I have been trying to resolve issues with an order (Andra Kimono, Sunshine Shirt & Necklace) since 11 August 2025. The items I received: Do not match the product descriptions/photos (wro... See more
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Review summary
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Reviews shaping this summary
Cheap Chinese clothing passing thereselves off as Australian Made! I ordered a dress that looks nothing as advertised, made from cheap tablecloth material, no tags on size, washing instructions or fab... See more
Fake , fraudulent, scam as dresses are nothing like advertised. They are cheap plastic like material that smells and made my skin itch with a rash. Not an Australian company . From China . Terrible c... See more
Company replied
Absolute scam ! The products are nothing like the pictures and they refuse to refund . The materials are cheap polyester crap , not made in Australia and likely not designed in Australia . Customer se... See more
1.3
Bad
149 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Absolutely infuriated—ordered a linen…
Absolutely infuriated—ordered a linen dress that was see‑through and felt like paper. I asked for a refund, and they flat‑out refused, claiming it matched the online photo. Worst part? No real response from customer service. Do not order
June 11, 2025
Unprompted review
Reply from Thepureboho
Hi Emma,
We’re truly sorry to hear that your linen dress did not meet your expectations and that you felt disappointed with both the fabric and our service. This is certainly not the experience we want for our customers.
While we do our best to ensure our product photos and descriptions reflect each item accurately, we understand how frustrating it can be when a product doesn’t feel as expected. We’d like to review your case again and work towards a fair resolution.
Please contact us directly at info@thepureboho.com with your order number so we can look into this in detail and find the best possible solution for you.
Kind regards,
Clara
Customer Care Team
I opened the parcel and the…
I opened the parcel and the craftsmanship was shocking—buttons sewn at odd angles, mismatched sleeves, wrong sizing. It looked rushed and careless—not what ‘boutique’ suggests.
May 7, 2025
Unprompted review
Reply from Thepureboho
Hi Isabella,
We’re truly sorry to hear that your order did not meet your expectations and that you were disappointed with the craftsmanship. This is certainly not the level of quality we aim to deliver, especially for a boutique shopping experience.
We’d like to investigate this further and make it right for you. Please reach out to us at info@thepureboho.com with your order number and photos of the item so we can review the issue in detail and arrange a suitable resolution.
Your feedback is very important to us, and we’ll also be using it to review our quality control process to ensure this doesn’t happen again.
Kind regards,
Clara
Customer Care Team
The skirt arrived unhemmed
The skirt arrived unhemmed, with loose threads and garish pattern mismatches. For the price I paid, it looks like a sloppily made factory defect rather than a stylish piece.
May 10, 2025
Unprompted review
Reply from Thepureboho
Hi Olivia,
We’re very sorry to hear that the skirt you received did not meet your expectations and that there were issues with the finish and pattern alignment. This is certainly not the level of quality we aim to provide.
We’d like to look into this further and make things right for you. Please email us at info@thepureboho.com with your order number and photos of the item so we can review the issue in detail and arrange a suitable resolution.
Your feedback is important to us, and we’ll also be reviewing our quality control process to ensure this does not happen again.
Kind regards,
Clara
Customer Care Team
Don't buy from this company
The cardigan I purchased is hideous. I'm a size 14 Aus and this looks like a size 5 kids clothes. Nothing like in the picture. It's embarrassing. I will be seeking a full refund.
August 12, 2025
Unprompted review
Reply from Thepureboho
Hi,
We’re truly sorry to hear that the cardigan didn’t meet your expectations in size or style. We always aim to provide accurate product images and descriptions, so we’re concerned to hear about your experience.
Please contact our Customer Care team at info@thepureboho.com with your order number, and we’ll be happy to arrange a full refund for you right away. We’d also like to investigate this further to ensure sizing and product representation are accurate for future customers.
Your satisfaction is important to us, and we appreciate you bringing this to our attention.
Kind regards,
Clara
Customer Care Team
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE
Terrible clothing and terrible customer service.
I bought a skirt and it didn’t look like the image, the quality was horrific and the stitching was all coming undone around the elastic.
I emailed for a refund with images of the faulty item and they dismissed it saying that “trim the loose threads” and I could still wear it.
I have lodged a complaint with NSW Fair Trading and I would recommend others to do the same.
Customer service was useless and products were terrible.
Edit 17/8/2025 - Whilst they stated in the reply to this review that they would give me a FULL REFUND immediately, I followed this up via email and they still refused to refund my money, they are liars in the replies to these reviews
August 11, 2025
Unprompted review
Reply from Thepureboho
Hi Emily,
We’re truly sorry to hear about your experience and that your skirt didn’t meet expectations. We take product quality and customer satisfaction very seriously, and it’s clear we fell short this time.
