It was my first time arranging for Lapel Badges to be created for our organisation, and I was very thankful for all the support, guidance and patience given to me. We were very impressed by their qu... See more
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Pins were great however $15 shipping for two tiny pins is absolutely outrageous. Both could have fit into a regular or padded envelope for just a few dollars or even a small Auspost satchel for under... See more
Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel p... See more
Company replied
Key rings arrived today and they look amazing!!! Thank you so much team at The Pin Factory. We are really pleased. Can’t wait to show the principal at the school. He’ll be thrilled. From your assi... See more
Company replied
Company details
Information provided by various external sources
Australia’s #1 Producer of Custom Made Metal Promotional Products. We Specialise in Lapel Pins, Medals, Keyrings, Cufflinks And More. All Products Completely Custom Made To Order And Come With Our Satisfaction Guarantee! 02 6555 5030.
Price Beat Guarantee
Find a lower price on an identical item within Australia and we'll beat it!
Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?
Contact info
13 Dee Crescent, 2428, Tuncurry, Australia
- 02 9054 8990
- info@thepinfactory.com.au
- thepinfactory.com.au
4.6
Excellent
555 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Our experience
Pam was great to deal with. She was extremely helpful with getting it to production. The product was amazing. The delay in getting the product was our only concern and the communication when Pam was away was poor.
October 2, 2024
We were really pleased with the creativity and responsiveness of the team.
We were really pleased with the creativity and responsiveness of the team. The final product was perfect and to our satisfaction.
October 1, 2024
Shocking
Shocking - they lost my pins and have now completely ghosted me and never responded
September 30, 2024
Amazing quality and fast delivery
Amazing quality and fast delivery. Very patient with design changes too. Thank you.
September 23, 2024
Quick, easy, reliable
Easy to use website, quick response service. Excellent, faultless products supplied. Have used The Pin Factory a few times now and they never disappoint.
September 24, 2024
Very happy with the HERbaseball logo…
Very happy with the HERbaseball logo patch. It looks amazing on our caps and is very eye catching.
September 23, 2024
Key rings were just what we wanted and…
Key rings were just what we wanted and they were delivered on time.
September 19, 2024
Easy communications, excellent product
Easy communications, careful consideration to my specifications and an excellent product. I'm delighted.
September 22, 2024
Very well made
Very well made, really happy with my ordered Pins. Would have been nice to have options for less quantity orders, even if they were a little more expensive per badge.
Overall very good product.
September 19, 2024
Good customer service and pins were of…
Good customer service and pins were of good quality.
September 12, 2024
Happy
Happy
Communication was good.
Turnover of proof and product was swift.
When we had an issue with one of the badges, they sent a replacement for free
September 11, 2024
Very easy company to deal with
Easy to organise, easy and quick delivery, exactly what I wanted
September 12, 2024
Top quality badges
It was a great experience from the ordering process to the receipt of the product, The badges were top quality and perfect for what we wanted
September 11, 2024
Reply from The Pin Factory
Hi Wayne! We're grateful for your feedback and delighted that the badges met your expectations. Your support means a lot to us, and we look forward to assisting you again!
The process was so easy
The process was so easy!
From design to delivery the process was seamless, the team were helpful and the pins worked out perfectly! Thank you!
September 9, 2024
Reply from The Pin Factory
We appreciate your kind words! We're thrilled to hear that you found the process easy and seamless, from design to delivery. It’s wonderful to know that our team was able to assist you effectively and that the pins turned out perfectly. We look forward to serving you again in the future!
Challenge Coin manufacture and delivery
Everything was great, fast efficient and value for money.
September 3, 2024
Reply from The Pin Factory
Thank you for your feedback! We're thrilled to know you were satisfied with the speed, efficiency, and value of our challenge coin. We look forward to serving you again!
The product I received was very poor
The product I received was very poor. I have attempted numerous times to contact you and am yet to receive any updates.
September 5, 2024
Awesome experience
Working with The Pin Factory was effortless. Commencing from initial contact regarding quotes to receiving the final product.
There was timely and competent communication throughout the process ensuring design reflected what was desired and changes were made promptly and effectively.
The timeframe for manufacture and postage was accurate with reassurance the product would arrive in time to enable distribution prior to date of launch.
Thank you for making our Pins!!
August 30, 2024
Reply from The Pin Factory
Thank you for your wonderful feedback! We're thrilled to hear that your experience was smooth from start to finish. It’s great to know that our communication met your expectations and that we could make the necessary adjustments to your design. We're also pleased that we delivered on time for your launch. Your support means a lot to us, and we look forward to creating more pins for you in the future!
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