I recently bought the 2 week meal replacement package and, having tried protein shakes from other brands, I can honestly say I was pleasantly surprised. No bloating, no horrid aftertaste and they real... See more
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Review summary
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I’ve been using Protein Works products for over a year now, and the experience has been consistently excellent. Both my husband and I regularly use their protein shakes, meal replacements, and brea... See more
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This morning I phoned because my order was ( unusually ) missing ( the courier mislaid it somewhere en route ) . Flora was really helpful , apologising for the delay and she arranged for a replacem... See more
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Used a few times for their protein powders and creatine. Always exactly what I want/need. The Vegan Platinum Chocolate Silk is excellent. It's never going to be the same taste as normal whey but it's... See more
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Company details
Written by the company
Protein Works is a multi-award-winning direct-to-consumer functional food brand based in Cheshire employing 170 people across its food manufacturing, logistics and head office teams. From our humble beginnings in 2012 to now, we have sold more than 300 million shakes in more than 100 countries and transformed countless people's lives around the globe. Thanks to our in-house state-of-the art production facilities and our experienced team of nutritionists & food scientists, we create products that offer consumers extreme value for money; products of premium quality that are nutrition-packed and never compromise on taste. Our range includes protein shakes, meal shakes, health & wellness supplements, high-protein snacks, functional foods, and more. As one of the UK's fastest-growing food and beverage brands, with an expanding business in the EU, we are committed to excellence and innovation, and to supporting our customers worldwide on their journey towards better health.
What We're About
Written by the company
- Customers at the Heart of Everything
- Whatever type of help or support you need, we are a team of real humans (not robots!) ready to help you and on hand to assist. For priority service, please email us directly on helpdesk@proteinworks.com or call us on 01928 571677. This is the fastest way to reach us if you need help with an order - and helping is what we most like to do! Do please do get in touch. Our Customer Experience team are live Monday to Friday between 8am and 5:45 pm. During these hours, you'll be able to connect with us directly over email, Live Chat, or speak with us on the phone. Whatever is easiest for you. If you'd like to get in touch with us on Saturday or Sunday, please send us as email or DM and a member of our team will be with you as soon as possible. If you ever need help with your nutrition and/or have any questions about any of our products in the context of your lifestyle and diet, we'd love to help you too. We're looking forward to connecting with you!"
- Taste & Innovation
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Premium Quality
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Exceptional Service
- We are committed to delivering exceptional service to our customers around the world, ensuring a seamless experience from the moment they visit our website to when they receive their parcel, taste our products, and beyond. At Protein Works, we never settle for 'good enough.' We are committed to excellence and to exceeding our customers' expectations - with every click, every order and every single interaction.
Market Leading Guarantees
Exceptional Quality Means Exceptional Benefits
We are confident in the quality and effectiveness of our products, which is why we offer an industry-leading 180-day money-back guarantee on every product purchased directly from our website.
Customers have up to 180 days to return a product, with the condition that they notify us within 90 days if they wish to initiate a return.
For more details, please refer to our website’s Terms & Conditions regarding our Returns & Refund Policy.
Contact info
Protein Works, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571 677
- If you're looking for help with an order, have a question, or need priority service, please email us at helpdesk@proteinworks.com. We're a team of real human beings (not robots!) and would love to hear from you.
- theproteinworks.com
4.7
Excellent
49K reviews
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I haven't recieved my order.
April 13, 2026
Reply from Protein Works
Hi Joanne, thank you for your review and we’re very sorry to hear your order didn’t arrive. We completely understand your frustration with this and want to make it right. We’ve already reached out to you so we can investigate this and offer a solution as soon as possible.
Tyra
Reply from Protein Works
Hi Hannah,
We appreciate your positive feedback on the great taste and fast delivery! We are so happy our product is filling. Thanks for choosing us.
Thanks for choosing Protein Works
Alexa
Great products
Great products at a very reasonable price when shopping during a sale. Fast delivery too. Would definitely shop here again during sales
April 13, 2026
Reply from Protein Works
Hi Carly,
We're so happy to hear you find our products great and reasonably priced during sales! It's great to know you experienced fast delivery. Thanks for your support!
Thanks for choosing Protein Works
Alexa
Delivered very quick after order was…
Delivered very quick after order was made and the tastes are fantastic
April 13, 2026
Reply from Protein Works
Hi Mr Pearcey,
We appreciate your positive feedback on the quick delivery and fantastic tastes! We're so happy you enjoyed your experience with our product.
Thanks for choosing Protein Works
Alexa
at the moment I'm still drinking my…
at the moment I'm still drinking my protein shake its 1 week now since i started but i lose 1kg now, looking forward to lose more, the taste is quiet good and feel pull for couple of hours which is good for busy days.
April 13, 2026
Reply from Protein Works
Hi Cristy,
We're happy to hear you've already seen progress in your first week! It's great that you enjoy the taste and that it keeps you feeling full. Thanks for sharing your positive experience with us!
Thanks for choosing Protein Works
Alexa
fast delivery
great service, easy to order, quick delivery, tasty product.
only draw back was the courier leaving package on porch. if you could have a delivery instructions for courier but be better, as not always safe to leave packages on porch.
April 13, 2026
Reply from Protein Works
Hi Eileen,
We're glad you found our service and product satisfactory. We appreciate your feedback regarding delivery preferences and will explore options to better accommodate these requests with our couriers.
