The Property Perspective Reviews 144

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the exceptional customer service, noting quick response times and clear communication that kept them well-informed at every stage. The overall user experience is frequently described as efficient and supportive, especially for first-time buyers. However, some people were dissatisfied with communication, mentioning a lack of transparency and feeling that their questions were not adequately addressed. A few other people also felt that the focus was sometimes more on closing deals quickly rather than providing patient or tailored support, leading to an average service experience for them.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive. Many reviewers highlight the helpfulness and efficiency of the agents,... See more

Customer service

Reviewers express satisfaction with customer service, highlighting the professionalism, friendliness, and... See more

Response time

People report positive experiences with response time. Many customers appreciated the quick responses to... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the process easier... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great estate agents with a competent and friendly team. Some minor issues with communication and efficiency but better than most estate agents I've dealt with - this team also took my need to move int... See more

Company replied

Rated 4 out of 5 stars

The overall experience with the estate agents was very good. They were communicative and kept us in the loop at each step in the process. We found them very friendly and happy to help when we had quer... See more

Company replied

Rated 4 out of 5 stars

I found that property perspective were transparent, honest and explained everything to us - this was especially helpful as we were first time buyers! In particular, Megan was fantastic - she was alw... See more

Company replied

Rated 4 out of 5 stars

During what was a long, fraught and basically terrible conveyancing process for me [all caused by both solicitors], attempting to buy a property, Property Perspective's Keira was constant in her chasi... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Property Perspective are the Assisted Move & Part Exchange specialists for house builders. Our aim is to offer a truly unique service that adds value not only to the clients we work with but to the overall customer journey. We are more than just a partner we are extension of our clients sales team.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

House Move

Easy to deal with, friendly and helpful staff

June 6, 2024
Unprompted review
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Reply from The Property Perspective

Thank you Andy,

Hope everything goes well in your new property! Really pleased you thought everyone at PP are easy to deal with, friendly and helpful. we strive to make sure we deliver this service day in day out!

Best wishes on your new home!

Lee,
BDM @ PP

Rated 5 out of 5 stars

My sale

Throughout the sale of my property the communication was consistent and thorough, every step was explained very well and Megan went out of her way many of times to chase various things up for my self through solicitors and management companies to get the sale process done as quick and efficient as possible. Highly recommend for a smooth sale process

June 7, 2024
Unprompted review
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Reply from The Property Perspective

Thank you Adam,

I am really pleased to hear you were impressed with Megan's service, she is over the moon with your words! I hope you settle into your new build purchase.

Megan does try and go above and beyond speaking to 3rd parties to make sure the sale goes through smoothly!

Best wishes on your new home!

Lee,
BDM @ PP

Rated 5 out of 5 stars

Keira Walsh

I’ve dealt with Keira whilst trying to sell my property and she was nothing but professional and a breathe of fresh air along the way! I didn’t end up selling due to my buyer pulling out no fault of PP but Keira was still supportive with such positive energy in my new endeavours, a pleasure to work alongside this bumpy road of property!

June 27, 2024
Unprompted review
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Reply from The Property Perspective

Thank you very much Nikki for your review.

I am sorry to hear your actual sale didnt go through but really pleased to hear the service you received was a professional and Keira was supportive! She is over the moon to hear your feedback!

Best of luck in the future with everything,

Lee,
BDM @ PP

Rated 5 out of 5 stars

Keira and the team at Property…

Keira and the team at Property Perspective made our experience with selling our house that little less stressful. They are professional and responsive and I would highly recommend.

October 3, 2023
Unprompted review
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Reply from The Property Perspective

Hi Victoria,

Thank you very much for the positive feedback! Really pleased to hear your experience was professional and responsive at PP. I love to hear you would recommend Property Perspective.

All the best,

Lee,
BDM @ PP

Rated 5 out of 5 stars

We had a great experience with The…

We had a great experience with The Property Perspective when selling our property recently. We had a difficult buyer and lots of ups and downs, we were fortunate enough to have Keira Walsh as our account manager. Keira was wonderful, she steered us through the whole process with professionalism and kindness. We received regular updates and Keira always had a solution to our many bumps in the road. We cannot thank her enough for all of her help at such a stressful time.

October 20, 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Hi Helen,

Thank you very much for leaving the review!

Its great to hear that Keira was on hand to steered through the ups and downs of your house sale! Tremendous to also hear that you have received regular updates.

All the best in the future and good luck settling into your new build!

Lee

Rated 5 out of 5 stars

The customer service we received was absolutely outstanding!!!

The customer service we received was outstanding. From the moment we contacted Property Perspective to purchase a house they were on the ball especially our account manager Megan Raby. Megan kept in contact regular, was transparent with information and we felt we built up a good trusting relationship. If ever we move again, we would definitely use Property Perspective, they thoroughly deserve the 5 stars.

