I recently bought the 2 week meal replacement package and, having tried protein shakes from other brands, I can honestly say I was pleasantly surprised. No bloating, no horrid aftertaste and they real... See more
Company replied
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Review summary
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I’ve been using Protein Works products for over a year now, and the experience has been consistently excellent. Both my husband and I regularly use their protein shakes, meal replacements, and brea... See more
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This morning I phoned because my order was ( unusually ) missing ( the courier mislaid it somewhere en route ) . Flora was really helpful , apologising for the delay and she arranged for a replacem... See more
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Used a few times for their protein powders and creatine. Always exactly what I want/need. The Vegan Platinum Chocolate Silk is excellent. It's never going to be the same taste as normal whey but it's... See more
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Company details
Written by the company
Protein Works is a multi-award-winning direct-to-consumer functional food brand based in Cheshire employing 170 people across its food manufacturing, logistics and head office teams. From our humble beginnings in 2012 to now, we have sold more than 300 million shakes in more than 100 countries and transformed countless people's lives around the globe. Thanks to our in-house state-of-the art production facilities and our experienced team of nutritionists & food scientists, we create products that offer consumers extreme value for money; products of premium quality that are nutrition-packed and never compromise on taste. Our range includes protein shakes, meal shakes, health & wellness supplements, high-protein snacks, functional foods, and more. As one of the UK's fastest-growing food and beverage brands, with an expanding business in the EU, we are committed to excellence and innovation, and to supporting our customers worldwide on their journey towards better health.
What We're About
Written by the company
- Customers at the Heart of Everything
- Whatever type of help or support you need, we are a team of real humans (not robots!) ready to help you and on hand to assist. For priority service, please email us directly on helpdesk@proteinworks.com or call us on 01928 571677. This is the fastest way to reach us if you need help with an order - and helping is what we most like to do! Do please do get in touch. Our Customer Experience team are live Monday to Friday between 8am and 5:45 pm. During these hours, you'll be able to connect with us directly over email, Live Chat, or speak with us on the phone. Whatever is easiest for you. If you'd like to get in touch with us on Saturday or Sunday, please send us as email or DM and a member of our team will be with you as soon as possible. If you ever need help with your nutrition and/or have any questions about any of our products in the context of your lifestyle and diet, we'd love to help you too. We're looking forward to connecting with you!"
- Taste & Innovation
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Premium Quality
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Exceptional Service
- We are committed to delivering exceptional service to our customers around the world, ensuring a seamless experience from the moment they visit our website to when they receive their parcel, taste our products, and beyond. At Protein Works, we never settle for 'good enough.' We are committed to excellence and to exceeding our customers' expectations - with every click, every order and every single interaction.
Market Leading Guarantees
Exceptional Quality Means Exceptional Benefits
We are confident in the quality and effectiveness of our products, which is why we offer an industry-leading 180-day money-back guarantee on every product purchased directly from our website.
Customers have up to 180 days to return a product, with the condition that they notify us within 90 days if they wish to initiate a return.
For more details, please refer to our website’s Terms & Conditions regarding our Returns & Refund Policy.
Contact info
Protein Works, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571 677
- If you're looking for help with an order, have a question, or need priority service, please email us at helpdesk@proteinworks.com. We're a team of real human beings (not robots!) and would love to hear from you.
- theproteinworks.com
4.7
Excellent
49K reviews
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I really love these meal replacements
I really love these meal replacements. The flavours are great and they have helped me to lose weight.
April 7, 2026
Reply from Protein Works
Hi Trudy,
We're so happy to hear that you love the meal replacements and their great flavours! It's wonderful to know they've helped you lose weight.
Thanks for choosing Protein Works
Alexa
Protein shakes
Good delivery, love the strawberry and banana smooth. The vanilla was also nice but prefer the other two. Only negative is up to first two hours after drinking them I would get acid and digestion problems. If shaken enough you don't get the gritty bits as others have stated
April 24, 2026
Reply from Protein Works
Hello,
We're glad you enjoyed the strawberry and banana smoothie! We appreciate your feedback on the vanilla flavour and the texture. We're sorry to hear about the digestion issues you experienced, thanks for bringing this to our attention.
Thanks for choosing Protein Works
Alexa
Excellent products
Excellent product great tasting easy to make and lots of choice. Quick delivery.
April 11, 2026
Reply from Protein Works
Hi Anthony,
We're happy to hear you find our product excellent, great tasting, and easy to make with lots of choices. We appreciate your feedback on the quick delivery!
Thanks for choosing Protein Works
Alexa
I love the taste and also it's so…
I love the taste and also it's so filling.but but pricey
April 14, 2026
Reply from Protein Works
Hi Jignya,
We're happy to hear that you love the taste and how filling it is! We appreciate your feedback regarding the price.
Thanks for choosing Protein Works
Alexa
Good product
February 18, 2026
Reply from Protein Works
Hi Henry,
Thank you for your 5 star review! Your feedback means a lot to us!
Thanks for choosing Protein Works!
Alexa
Clear Whey isn't so clear cut but the brand and body are worth the investment
So far I have been enjoying my Clear Diet Whey Protein from Protein Works. Not sure if I am getting my ratios wrong but I am not getting the desired texture and it is still a little grainy, however that hasn't perturbed me from the brand one bit. I have been thoroughly enjoying the protein bars. I will be wanting to try other products in the future.
