Absolutely love this company - their marmalades are delish! My first time ordering for delivery as usually I’ll stock up whilst down in Ilfracombe for my summer holidays - however, having tasted their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of marmalade easy ordering and after despatch quick delivery. Jars are well packed to avoid any breakages. It might be more expensive than shop bought but in my opinion it's worth savi... See more
Company replied
I ordered four different marmalades for a Christmas present for my husband. Ordering was easy and the site was very clear about delivery times. Delivery time was as expected and the marmalades came b... See more
This is the BEST marmalade in the world! Wonderful company and fantastic customer service. The products are exceptional and great value. The shop in Ilfracombe is awesome too. Pop in if you get the ch... See more
Company replied
Company details
Written by the company
All our marmalades are 100% handmade from fresh fruit, simmered until the peel is soft before boiling to a set with sugar. In our opinion, this is the only way to make a good marmalade. The sharpness and clarity of the fruit shines through. Our Award winning marmalades are made in North Devon in batches of 22 jars, and have the kick to wake you up in the morning. Why make it yourself?
Contact info
9 Belgrave Promenade, Wilder Road, EX34 9AS, Ilfracombe, United Kingdom
- 01271864833
- Info@thepropermarmaladecompany.co.uk
- thepropermarmaladecompany.co.uk
4.9
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Proper Marmalade Company Ltd
Thanks
🧡 Marmalade with Bergamot 🧡
Love the marmalade with Bergamot and buy it 10 jars at a time. Delivery is always fairly prompt, however this delivery contained one jar which was not sealed properly and you could ‘pop’ the button on the lid, which shows there’s is no vacuum.
April 29, 2025
Reply from The Proper Marmalade Company Ltd
Kate I'm really sorry, we never send out Jars that are not sealed, however, occasionally they pop in transit if they have not been handled with care. I have refunded you for one Jar.
Fantastic marmalade
Fantastic marmalade. Quickly delivered . Well packaged. I have been buying it for years and never found a better one.
April 24, 2025
Reply from The Proper Marmalade Company Ltd
Thanks
Flavour is all
The flavour of each marmalade bought just excels. I still have 1 unopened as have had a different flavour everyday. Will be buying on a regular basis
April 22, 2025
Strong distinct flavours
Strong distinct flavours, all delicious, was fed up buying insipid marmalade from other companies that tasted like flavoured sugar. These marmalades taste strongly of the fruit or other products they are made from. Best I’ve ever had and will be buying again, shame the postage is so expensive
April 8, 2025
Reply from The Proper Marmalade Company Ltd
Thanks
Easy to order and delivered by Royal…
Easy to order and delivered by Royal Mail on time
March 11, 2025
This marmalade is wonderful
This marmalade is wonderful. I've tried five different flavours and they really are excellent, far better than the premium marmalades in supermarkets and elsewhere. I shall buy some as gifts also.
March 11, 2025
Very straightforward process
Very straightforward process. Excellent choice and kept up to date with delivery. Highly recommend to all. ⭐️⭐️⭐️⭐️⭐️
March 4, 2025
Fantastic flavours we would not usually…
Fantastic flavours we would not usually even think of! Fennel and Lime is sensational!
February 18, 2025
Great advice when buying for a gift for…
Great advice when buying for a gift for a yoga retreat thanks Alex - we love the product too amazing x
February 7, 2025
Reply from The Proper Marmalade Company Ltd
Thanks
Had to give you 4 stars because of the marmalade jar lid problem. sorry
Delivery was fast, only problem I had was one of the marmalade jar lid had come off inside the packaging.
Marmalade tasted okay even though the lid wasn't on properly. Had to give you 4 stars because of the marmalade jar lid problem. sorry
February 4, 2025
Reply from The Proper Marmalade Company Ltd
I'm very sorry to hear that Gary. I wish you notified had notified me at the time so I could have refunded you.
This was a birthday gift for a friend
This was a birthday gift for a friend, she was absolutely delighted. Easy to order and quick delivery. Fabulous products.
January 7, 2025
Reply from The Proper Marmalade Company Ltd
Thanks
Best Marmalade Ever
Best marmalade ever - love the Blood Orange. Chunky, tangy, and very tasty. Always quick despatch, and a lovely company to deal with.
January 3, 2025
Reply from The Proper Marmalade Company Ltd
Thanks
What a delicious marmalade
What a delicious marmalade. The orange and cranberry has a lovely consistency and taste. An unusual combination for a marmalade but it works! Really recommend.
December 20, 2024
Unprompted review
Reply from The Proper Marmalade Company Ltd
Thanks
Fantastic!
Fantastic!
Tried two marmalades so far and both were absolutely delicious. Cant wait to get more! My favourite was Pink Marmalade.
December 20, 2024
Unprompted review
Reply from The Proper Marmalade Company Ltd
Thanks
Great and original marmalade
Great and original marmalade - from a small independent business. Visited the shop in Ilfracombe and when it came to Christmas.. I had to share with friends and family.
The order arrived quickly and well packaged. Going to be some good breakfasts in late December!
December 5, 2024
Reply from The Proper Marmalade Company Ltd
Thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.