Lovely quality tartan fit and flare dress. Customer service responded quickly when I got in touch to ask about the pre-order status. They were also helpful in advance of ordering when I was unsure of... See more
Company replied
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Review summary
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What people talk about most
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The dresses are beautiful, the quality is exzellent and the shipping is fast. I love this brand so much and know, when I order a new dress, that the quality is always the same like last one and... See more
Company replied
I ordered the KENNEDY ROLL COLLAR PENCIL DRESS size 8 in Bordeaux for my big birthday to Florence . I was thrilled with the quality , fit and beautiful colour of the dress and felt a million dolla... See more
Company replied
I cannot thank Jo enough for all the help and support I received to ensure I received the dress in time. The dress is beautifully cut, the material is great quality and feels fabulous to wear. I hig... See more
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Company details
Written by the company
The Pretty Dress Company designs & makes beautiful timeless heritage designs, since 2008. Creating high quality, elegant dresses & clothing for the contemporary woman. Inspired by silhouettes and glamour of the Golden Era. The Pretty Dress Company strives to produce garments that our customers can treasure and feel amazing whilst wearing.
Contact info
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
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Reply from The Pretty Dress Company
Dear Iona,
Thank you for your 4* review! We’re so happy to hear that your dress arrived quickly and that you’re pleased with its quality and lining. We take pride in offering well-crafted pieces, and it’s wonderful to know you’re happy with your purchase.
Enjoy wearing your new dress!
Kindest Regards
The Pretty Dress Company
Lovely dress
Lovely colour dress and well made, fully lined.beautifully packaged with offer for alterations if needed.
I am already looking on the web site for my next dress
Thank you
March 18, 2025
Reply from The Pretty Dress Company
Dear Nicola,
Thank you so much for your kind words! We're thrilled to hear that you loved the dress, the colour, and the packaging. It's always wonderful to know that our customers are happy with the quality and care that goes into every piece.
We're excited that you're already browsing for your next dress!
Kindest Regards
The Pretty Dress Company
Great service.
The service was really quick and painless: once the returned dress was with you, the replacement came very quickly. Many thanks!
March 18, 2025
Reply from The Pretty Dress Company
Dear Theo,
Thank you for your 5* review! We’re delighted to hear that the exchange process was seamless and quick for you.
Enjoy wearing your new dress!
Kindest Regards
The Pretty Dress Company
Excellent service
March 18, 2025
Reply from The Pretty Dress Company
Dear Marion,
Thank you for your 5* review! We’re so glad to hear that you’re happy with our service.
We hope you enjoy wearing your new dress!
Kindest Regards
The Pretty Dress Company
Really lovely dress
Really lovely dress. Fits perfectly and I feel fab in it. I love the colour- Emerald Kennedy dress. - And it was in the sale- Hurrah! It arrived promptly too.
March 18, 2025
Reply from The Pretty Dress Company
Dear Alison,
Thank you for your fantastic 5* review! We're so happy to hear that the Kennedy dress fits perfectly and makes you feel fabulous.
It’s always a bonus when you find a great deal!
Kindest Regards
The Pretty Dress Company
Superb dresses
Your dresses fit really well and are fabulous. I always get compliments when I wear them. I shall continue to buy from you in the future.
March 17, 2025
Reply from The Pretty Dress Company
Dear Jeanette,
Thank you for your amazing 5* review! We’re thrilled to hear that the dresses fit well and that you receive so many compliments.
We can't wait to welcome you back for your next purchase!"
Kindest Regards
The Pretty Dress Company
Truly as good as it looks
Only found about this company whilst searching online for a black dress. Had never heard of it before and I was sceptical initially. Found website easy to use, true descriptions of the dresses and prompt delivery. Dress was lovely. Would definitely use again and would wholeheartedly recommend.
March 17, 2025
Reply from The Pretty Dress Company
Dear Andrea,
Thank you for your wonderful 5* review! We're so happy to hear you loved the dress and that everything met your expectations.
We truly appreciate your recommendation and look forward to having you shop with us again!