October 20, 2023
Unprompted review
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Reply from The Property Perspective

Thank you very much Jane,

This is great to hear the service you received from Property Perspective and especially Megan was well received! We really strive to achieve this level day in day out.

Best of luck with everything in the future, look forward to hopefully speaking to you again if you decide to move!

Lee

Rated 5 out of 5 stars

First time buyer with Property Perspective

Just purchased a property and finalised within 2.5 months and the process was really smooth and efficient by Zeenat, everything was professional and Zeenat has been supportive towards my journey as a first time buyer, also thank you to everyone at Property Perspective towards responding in a timely manner. I can now enjoy my first home and lay down some roots. I can’t believe it happened this quickly. ZA x

October 27, 2023
Unprompted review
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Reply from The Property Perspective

Thank you very much Zakiya,

I am really pleased to hear your experience was smooth, this is exactly how we aim for all our transactions go.

Wish you all the best with getting those roots put down at your new home!

Good luck,

Lee

Rated 5 out of 5 stars

Friendly and personable service that is…

Friendly and personable service that is competitively priced with excellent communication at every step of the way. Many thanks to Zeenat who helped to take the stress out of the conveyancing process.

October 27, 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Hi Sophie,

Thank you very much for your review, great to hear.

I will pass over your thanks directly to Zeenat.

All the best,

Lee

Rated 5 out of 5 stars

Excellent service

Just wanted to thank property prospective for their support in our recent sale and purchase.
I mainly dealt with Kiera who was very understanding, always professional and a fantastic support from start to finish and really helped keep me informed every step of the way during our journey- always a step ahead, super efficient and excellent 1:1 people skills.
Moving house can be a very stressful
and emotional time especially when your solicitors are difficult to get hold of and not very informative, which unfortunately was the case, with property perspective there was always someone at hand to answer my calls and divert me to Kiera who would always give me a full up date.

Thank you to Kiera and the team your hard work was much appreciated.

Mr & Mrs Hodgetts

July 28, 2023
Unprompted review
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Reply from The Property Perspective

Thank you very much Mr & Mrs Hodgetts for your review .

I am extremely pleased to hear that your experience with Property Perspective and namely Kiera was positive.

I wish you all the best in the future.

Lee

Rated 5 out of 5 stars

Great communication with Mega

Great communication with Megan . Helped me no end with every query.
Made everything easy.

Thank you

June 9, 2023
Unprompted review
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Reply from The Property Perspective

Good morning Louise,

Thank you very much for the review. I am really pleased to hear that your experience with PP and specially Megan has been a positive one.

Best of luck in your new property!

Lee

Rated 5 out of 5 stars

Great company

Great company, lovely people, always answer the phone, always happy to help & offer advice. Special mention to Megan who sold our house - thanks Megan for helping us through the ups and downs of the last few months, you've been brilliant :-)

June 23, 2023
Unprompted review
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Reply from The Property Perspective

Thank you very much for the positive review Steve! I have passed over your kind words to Megan and she is over the moon. Best of luck with everything in the future.

Lee

Rated 5 out of 5 stars

Keira was fantastic! A great experience overall!

We would highly recommend The Property Perspective! The app is excellent for keeping track of viewings and progress on your sale. The team work very effectively and respond to emails promptly.
A very special thank you must go to Keira for her hard work on the sale of our property. She mediated fantastically between us and our buyers. She worked tirelessly to chase up solicitors and both sides to achieve our end goal as promptly as possibly. Above all, she was very professional and kind throughout. Thank you!

June 9, 2023
Unprompted review
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Reply from The Property Perspective

Good Morning Faith,

Thank you very much for the review, and positive feedback regarding the application, this is fantastic to hear!

I have passed your feedback over to Keira and she has thanked you for leaving this review.

Keira is a credit to the company and feedback from yourself confirming that she tireless chased both solicitors is again great to hear.

All the best in your new build property,

Thank you again,

Lee

Rated 5 out of 5 stars

Megan and the team at property…

Megan and the team at property perspective acted as selling agents for my house purchase. They were always contactable, friendly, happy to help and really helped push our transaction along with some slow lawyers. I really would recommend The Property Perspective and was very impressed with their service.

May 25, 2023
Unprompted review
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Reply from The Property Perspective

Good Morning Josh,

We are thrilled to hear that you have had a positive journey throughout purchasing with Property Perspective. I have passed this over to Megan and she is very pleased to hear you were impressed with her services.

All the best in the future.

Lee

Rated 5 out of 5 stars

Great company

The company were lovely throughout the process, always did their best to answer my queries. The house move was done in time as they said. Overall I had a lovely experience with property perspective. Thanks to Megan you have been great!

May 25, 2023
Unprompted review
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Reply from The Property Perspective

Good Morning Waqas,

Thank you very much for the review, this has been passed on to Megan. We are thrilled to hear that you have had a positive journey throughout.