Thanks for choosing Protein Works
Alexa
A tasty meal replacement.
I recently bought the 2 week meal replacement package and, having tried protein shakes from other brands, I can honestly say I was pleasantly surprised. No bloating, no horrid aftertaste and they really do fill you up (even when mixed with water). If you are looking for a tasty meal supplement that does exactly what it says it will, then this is the product for you. I'll definitely be buying more.
April 13, 2026
Reply from Protein Works
Hi Helen,
We're delighted to hear you were pleasantly surprised with our meal replacement package. It's great to know you experienced no bloating or aftertaste and that it kept you full. Thanks for sharing your positive experience!
Thanks for choosing Protein Works
Alexa
Very quickly delivery
Very quickly delivery. The shakes them self are nice but very powdery.
April 12, 2026
Reply from Protein Works
Hi Hannah,
We're happy to hear that the delivery was quick. We appreciate your feedback and will explore how to improve the shake's texture.
Thanks for choosing Protein Works
Alexa
The taste is always nice and smooth
The taste is always nice and smooth. It makes the product to be a bargain. Ordering is easy to do also.
April 10, 2026
Reply from Protein Works
Hi Francis,
We're so happy to hear you find the taste nice and smooth, and that ordering is easy. It's great to know you consider the product a bargain. Thanks for the feedback!
Thanks for choosing Protein Works
Alexa
Good value
Got the 2 week pack so I could try a few different flavours, good value and nice taste.
April 13, 2026
Reply from Protein Works
Hi Carol,
We're happy to hear that you enjoyed the variety pack and found it to be a good value with a nice taste. Thank you for your positive feedback!
Thanks for choosing Protein Works
Alexa
Great products
Great products. Always lots of specials. Variety of flavours. Exceptional service.
April 10, 2026
Reply from Protein Works
Hello,
We're happy to hear that you enjoyed our wide selection and exceptional service! Thank you for your positive feedback; we appreciate it greatly.
Thanks for choosing Protein Works
Alexa
I am in my late seventies and take a…
I am in my late seventies and take a lot of exercise and it has certainly helped me to keep going and not get too tired so I’m very grateful.
April 13, 2026
Reply from Protein Works
Hi Phylida,
We're happy to hear that our product has helped you maintain your energy levels through exercise. Thank you for sharing your positive experience with us; we appreciate it!
Thanks for choosing Protein Works
Alexa
Reply from Protein Works
Hello,
We appreciate your positive feedback on our good value, quick delivery, and quality products. We are so happy you are satisfied with your purchase!
Thanks for choosing Protein Works
Alexa
Taste not nice at all
April 13, 2026
Reply from Protein Works
Hi Mannie, thank you for taking the time to leave a review. We’re really sorry the taste didn’t meet your expectations, that’s not the experience we want for our customers at all. We’d really appreciate the chance to understand a bit more about your experience and put things right for you. I’ve reached out directly so we can resolve this for you.
Tyra
Great and Fast Service
Great and Fast Service. Blueberry Cheesecake Riot is my wife's favourite.
April 13, 2026
Reply from Protein Works
Hi Tero,
We're happy to hear that you had a great experience with our service! We appreciate you letting us know that the Blueberry Cheesecake Riot is a favourite.
Thanks for choosing Protein Works
Alexa
Absolutely delighted with the Protein…
Absolutely delighted with the Protein shakes. All taste lovely.
April 13, 2026
Reply from Protein Works
Hello,
We're so happy to hear that you are delighted with our protein shakes and that you find the taste lovely! We appreciate your positive feedback.
Thanks for choosing Protein Works
Alexa
Still waiting on delivery
April 13, 2026
Reply from Protein Works
Hi Joe, thank you for your review and we’re really sorry to hear you’re still waiting on your delivery. That’s not the experience we want for our customers. We’ve already reached out to you directly so we can look into this and get it resolved as quickly as possible.
Tyra
The shakes taste amazing and are nice…
The shakes taste amazing and are nice and thick. I am currently using the diet meal replacement shake and it definitely helps stop me feeling Hungry for a good couple of hours after drinking! Really handy if you haven't got time to prepare a meal, in a hurry or just want something quick!
April 13, 2026
Reply from Protein Works
Hi Jane,
We're happy to hear you find the shakes taste amazing and are thick. It's great to know the diet meal replacement shake helps with hunger and is convenient for you. We appreciate your positive feedback!
Thanks for choosing Protein Works
Alexa
Excellent products
Excellent products, service, quality & above all the shakes taste amazing !
April 13, 2026
Reply from Protein Works
Hi Judy,
We appreciate your positive feedback on our excellent products, service, and quality. We're also delighted you think our shakes taste amazing!
Thanks for choosing Protein Works
Alexa
Didn’t lose any weight at all taste is…
Didn’t lose any weight at all taste is good but same as all other shakes you won’t lose weight
April 13, 2026
Reply from Protein Works
Hello Theresa,
Thank you for sharing your feedback, we really value it. We’re sorry to hear you haven’t seen the results you were hoping for.
We have reached out privately to gather a bit more information so we can better understand your routine and provide more tailored support. Weight loss can vary from person to person and often takes time, as it depends on several factors including overall calorie intake, activity levels, and consistency with the plan.
Our shakes are designed to support weight management as part of a balanced lifestyle, but they still need to be used within a calorie-controlled routine to see results.
Alexa
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