Kindest Regards
The Pretty Dress Company
Fabulous Hepburn dress so delighted
Fabulous dress so delighted. Measurements on website bang on, was worried wouldn’t be as didn’t end up ordering my usual size but it was perfect. Sized up in Hepburn dress. Great service and presented so nicely with customer notes. Great experience
March 17, 2025
Reply from The Pretty Dress Company
Dear Carlise,
Thank you for your wonderful 5* review! We’re so happy to hear that the Hepburn dress fit perfectly and that our sizing was spot on for you.
It’s great to know that you had such a positive experience with both the service and presentation.
Kindest Regards
The Pretty Dress Company
Great company and beautiful dress
March 10, 2025
Reply from The Pretty Dress Company
Dear Rebecca,
Thank you so much for your 5* review! We’re thrilled to hear that you loved the dress and had a great experience with us.
We hope you enjoy wearing your new dress!
Kindest Regards
The Pretty Dress Company
They made it right!
My order arrived incomplete and they bend up backwards to make it right, removing shipping costs and custom fees. I love their dresses so much and the care they show to their customers. I will continue to order from them for years to come.
March 18, 2025
Reply from The Pretty Dress Company
Dear Nina,
Thank you so much for your wonderful 5* review! We're so glad we could resolve the issue and ensure you had a positive experience. Your loyalty means the world to us, and we’re thrilled to hear that you love our dresses and the care we put into our service.
Enjoy wearing your new dress!
Kindest Regards
The Pretty Dress Company
Beautiful, stylish, well made dress
I wanted a dress for my husbands funeral, style and quality were very important as my husband was a young 55yr old whom loved well made clothing. The style, fit and feel of the dress was absolutely perfect, exactly what I'd hoped for. Although it was an immensely sad day, I felt I'd done him proud by wearing this beautiful dress
March 7, 2025
Reply from The Pretty Dress Company
Dear Gaynor,
Thank you for sharing such a heartfelt review. We’re honoured that you chose one of our dresses for such a meaningful occasion. We're so glad to hear that the style, fit, and quality were just what you hoped for. We truly believe clothing can hold significant sentimental value, and we're deeply touched that our dress helped you feel proud and connected on such a difficult day.
Our thoughts are with you, and we sincerely appreciate your kind words.
Kindest Regards
The Pretty Dress Company
What an amazing company
What an amazing company. Ordered 2 dresses both beautifully made, heavy, quality material. Wearing one for my wedding- and they both had pockets! Great customer service as well
March 14, 2025
Reply from The Pretty Dress Company
Dear Paula,
Thank you so much for your lovely 5* review! We’re beyond excited to hear that you’re happy with your dresses and that one of them will be worn for your wedding—how wonderful! We’re also thrilled you loved the quality, material, and the pockets!
Wishing you all the best on your special day, and we’re so grateful for your kind words about our customer service.
Congratulations on your upcoming wedding!
Kindest Regards
The Pretty Dress Company
Red carpet ready
Great dress, well made, and just what I needed for a red carpet style occasion.
March 4, 2025
Reply from The Pretty Dress Company
Dear Catherine,
Thank you for your wonderful 5* review! We’re so glad to hear that the dress was perfect for your red carpet-style occasion. It’s great to know that you’re happy with the quality and fit.
We hope you felt amazing wearing it!
Kindest Regards
The Pretty Dress Company
One in (almost) every color...
Took me a few years to finally give The Pretty Dress company a try, as I was worried about returns from the US to UK, but I've never needed to return a dress, and I now have a closet full of them! 11 dresses in all the colors - and I'm not stopping anytime soon! Love the fit, the fabric, and the quality (fully-lined with pockets)! One of the best clothing companies to which I give my business.
March 13, 2025
Reply from The Pretty Dress Company
Dear Amanda,
Thank you so much for your amazing feedback! We're absolutely thrilled to hear that you've found so many dresses you love and that the fit, fabric, and quality have kept you coming back for more.
We’re also glad to know that the international shipping has worked out for you! Having 11 dresses in your closet is incredible, and we’re honoured to be a part of your wardrobe.
We truly appreciate your continued support, and we can’t wait to see which new styles you choose next!
Kindest Regards
The Pretty Dress Company
Stylish customer service
Excellent customer service. Clear communication and delivery arrived on time. Packaging is wonderful and adds to the overall exceptional experience.