March 30, 2026
Reply from Protein Works
Hi Michael,
We're happy you're enjoying the Clear Diet Whey Protein and bars. We appreciate your feedback about the texture. We're glad you're open to trying other products!
Thanks for choosing Protein Works
Alexa
Andrea was a great help today!!
April 24, 2026
Unprompted review
Reply from Protein Works
Hi Jennifer,
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
Thanks for choosing Protein Works
Alexa
Absolutely spot on product- everything…
Absolutely spot on product- everything I needed and more.
February 8, 2026
Reply from Protein Works
Hi Anthony,
We appreciate your positive feedback on our product. We're so happy to hear that it met your needs and more. Thanks for choosing us!
Thanks for choosing Protein Works
Alexa
Slow delivery and no indication at order stage.
First Order took about 10 days for delivery, current order is at 12 days and counting for delivery. No happy that delivery takes so long and not being informed at order stage how long the delivery could take. I cannot seeing make any further orders.
April 13, 2026
Reply from Protein Works
Hi Damon, thank you for taking the time to share your feedback and we’re really sorry to hear about the delays with your orders. We understand how frustrating this must be, especially when expectations around delivery times weren’t clear. We’ve already reached out to you directly so we can look into this and address your concerns properly.
Tyra
Reply from Protein Works
Hi George,
We appreciate your positive feedback on our superb service; we are so happy you had a great experience with our company!
Thanks for choosing Protein Works
Alexa
This is great as I do a physical job…
This is great as I do a physical job and he keeps me full.
The chocolate Bueno is my fav love it
April 13, 2026
Reply from Protein Works
Hi Kathryn,
We're so happy to hear our product keeps you full during your physical job! It's great that you love the Chocolate Bueno flavour.
Thanks for choosing Protein Works
Alexa
Great product
Great product, good taste, filling, I’m 10 days in and lost 11 pounds. Simple easy and feeling good! Thanks guys!
April 10, 2026
Reply from Protein Works
Hi Andrew,
We're happy to hear that our product is filling, tastes good, and is easy to use! We appreciate you sharing your positive experience and results with us.
Thanks for choosing Protein Works
Alexa
The Protein Works shake ticks all the boxes for me!
The Protein Works shake ticks all the boxes for me - I follow a plant based diet and found I needed to increase my protein intake.
This one does it well and tastes good too!
It was easy to order and arrived promptly.
(I bought mine after my wife had bought hers and let me try it! The only negative was that she managed to get a free drinks bottle with hers and I missed that promo... )
April 13, 2026
Reply from Protein Works
Hi John,
We're happy to hear that our plant-based protein shake meets your needs and tastes good! We appreciate you mentioning the easy ordering and prompt delivery. We're sorry you missed the drinks bottle promotion. We'll take note of this for future offers. Thanks for sharing!
Thanks for choosing Protein Works
Alexa
Highly recommend
Ordered the meal replacement shakes and some protein bars. Arrived quickly. Shakes are great. They taste great and keep you full. Good experience with this company and definitely recommend
April 13, 2026
Reply from Protein Works
Hi Niamh,
We're happy to hear that your meal replacement shakes arrived quickly, taste great, and keep you full! We appreciate your recommendation and positive experience.
Thanks for choosing Protein Works
Alexa
Fancy!
All-round lovely experience. Website looked fancy and very easy to use use. Lots of information on there without being overwhelming. Didnt "shop around" because I was looking for one thing specifically, but that product page was great.
Check out was easy.
Delivery was 2 days quicker than predicted so a very happy suprise there.
The bottle of the tablets I bought also looked fancy. Really gave off "we're legit" vibes. Which is comforting when you're buying tablets off a random website!
Unsure on the tablets themselves yet. Too early to comment!
But would definitely shop with them again if there is ever something else like this that I need.
April 13, 2026
Reply from Protein Works
Hi Katie,
We're happy to hear that you found our website easy to use and informative! It's great to know the quick delivery and product presentation gave you confidence. Thank you for your feedback; we appreciate you considering us for future needs!
Thanks for choosing Protein Works
Alexa
Good delivery service and great…
Good delivery service and great flavours in the shakes
April 9, 2026
Reply from Protein Works
Hi Karen,
We appreciate your positive feedback on our delivery service and the wonderful flavours of our shakes! Thanks for your support.
Thanks for choosing Protein Works
Alexa
Slight issue with damaged product
Slight issue with damaged product, but dealt with swiftly and accurately
April 13, 2026
Reply from Protein Works
Hi Kags,
We appreciate your feedback and are pleased the issue was resolved quickly and efficiently. Thank you for taking the time to share.
Thanks for choosing Protein Works
Alexa
I haven't recieved my order.
April 13, 2026
Reply from Protein Works
Hi Joanne, thank you for your review and we’re very sorry to hear your order didn’t arrive. We completely understand your frustration with this and want to make it right. We’ve already reached out to you so we can investigate this and offer a solution as soon as possible.
Tyra
Reply from Protein Works
Hi Hannah,
We appreciate your positive feedback on the great taste and fast delivery! We are so happy our product is filling. Thanks for choosing us.
Thanks for choosing Protein Works
Alexa
Great products
Great products at a very reasonable price when shopping during a sale. Fast delivery too. Would definitely shop here again during sales
April 13, 2026
Reply from Protein Works
Hi Carly,
We're so happy to hear you find our products great and reasonably priced during sales! It's great to know you experienced fast delivery. Thanks for your support!
Thanks for choosing Protein Works
Alexa
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