We would never want a customer to feel dismissed, so we sincerely apologise if our previous response came across that way. We’d like to make this right by arranging a full refund for you immediately. Please contact us again at info@thepureboho.com with your order number so we can process it without delay.
We’re also reviewing this matter internally to ensure such an issue doesn’t happen again, both in terms of product inspection and the way we handle feedback.
Your satisfaction matters to us, and we’d appreciate the chance to resolve this directly with you.
Kind regards,
Clara
Customer Care Team
The timestamps said ‘designed in…
The timestamps said ‘designed in Australia,’ but shipping came from China and took ages. I paid over £200 and received garments that felt cheap and untagged. I felt misled —nothing like the boutique feel I expected.
May 24, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re very sorry to hear that your order didn’t meet your expectations — we never want our customers to feel disappointed or misled.
While we are an Australian-based brand and design our collections here, we also work with trusted international warehouses, including in China, to ensure we can serve customers worldwide efficiently. This allows us to offer a wider selection of styles and keep our prices competitive, but we understand that shipping times can sometimes be longer than expected.
If you feel the items you received are not as described or if there are quality concerns, please reach out to us at info@thepureboho.com with your order number and a photo of the products. Our customer service team will be happy to review your case and work with you toward a resolution.
Thank you for sharing your feedback — we’ll use it to continue improving both our products and the overall shopping experience.
Warm regards,
Clara from PureBoho
Terrible workmanship and quality of…
Terrible workmanship and quality of clothing. Seriously poor quality, looks nothing like pictured item, embarrassing to say they are an Australian company, which i doubt. Tried to get refund, sent photos of my scrappy item, best they could do was offer 10% refund. Postage back would cost more. This company needs investigating, should not be allowed to operate. A total waste of money.
August 7, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear about your disappointment — this is not the experience we want for our customers.
We take product quality very seriously, and if the items you received did not meet expectations, we would like to review this further. While we understand return shipping can be costly from certain locations, our team always tries to offer alternative solutions — such as partial refunds — to avoid further expense for our customers.
If you could please email us at info@thepureboho.com with your order number and the photos you mentioned, we’d be happy to reassess your case and see what more we can do to make things right.
Your feedback is valuable to us, and we will use it to keep improving both our products and service.
Warm regards,
Clara from PureBoho
I was really excited about the wrap…
I was really excited about the wrap dress I ordered for a special event—but when it arrived, it felt cheap and sized more like an 8, even though I ordered a 16. I ended up paying a seamstress to adjust it, and to top it off, the return request was ignored. It’s disheartening to pay a premium for what feels like flimsy, mis‑advertised clothing.
May 26, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear about your experience — especially as we understand how important it is for a special event to feel perfect.
We take sizing and product accuracy very seriously, and we’d like the opportunity to look into what happened with your order and your return request. Please reach out to us at info@thepureboho.com with your order number so our customer service team can review your case in detail and work toward a resolution for you.
Your feedback is valuable to us, and we’ll use it to keep improving our products, sizing accuracy, and service.
Warm regards,
Clara from PureBoho
The suit I ordered was see-through
The suit I ordered was see-through, with elastic that felt flimsy and poorly inserted hems. I couldn’t return it because it was a sale item. Honestly, I could’ve gotten something better from TEMU for a quarter of the price.
May 21, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re sorry to hear that your order didn’t meet your expectations — this is never the experience we want for our customers.
Even for sale items, if there is a quality concern, we’re always happy to review the case and find a solution. Please email us at info@thepureboho.com with your order number and a photo of the product so our team can look into this further for you.
Your feedback is important to us, and we’ll use it to continue improving both our quality control and customer experience.
Warm regards,
Clara from PureBoho
Five items arrived that looked nothing…
Five items arrived that looked nothing like the photos. I sent pictures to complain and was told, because they were on sale, no returns or refunds allowed. It’s basically the quality of a TEMU order at a much higher price—only more frustrating.
May 9, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re sorry to hear you were disappointed with your order — we never want our customers to feel frustrated.
While our policy states that sale items are final, we always want to address situations where products may not meet expectations. If you could please email us at info@thepureboho.com with your order number and the photos you mentioned, our team will review your case again to see what we can do to make it right.
Your feedback is important to us, and we will use it to keep improving both our quality control and product presentation.
Warm regards,
Clara from PureBoho
I’m honestly so fed up with…
I’m honestly so fed up with ThePureBoho. I ordered a dress that looked nothing like the listing—it had completely different buttons, the fabric was see‑through, and the overall quality felt like a cheap knockoff. When I reached out for a refund, they dismissed my concerns, insisted it matched the
picture, and flat-out refused to accept any responsibility. It’s so unfair no one deserves to be treated like this.
