The Pillow Home Reviews 

4,517
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 4,036 reviews, reviewers had a great experience with this company. Customers consistently found the website easy to navigate and well-laid out, simplifying product information searches and informed decisions. The ordering process was frequently described as quick, smooth, and problem-free, with many appreciating its efficiency. Many also expressed satisfaction with product choices, noting items met expectations for quality and comfort. However, some customers noted significant delivery issues, experiencing long shipping times, unexpected delays, or non-receipt of items. A few also felt products did not live up to descriptions, finding them uncomfortable or ineffective. Some reviewers mentioned a lack of communication or unresponsiveness from customer support.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing initial excitement and hope for relief... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process to be smooth,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of navigation... See more

Website

Users describe positive interactions with the website, frequently highlighting its ease of navigation and the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting ridiculously long shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more

Rated 4 out of 5 stars

So far, it's been an ordinary, no issue order by mail. Once the product is received, depending on how long it takes, will be the real test of the entire experience.

Rated 4 out of 5 stars

Good follow up. Glitch in ordering process removed one star. This comment is about ordering process only as we haven’t seen the product yet.

Rated 4 out of 5 stars

My wife and me have been looking for a mattress topper for a while and when I saw one that had a cooling function as well, I decided to purchase one.



Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(4,517)

4,145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam!! Cheap China company & fake bot reviews

Just a little update on the massive scam that I went through with this company. They replied to my last review here on trust pilot saying they take the matter “very seriously” asking me to email them to fix it 😂 guys they are such a scam you have no idea the spiral they made me go through with endless back and forth emails saying “their team was reviewing the photos I sent them” and then proceeded to reply that “it’s normal for foam to lose shape after being packed”, to which I replied, “if you had looked at the pictures I sent you you’d see the pillow is not made of foam.” This just proves they’re just playing; they win be exhaustion”😂 unreal. But thank you PayPal! They gave my money back in full (I guess they looked at the pictures?), im so happy! One less scam in the world.
P.s pls don’t reply with your bots to my review saying you want me to email you again. It’s enough. Turn the bots off for a moment and just stop scamming people.

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

these people are scammers !

these people are scammers !

pillow was way delayed and when i asked to return it as we could no longer use they indicated that i would have to ship to china at my own cost.

Do NOT use these people.

July 23, 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 5 out of 5 stars

Is this pillow worth it

I did a lot of research before I chose this pillow and it always scored 9.7 so I thought why not try it. Website was easy to navigate and response so far has been great.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Searching for back and neck support

The website and the reviews seem solid and makes you believe this is a great purchase. I like the fact that there’s a money back guarantee so I feel like this product will be worth it. There is constant communication regarding your product making its way to you. I’m looking forward to trying this reading/relaxing pillow.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good online shopping experience

The website was easy to navigate and the prices affordable. When it came to purchasing it was very straightforward. I’m looking forward to receiving my mattress topper. Hopefully it’s as good as advertised.

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

Dont buy.....

Dont buy......
Just another 3rd party seller from China that has zero customer service. Paid for express delivery and still waiting over a week later for my pillows. They have refused to refund delivery costs which I feel isnt a bad request and have said because the pillow has gone viral its why its taken so long. Absolutely pathetic reason and its down to them to keep up to date with stocks. Would never use again.

July 16, 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

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