Thepoolcleaners Reviews 217

Never recieved item, still waiting for my refund, I do not recommend at all. Disappointing service.

Ordered an item on the ONBUY site for chemicals for our pool - one we use regularly which suits our use. They use Thepoolcleaners to satisfy this order. When the item arrived, it wasn't the same item as advertised - a totally different brand with different ratios of useage . Complained to the pool cleaners who eventually agreed for us to return the item. They sent a prepaid EVRI label for the item to be returned to a EVRI drop off point. On attending my local EVRI point, I was informed that they do not accept any liquids over 200ml, and that it would have to be collected from my home. I had no way of arranging this with EVRI. I contacted the seller to make these arrangements. Still No reply!!!! Now stuck with a product I don't want to use and out of pocket. Will have to initiate a paypal resolution.
I notice that many other buyers are having similar experiences with this company. Don't fall into their trap . Avoid .

They took my money, never sent the order out, contact number goes to Vodafone voicemail
.. I want my order or my money back asap it's been over 10 days

I’m disappointed with The Pool Cleaners’ approach to customer service. They list products on their website that aren’t actually in stock, and instead of informing the customer, they simply send a different item without prior notice.

When I raised this with them, I was told there’s a note on the product page saying they may substitute with an alternative. But that’s not good enough. If I take the time to choose a specific brand of Bromine tablets, I expect to receive that brand—not a random alternative from one of four other manufacturers.

What’s the point of offering product selection if the choice isn’t respected?

Good service

Easy ordering quick delivery very good prices

All as described and a quick delivery will use again

Ordered Bluewater Chlorine tablets, received Deep Blue - From reading these reviews I'm not the first to complain about them sending out inferior products so avoid

Do not use this company.

I ordered a new filer. Arrived damaged. They suggested a discount but I don’t want a discount. I simply want what I ordered.

They are incredibly difficult to deal with. Phone number on their website doesn’t work.

Avoid at all costs!

If I could give none I would.Aviod this company as the advertising is all a con,they show pictures of Bestway products but send different items,this happened when I ordered twice from 2 different companies.commication was nil and poor excuses for a different brand.Aviod,Avoid Avoid they should not be aloud to do this

Great service

Ordered chlorine granules. Paid extra for fast dissolving. Received a completely different brand, and tablets which I don’t use. The the test strips also are different from what I ordered

Ordered Clearwater multifunction chlorine 5kg tablets. Received a white tub with no markings on it.
I will never use again

Ordered Clear Water Chlorine and they sent me a cheaper brand with no refund of the difference. They said it tells you in the small print that they do this. BEWARE!!

Wrong products sent, have sent a message but no communication back. I’m owed some money for the price difference atleast!