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The Proper Marmalade Company Ltd Reviews 

296
•
TrustScore 5 out of 5

4.9

Food Producer
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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, customers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally delicious flavors and the wide selection of wonderful homemade marmalades available through the clear and easy website. People note that the online ordering process is very simple, and the ordered items consistently arrive beautifully wrapped and securely packed. Enthusiastic buyers highlight the outstanding service, pointing out that postal deliveries are very prompt and shipments arrive safely without any breakages. Some reviewers were not happy with minor aspects, mentioning occasional concerns regarding product consistency, recommended packaging improvements, or relatively high postage expenses.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the delicious taste and wide range of... See more

Quality

Consumers find quality to be exceptional, praising the delicious taste, natural ingredients, and lack of... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast postage, secure... See more

Order

Customers report appreciation for the ordering process, highlighting the easy website navigation and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting superb and excellent assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love this company - their marmalades are delish! My first time ordering for delivery as usually I’ll stock up whilst down in Ilfracombe for my summer holidays - however, having tasted their... See more

Company replied

Rated 5 out of 5 stars

Great selection of marmalade easy ordering and after despatch quick delivery. Jars are well packed to avoid any breakages. It might be more expensive than shop bought but in my opinion it's worth savi... See more

Company replied

Rated 5 out of 5 stars

I ordered four different marmalades for a Christmas present for my husband. Ordering was easy and the site was very clear about delivery times. Delivery time was as expected and the marmalades came b... See more

Rated 5 out of 5 stars

This is the BEST marmalade in the world! Wonderful company and fantastic customer service. The products are exceptional and great value. The shop in Ilfracombe is awesome too. Pop in if you get the ch... See more

Company replied

Company details

  1. Food Producer

Written by the company

All our marmalades are 100% handmade from fresh fruit, simmered until the peel is soft before boiling to a set with sugar. In our opinion, this is the only way to make a good marmalade. The sharpness and clarity of the fruit shines through. Our Award winning marmalades are made in North Devon in batches of 22 jars, and have the kick to wake you up in the morning. Why make it yourself?

Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(296)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic Marmalade

Fantastic Marmalade! I try others but always come back with great fast service too. Give this small company a go you wont be disappointed

April 4, 2024
Rated 5 out of 5 stars

A cut above!

The Seville marmalade from this company is a class apart. It has a wonderful sharpness of flavour and is sweet enough without the sickly sweetness you get with most marmalades. It’s now my firm favourite - a superb product!

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Marmalade

Although I have only tried one of the three marmalades (Pink Grapefruit) that I ordered it is delicious! There was a little issue with my order and customer service was quick to fix it. I would happily place another order, quality products, fast shipping and great customer service.

March 21, 2024
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Rated 5 out of 5 stars

The Marmalade Looked and Tasted Delicious

We ordered the marmalade after we'd read the reviews and we were not disappointed. We ordered on a Sunday and the box of assorted marmalades arrived on the following Tuesday.

March 5, 2024
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Rated 5 out of 5 stars

What great products

What great products ! Found the company by chance when visiting Ilfracombe. Highly recommend.

February 27, 2024
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Rated 5 out of 5 stars

Simply delicious 👍

These guys make proper good marmalade in all kinds of delectable flavours, handmade and packed with flavour. Once you've tasted these goodies, you'll become a regular customer! Fabulous products created by the loveliest people. The hardest thing is ... which flavour to choose - they're all SO good. Everyone needs a jar of goodness from The Good Marmalade Company in their life!

March 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Fabulous product & service

Responded quickly to my enquiry, have an easy to use website & sent my marmalade within a week. And the marmalade is delicious so what’s not to like?!

February 1, 2024
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Reply from The Proper Marmalade Company Ltd

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