk into a hole.
Will update with experience after I receive the pillow.
July 14, 2026
Unprompted review
The information was helpful and an easy…
The information was helpful and an easy on line purchase
July 14, 2026
Unprompted review
The ease of purchase
The ease of purchase and the fast response. All the reviews were great.
July 14, 2026
Unprompted review
Great website with product information.
July 14, 2025
Unprompted review
THIS IS A COMPANY THAT IS A SCAM!!!
THIS IS A COMPANY THAT IS A SCAM!!!!
All I get is AI REPLIES. I still have yet to receive. I'm filing a complaint to BBB and a fraud claim with my bank. I have the Emails to prove it.
July 7, 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
So easy to find information and make an…
So easy to find information and make an informed decision to proceed with the purchase. I liked the multiple reviews and feedback from customers.
July 14, 2026
Unprompted review
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