Theplayretrogames Reviews 49

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were let down by their experience overall. Many customers reported issues with their orders, stating that products were never received despite payments being taken. People frequently mentioned that tracking numbers provided were fake or did not work, leading to frustration and uncertainty about their purchases. Reviewers also found it impossible to contact the company, as emails went unanswered and the website often became inaccessible. The payment process was also a concern for many, with consumers having to dispute charges through their banks or PayPal due to unfulfilled orders. Several people expressed regret about ordering from social media advertisements, feeling that the service or product was not as advertised.

What people talk about most

Order

Users describe negative interactions with order, with many reporting that items ordered in November never... See more

Product

Clients share negative opinions on product, with many reporting that they never received the items they... See more

Website

Reviewers mention negative feedback about the website, with many reporting that tracking links either do not... See more

Customer communications

People report negative experiences with contact, with many reviewers stating that their emails go unanswered... See more

Payment

Consumers find payment to be a negative experience, with many reporting issues with orders not being received... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Just when I thought I’d found an amazing pressie for my hubby, I get stung by a scam. Got suckered into buying thee products through their Instagram advert, only to find (once I received the confirma... See more

Rated 1 out of 5 stars

SCAM! Ordered 11/28, received tracking links and order confirmation that my browser warns against opening. It says they are impersonating and trying to steal my info. I’ve reached out to their provide... See more

Rated 1 out of 5 stars

Absolute scam!! Ordered on 29th November after seeing a advert on Facebook. I was given a tracking number which never worked. After trying to contact them via email I found these reviews and now I rea... See more

Rated 1 out of 5 stars

SCAM!!! Avoid at all costs, what a vile company! I ordered on 18th nov, tracking no didn’t work! After not recieveing my order after 2 weeks I sent an email, I got a reply then they stopped answe... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

49 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

Scam - Avoid this company!!!

Placed an order 4 weeks ago and haven’t received it. I had two responses to my emails, but now they have stopped responding. Clearly I’ve been scammed, please avoid this company at all costs they are just trying to steal your money!

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM…

Im giving 1 star because you can't give -10! Ordered had confirmation email 2 days later and now 4 weeks later still nothing delivered, all website/links tracking not working, emails bounce back.

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Looks like I’m having the same problem as the previous 4 comments. Ordered on the 29th November. Received a confirmation email and order number. When I have come to track the parcel the link doesn’t work. When I have tried to look up the website, it no longer exists. I’ll be requesting a refund through the bank!

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

A scam

A scam, goods paid for , email received and the tracking doesn’t work etc etc blah blah normal scammer scum rubbish

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

I am having the exact same problems as…

I am having the exact same problems as the others who have left a review!! What can we do about this if anything? I ordered on the 24th of November... Received email saying shipped and tracking number... Tried to track but USPS had no tracking info. I emailed them... They wanted more info which I gave... Like order number and date of purchase but haven't received a reply back and now the website doesn't work at all!!!!

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

ITS A SCAM, DON'T WASTE YOUR MONEY OR YOUR TIME

My experience began on the 4th Nov when I purchased a retro games projector, I received an email on the 6th with my order and tracking numbers and that was it. No projector arrived. I sent an email to them asking about the delay and got a response back asking for more details about the order which I sent them. I gave it another week and sent them an email on the 4th Dec asking for a refund and the email got bounced. The website has also gone. It's a scam people, they are just unscrupulous thieves.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Tracking doesn't work

Tracking number that the company provided doesn't work, I tried contact the company but no reply back. When I check tracking on their website, it stated order not found which raised suspect that it may be a scam.

December 2, 2025
Unprompted review

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