May 21, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that you feel this way — this is never the experience we want for our customers.
We take product accuracy and quality very seriously, and we always aim to ensure that the items match the descriptions and photos on our website. If the product you received did not meet your expectations, we’d like the opportunity to review your case in more detail.
Please email us at support@pureboho.com with your order number and a photo of the item you received, so our customer service team can look into this further and work toward a resolution for you.
Your feedback is important to us, and we will use it to continue improving our products and service.
Warm regards,
Clara from PureBoho
Scam.......
Scam........ Absolute crap do not purchase. Quality is not as pictured, chinese imports. Do not waste your time or money. Company will lie to you to try and appear they care. Will never fall for this again.
August 9, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that you feel this way — this is never the experience we want for our customers.
While we are an Australian-based brand, we ship internationally, including from our overseas warehouses, to serve customers worldwide. We work hard to ensure our product photos and descriptions are as accurate as possible, and many of our customers are very happy with their orders.
If the items you received are not as described or faulty, we absolutely want to make things right. Please reach out to us at support@pureboho.com with your order number and a photo of the products, and our customer service team will review your case and assist you with a refund or exchange where applicable.
Your feedback is important to us, and we will use it to continue improving.
Warm regards,
Clara from PureBoho
I would definitely not recommend this…
I would definitely not recommend this company. I would have given them 0 stars if I could have. Their clothes are very poor quality and their refund policy a joke. I feel scammed by them. Buyer beware!
August 1, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that you feel this way — this is never the experience we want for our customers.
We take product quality very seriously, and if the items you received were not as expected, we’d love the chance to make things right. Please reach out to us at support@pureboho.com with your order number and a photo of the products so our team can review your case and assist you with a refund or exchange.
Customer satisfaction is very important to us, and we’ll do everything we can to ensure you feel taken care of.
Warm regards,
Clara from PureBoho
Dreadful cheap chinese rubbish
Dreadful cheap chinese, looks norhing like pic, cheap overlocked, over sized rubbished. DON'T WASTE YOUR MONEY. Im so annoyed I didnt read reviews. All their good reviews are fake. They dont refund on sale items, ALL ITEMS ON SALE! ITS SCAM BUSINESS. Anyone noticed there reply are just AI generated template replies. This whole business is FAKE, they are not Australian based!
August 8, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re very sorry to hear you feel this way about your purchase — this is never the experience we want for our customers.
While we’re an Australian-based brand, we also ship internationally, including from our overseas warehouses, to reach customers worldwide. We work hard to ensure our product photos and descriptions are as accurate as possible, and many of our customers are very happy with their orders.
If the items you received are not as described or faulty, we absolutely want to help. Please email us at support@pureboho.com with your order number and a photo of the products, and our team will be happy to review your case and arrange a refund or exchange if applicable.
We take all feedback seriously and are always working to improve.
Warm regards,
Clara from PureBoho
I ordered over $350 worth of items
I ordered over $350 worth of items, over 2 weeks ago. Have had the automated emails replying to me that they are investigating, nothing had turned up and shipping is only just happening from china now. Half expecting not to even receive items. So incredibly disappointing for that much money. :-( seems we have all had similar experiences.
July 28, 2025
Unprompted review
Reply from Thepureboho
Hi Emma Grace,
Thank you again for your order and for sharing your concerns, we completely understand how frustrating it can feel when you’re waiting for something you’re excited to receive.
I just wanted to kindly clarify that the delivery timeframe was noted on our product page at the time of your purchase: shipping takes between 6 to 12 business days. As you placed your order just over two weeks ago, your parcel is still within this delivery window and is now on its way to you.
While we’re an Australian-based brand, we proudly ship internationally to reach our wonderful customers around the world. That’s why some of our items are sent from our international warehouses, including China, to ensure the fastest possible fulfillment depending on product availability and destination.
We genuinely hope you love your pieces when they arrive we’ve had so much great feedback on the quality and fit, and we’re confident you’ll feel the same.
Thank you for your patience and trust, Emma. If there’s anything at all you need in the meantime, please don’t hesitate to reach out we’re here to help every day.
Warmest regards,
Not as pictured
Very disappointed with the size and quality of my purchases. Unwearable but cannot be returned as on sale ???
August 7, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that your order didn’t meet your expectations that’s never the experience we want for our customers.
Even if an item was purchased on sale, we’re always happy to find a solution when something isn’t right. If your items are unwearable, please email us at support@pureboho.com with a photo of the products received so our team can review the issue and assist you further.
