The Preloved Company Reviews 

37
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

You find out how good a company are when things go wrong. I’ve left it a couple of months before writing this review just in case but we are very happy with our car. They are easy to deal with and no... See more

Rated 5 out of 5 stars

I love this company. Their great condition second hand clothes have kept my baby's wardrobe full at a fraction of the price of new - and it's enabled us to be more eco too as we've given each item mor... See more

Rated 5 out of 5 stars

Always a great experience ordering from the Preloved company. Recently bought a number of Xmas items for the kids in which everything was in great condition and represented brilliant value for money.... See more

Rated 3 out of 5 stars

Really happy with the clothes we received! However, I sent them an email and never received a reply.

Company details

  1. Clothing Store

Written by the company

We offer top branded preloved and new children's clothing, newborn to 16 Years and Women's clothing Sizes 6-18. We post all over the UK and Europe and offer free local collection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

37 reviews

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No recent history of asking for reviews

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4.6

All reviews

(37)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars all the way

You find out how good a company are when things go wrong. I’ve left it a couple of months before writing this review just in case but we are very happy with our car. They are easy to deal with and no hard sell. The first car we bought went wrong (sometimes cars do). After it was fixed it went wrong again. They delivered a courtesy car and worked with us to ensure we were not left high and dry. We changed the car and again an easy transaction. This car has been everything we wanted it to be. This is not your usual car sales place. A refreshing and genuine approach. Would highly recommend and will use again in the future. (Would like our bits back from the boot of the first car though please!) Thank you for your help.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great Idea!

I love buying pre-loved clothes, it’s such a great idea! I recently bought 2 Christmas outfits for less than 1 would cost at a well-known high-street shop. Have also sold some items to this company & love that they will go to a new home.

November 2, 2023
Rated 5 out of 5 stars

Always a great experience ordering from…

Always a great experience ordering from the Preloved company. Recently bought a number of Xmas items for the kids in which everything was in great condition and represented brilliant value for money. Lucky enough to live locally and collection is free and ready quickly after ordering. Will keep coming back :-)

October 26, 2023
Rated 5 out of 5 stars

I love this company

I love this company. Their great condition second hand clothes have kept my baby's wardrobe full at a fraction of the price of new - and it's enabled us to be more eco too as we've given each item more wear than they might otherwise have had. Good customer service too and convenient post or collection options.

August 24, 2023
Rated 1 out of 5 stars

Item ordered 11 days ago

Item ordered 11 days ago, still not arrived. Plus postage cost more than the.item,

July 2, 2023
The Preloved Company logo

Reply from The Preloved Company

This has been looked into and parcel deemed lost in transit. Full refund given. This is very rare and we are very sorry this happened. I hope maybe you could adjust your review based on the customer service received once the query was raised.

Rated 5 out of 5 stars

The best!

Beautiful clothes in excellent condition and super fast delivery! Everything about this company is fab!

June 18, 2023

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