Such high level of design and creative work in the U.K. is to be celebrated and hope will receive even more recognition in the future.
Offer of advice for customers - if you are a comfortable size 12 I would recommend the L option for the Petticoat.
I also need to seek advice from The Pretty Dress Company please. The Petticoat is an abundance of magnificent material however it is slightly 'crispy'. In the advertisements for Vintage Fashion which includes items from The Pretty Dress Company the Petticoat appears to be soft and fluffy ;) I do not have tailoring experience as you can gather by the descriptive words. Are there any handy hints how to soften the feel and shape of the material?
Thank you
February 18, 2025
Reply from The Pretty Dress Company
Dear Mary,
Thank you so much for your fantastic feedback! We're thrilled to hear you had such a positive experience with our customer service, communication, and packaging. We also truly appreciate your kind words about the design and craftsmanship of our dresses, especially being made in the U.K.!
Regarding the Petticoat, we're glad you found the material luxurious, and we understand your concern about its texture. To soften it up, a gentle wash (following the care instructions) and light steam ironing can often help reduce the crispiness and enhance its fluffy feel.
Thank you again for your thoughtful review, and we hope you continue to enjoy your Pretty Dress Company experience!
Kindest Regards
The Pretty Dress Company
Me? Audrey Hepburn?
I was looking for a classic, stylish dress and yours was the best. It was delivered very quickly and was perfect
March 12, 2025
Reply from The Pretty Dress Company
Dear Jane,
Thank you for such a wonderful 5* review! We're so happy to hear that you found the perfect classic, stylish dress with us. It’s great to know that the delivery was prompt and the dress met your expectations.
You absolutely deserve to feel like Audrey Hepburn! We hope you enjoy wearing it.
Kindest Regards
The Pretty Dress Company
Lovely dress as described
This was the first time I have bought a dress from the Pretty Dress Company. A very good experience, my dress arrived in good time. It was very nicely packaged and the dress was lovely. Unfortunately the dress did not suit me as it is very fitted and that was fine for the size in general, just I have quite a large chest and I felt a bit self conscious. I had to return the dress.
March 4, 2025
Reply from The Pretty Dress Company
Dear Dorothy,
Thank you for your kind words in this 5* review and for giving us a try! We're so glad to hear that your shopping experience was a positive one and that you loved the dress and the packaging. We're sorry to hear that the fit wasn't quite right for you, but we completely understand.
We hope you find something that makes you feel amazing, and we look forward to welcoming you back soon!
Kindest Regards
The Pretty Dress Company
Poor service and sizing way out in
Order was slow to arrive, fit on both dresses was poor and still awaiting refund to my bank account despite returning next day after delivery. Wouldn’t recommend
March 4, 2025
Reply from The Pretty Dress Company
Dear Jane,
We’re truly sorry to hear about your experience. Having looked into this, it appears that Royal Mail took over a week to deliver the parcel which is disappointing.
Your refund was processed 19th March and an email would have been sent to advise you of this.
We truly value your feedback and hope to have the chance to improve your experience with us.
Kindest Regards
The Pretty Dress Company
Very flattering dress…
I love the shape of the dress.Its very flattering for my figure shape. I like the fabric and design/ colours.
I love the fact that it is designed and made in the U.K
The dress is perfect for my sons wedding and also it’s a dress that I can easily wear at any time in the summer.
March 4, 2025
Reply from The Pretty Dress Company
Dear Chris,
Thank you so much for your lovely 5* review! We're thrilled to hear that the dress is flattering and perfect for your son's wedding. It’s great to know that you also appreciate the fabric, design, and the fact that it's made in the UK.
We hope you enjoy wearing it for many summers to come! Thank you for choosing us for such a special occasion!
Kindest Regards
The Pretty Dress Company
Ordering was straightforward
Ordering was straightforward
Great Company easy to deal with,. I will shop bc again
Thank you
March 10, 2025
Reply from The Pretty Dress Company
Dear Mary,
Thank you for your kind words in this 5* review! We're so glad to hear that your experience was easy and straightforward. It's wonderful to know that you found us easy to deal with, and we can't wait to welcome you back for your next shopping experience!
Kindest Regards
The Pretty Dress Company
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