Customer satisfaction means everything to us, and we’ll do our best to make it right for you.
Warm regards,
Clara from PureBoho
Terrible experience with this company
Terrible experience with this company. The clothing received does not look anything like it does on the website. It looks so cheap, and the sizing was far too small, even though I went up a size. I could not get a refund because it was on sale.
July 16, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that your experience with us didn’t meet your expectations. That’s never what we want for our customers, and we genuinely appreciate you taking the time to share your feedback.
Our pieces are photographed and styled to reflect their real-life appearance, but we completely understand that sometimes expectations may not align with reality — especially when it comes to fit and fabric feel. We’re always here to help with sizing advice or exchanges when something isn’t quite right.
While sale items are generally non-refundable, we do try to accommodate our customers as best we can and are always happy to review cases individually.
Please feel free to reach out to our team at info@thepureboho.com so we can take another look and see how we can make this right for you.
Warm regards,
The PureBoho Team
All wrong
Along with incorrect tracking numbers, I just want to express my disappointment in both products purchased.
Sizing, quality and difference to the website is concerning.
I purchased a wrap dress I sized up and is more a size 8 at best (i ordered a 16) I purchased for an event and will need to seek a seamstress to make it wearable.
The other dress i purchased was a size smaller than the wrap dress. This is huge, quality is extremely disappointing and sleeve length does not even match. Once again, as it was purchased for an event, I will need to get it tailored.
For the money paid, I’d have received better quality purchasing off Temu at a 1/4 of the price.
They need to be more transparent at the fact items are coming from China and not made in Australia along with the fact that the items are not what is advertised. I certainly won’t be purchasing again and will not be recommending.
July 17, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for taking the time to share your feedback — we’re genuinely sorry to hear that your recent experience did not meet your expectations.
We do our best to ensure our pieces match the sizing, images and descriptions shown online, and we take it very seriously when a customer feels disappointed. We also understand how important it is for clothing to fit correctly, especially for special events, and we’re sorry this wasn’t the case for you.
To clarify, we are an Australian-owned company and work with an international warehouse so that we can ship worldwide. We never want our customers to feel misled and we are always here to assist if there are sizing or quality concerns.
We’d love the chance to make this right for you. Could you please contact our Customer Service team at info@thepureboho.com with your order number and photos of the items? We’ll review your case as a priority and do our best to assist you.
We truly appreciate your feedback as it helps us improve.
Warm regards,
The PureBoho Team
Do not buy from this website!!
I wish I had read reviews before making my purchase, I feel scammed. I brought 5 items from pure boho recently and not a single item arrived like they looked like in their photos and advertisements. I emailed them a complaint with photos of the items looking nothing like their photos and they said that due to them being on sale, they would not allow a return or a refund. A loophole as basically everything was on sale. A typical case of a Temu type order looking nothing like the photos.. but at a premium price. The quality is terrible, do not buy from here! Also came directly from china with no tags and cheap fabrics, ill fitting.
July 30, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear about your experience and that your order didn’t meet your expectations.
To clarify, we are an Australian-owned company and work with an international warehouse so that we can ship worldwide. We do our very best to ensure that the pieces our customers receive match the images and descriptions on our website, and we take feedback like yours very seriously.
Regarding returns, even on sale items, we always assist customers if an item is faulty or not as described. We’d love the opportunity to look into your case further and make this right. Could you please contact our Customer Service team at info@thepureboho.com with your order number so we can review your photos and see how we can assist?
Customer satisfaction is very important to us, and we appreciate you taking the time to share your feedback.
Warm regards,
The PureBoho Team
Beware ordering from this company
Beware ordering from this company. They advertise they are Australian and they definitely aren’t. Everything is shipped from China and takes ages. I feel quite stupid that I fell for this scam and spent over $200 for very underwhelming poorly made clothing. The items I did receive are made with cheap fabrics and are poorly designed and made. They don’t even have tags sewn into them. I only received half my order with apparently the other garments on the way. I am mad at myself for not researching before I purchased but I guess I’ve learnt a valuable lesson! Please avoid.
July 22, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that your experience has not met your expectations.
To clarify, we are an Australian-owned company and we work with an international warehouse to ship worldwide. This is why some parcels are dispatched from overseas, but delivery to Australia is normally within 6–12 business days.
We are also very sorry to hear that you are not happy with the quality of the items you received. This is not the experience we want for our customers. Our Customer Service team will be happy to assist you — whether it is to arrange a return, exchange, or to track the remaining items from your order.
Please contact us at info@thepureboho.com with your order number so we can resolve this for you as quickly as possible.
Customer satisfaction is very important to us, and we appreciate your feedback.
Warm regards,
The PureBoho Team
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