All the best in the future.

Lee

Rated 5 out of 5 stars

We have just exchanged We have just recently exchanged on our…

We have just recently exchanged on our property and this was no easy task for all involved, however I would to give a huge thank you to Megan who has made this journey less stressful than it could have been, Her persistence has been great and professional ,once again thank you Megan

June 9, 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Hi Mr Jones,

Thank you very much for your review, it is absolutely fantastic to hear that Megan made your journey less stressful and the persistence Megan showed being professional in the face of difficulties.

I wish you all the best and thank you again for your positive review.

Lee

Rated 5 out of 5 stars

Keira was very professional and kept us…

Keira was very professional and kept us in the picture at every stage during our house sale. The house sold very quickly! Thanks :)

May 26, 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Hi John,

Thank you so much for taking the time to write such a positive review of Keira. We're thrilled to hear that she was able to help you with the sale of your house to purchase your New Build!

That is exactly what we set out to do as a company, I am thrilled to hear that we could help assist with your experience.

Lee

Rated 5 out of 5 stars

Just moved into a lovely home & the…

Just moved into a lovely home & the whole process was fantastic, Keira has been so efficient & on the ball . The negotiations & extras were dealt with professionally, whenever l phoned or had any queries were dealt with promptly , courteous . Professional amazing team well done & Thankyou very much

May 30, 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Hi Peter,

I am thrilled to hear that you had such a great experience purchasing your property through Property Perspective and namely that Keira provided a professional and efficient service to yourself.

Best of luck with everything,

Lee

Rated 5 out of 5 stars

Excellent service from Keira Walsh

Selling our property was not without it's issues further down the chain, however, Keira was brilliant throughout. She constantly kept us informed and her patience and diligence certainly helped to keep the stress level down. She managed so much of the process for us that it made it a much more pleasurable experience than I expected.

May 4, 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Dear Mark,

Thank you so much for taking the time to write such a positive review of Keira. We're thrilled to hear that she was able to help you with the sale of your house to purchase your New Build!

As you know, buying or selling a house can be a complicated and stressful process, and it's always great to hear when our team is able to make it a little easier for our clients. However, as with many house sales, problems can arise, but it's how we handle these issues and keep all parties informed that really matters.

We are grateful for your kind words and appreciate your feedback. We will continue to strive to provide excellent service to all of our clients and hope that you will consider us for any future real estate needs.

We wish you all the best in your future endeavors.

Best regards,
Lee

Rated 5 out of 5 stars

Impeccable Customer Service!

All contact was friendly and efficient. I can’t thank Megan and the team for going above and beyond. An absolute pleasure to deal with and this being my first home I really felt like they were on my side! Highly recommended and I can’t express how thankful I truly am.

Again, special thanks to Megan who persistently fought my corner. An absolute asset to Property Pespective.

April 12, 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Dear Skayan,

Thank you for taking the time to leave a 5-star review on Trustpilot for your recent experience with Property Perspective. We are delighted to hear that you had a positive experience buying your first home with us, and that Megan was able to provide you with exceptional service.

At Property Perspective, we understand that buying a property can be a daunting and overwhelming experience, especially for first-time buyers. That's why we have a team of experienced professionals who are dedicated to helping our clients navigate the process and find their dream home.

We are thrilled to hear that Megan was able to fight your corner and provide you with the support and guidance you needed throughout the purchase. Our team is committed to going above and beyond to ensure that our clients are satisfied with the service they receive, and we are delighted that we were able to do so for you.

Thank you for choosing Property Perspective for your first home purchase, and we hope that you enjoy many happy years in your new home. We appreciate your feedback, and we look forward to working with you again in the future.

Best regards,
Lee

Rated 5 out of 5 stars

We have sold our house with The Property Perspective

We have sold our house with The Property Perspective and we have been very pleased with this company. From start to finish, the people working on our case have been professional, friendly and have always kept us informed of progress. When there were some problems lower down the chain, they worked hard to resolve them and bring the sale to a satisfactory and pleasing conclusion. Special thanks to Keira for her hard work on our behalf. We really appreciated her efforts.

April 3, 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Dear Eric and Christine,

Thank you for taking the time to leave a 5-star review on Trustpilot for your recent experience with Property Perspective. We are thrilled to hear that you had a positive experience selling your house with us through Redrow.

At Property Perspective, we understand that selling a property can be a stressful and daunting task, which is why we aim to make the process as smooth and stress-free as possible for our clients. We are delighted to hear that we were able to deliver on this promise for you.

Our team of experienced professional including Keira are dedicated to providing exceptional service, and we are pleased that we could help you sell your and importantly keeping you informed throughout. We appreciate your kind words and feedback, and we will continue to work hard to provide the best possible service to all of our clients.

Thank you for choosing Property Perspective for your property sale, and we hope to work with you again in the future.

Best regards,
Lee

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