When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far, it's been an ordinary, no issue order by mail. Once the product is received, depending on how long it takes, will be the real test of the entire experience.
Good follow up. Glitch in ordering process removed one star. This comment is about ordering process only as we haven’t seen the product yet.
My wife and me have been looking for a mattress topper for a while and when I saw one that had a cooling function as well, I decided to purchase one.
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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WOW They were very professional and helpful.
They were very professional and helpful.
July 22, 2026
Unprompted review
The perfect pillow
We appreciate your attention to detail, ease of ordering and great customer service! We can’t wait for our pillows to arrive. Thanks for everything!
July 10, 2026
Unprompted review
Best and easiest site to shop for a specific pillow!
The ease of shopping on your site made searching for the perfect pillow product for me. I also liked that after I made the purchase, I was almost immediately a confirmation text and email. As well, I appreciate that you sent me a targeted text with a discount code for a future order.
July 22, 2026
Unprompted review
Easier Done than Said!
The viewing of the product, its ordering and the payment were easy. The comment section demonstrating customer satisfaction eased my mind as a first time buyer.
All-in-all the process was an easy one.
July 22, 2026
Unprompted review
Service excellent on line orders very…
Service excellent on line orders very easy to do waiting for my pillow to arrive it’s in the post so looking forward to trying it out
July 22, 2026
Unprompted review
Easy to order and looking forward to…
Easy to order and looking forward to getting my pillow!
July 22, 2026
Unprompted review
Best investment I made in a long time 👍🏻
July 22, 2026
Unprompted review
Quick & easy process
Quick & easy process. Took no more than 2 mins to find what I wanted. Seen these pillow get great reviews, so I had to try them out. Can’t wait to sleep great!
July 10, 2026
Unprompted review
Easy order
Easy order, super fast shipment turnaround, looking forward to the armchair pillows
July 22, 2026
Unprompted review
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES
This is my third review of The Pillow Home. I have never received the pillow because it was returned to them twice before it reached me for unknown reasons. Finally after 3 months and 36 emails, I received an email saying they will process a refund and that I will receive another email confirming that this has happened. I’m still waiting and expect I will be in 3 months time!
Whatever you do, do not buy from this company.
July 22, 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
No nonsense approach plus the money…
No nonsense approach plus the money back guarantee is fab!
July 22, 2026
Unprompted review
Excellent customer service
I ordered a matress topper during a sale and knew that it might take some time to be shipped, the customer support team have been really excellent with updates and the topper is on the way faster than expected
July 22, 2026
Unprompted review
Great Customer Service
I have yet to receive my order, but customer service has been great at reaching out before I had to say anything about the shipping time extending. I look forward to receiving my mattress topper!
July 20, 2026
Unprompted review
So far so good.
July 21, 2026
Unprompted review
Ordering process simple…shipping delay.
No problems with the order except for a shipping delay. A coupon was offered as a result of the delay, but it expires quickly, which doesn’t give an opportunity to see how the product is first
July 21, 2026
Unprompted review
Easy to see the guarantee and easy to…
Easy to see the guarantee and easy to complete payment. Hopefully will help with my pain points! Looking forward to trying it out!
July 21, 2026
Unprompted review
The Pillow Home is a SCAM
UPDATE July 25, 2026: The Pillow Home's physical location is currently unknown, as it has been reported that the address listed on their website is not accurate and they have not provided a valid operational address. The Pillow Home appears to be a Chinese Company manufacturing and shipping from China with a return address in Wuxi City, Jiangsu Province, Returning their "poor quality" products will cost you more than the product is worth. My case a $100 purchase will cost me $75.00 shipping by USPS. Please be aware before purchasing from this Company their return policy is misleading.
The Pillow Home is a SCAM. Their return policy requires the customer at their own expense to send the product to a location in China with tracking required. The cost of returning the $100.00 pillow exceeds $75.00. Returning the product does not make financial sense. The return policy does not state these costs. This is a Total Scam. Do not purchase from the Pillow Home.
July 9, 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
Was easy to follow
July 6, 2026
Unprompted review
Excellent service
Everything went through without a hitch! I expect to do more business in the near future.
July 20, 2026
Unprompted review
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