I have been trying to resolve issues with an order (Andra Kimono, Sunshine Shirt & Necklace) since 11 August 2025. The items I received: Do not match the product descriptions/photos (wro... See more
Company replied
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Review summary
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Reviews shaping this summary
Cheap Chinese clothing passing thereselves off as Australian Made! I ordered a dress that looks nothing as advertised, made from cheap tablecloth material, no tags on size, washing instructions or fab... See more
Fake , fraudulent, scam as dresses are nothing like advertised. They are cheap plastic like material that smells and made my skin itch with a rash. Not an Australian company . From China . Terrible c... See more
Company replied
Absolute scam ! The products are nothing like the pictures and they refuse to refund . The materials are cheap polyester crap , not made in Australia and likely not designed in Australia . Customer se... See more
1.3
Bad
149 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Scam website selling poor quality items
I bought a luxe two piece pant suit on sale / the material is cheap, see/through and the sizing is way off. I tried to return, but they don’t acknowledge the request because it was bought on sale. This is a dodgy supplier.
Please avoid - they are scamming buyers
July 1, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is definitely not the experience we want for our customers.
All of our items, including those on sale, are eligible for return as long as they meet our return policy conditions. If your return request wasn’t acknowledged, there may have been a misunderstanding, and we’d love the opportunity to make it right.
Please feel free to contact us directly at info@thepureboho.com with your order number, and our team will be more than happy to assist you and review your case carefully.
Customer satisfaction means everything to us, and we’re committed to resolving this for you.
Warm regards,
The PureBoho Team
Consistently Impressed – Fourth Order!
This is my fourth time ordering from them, and they’ve never let me down. I hadn’t left a review before, but they truly deserve the recognition, everything I’ve received has been top-notch in quality.
July 2, 2025
Unprompted review
Reply from Thepureboho
Thank you so much for your continued support and for taking the time to leave such a kind review 💛
It truly means the world to us to hear that you’ve been consistently happy with your orders. We’re so grateful to have you as part of the PureBoho family!
With love,
The PureBoho Team
Horrible quality
Horrible quality! Do not buy from this company. The outfit I received was nothing like the online image. Plus took forever to arrive as they ship straight from china !
July 11, 2025
Unprompted review
Reply from Thepureboho
We’re truly sorry to hear that your experience didn’t meet your expectations. This is definitely not the standard we aim to deliver. We always try to represent our products as accurately as possible and ship them within the timeframe stated on our website (6–12 business days).
Please feel free to contact our support team with your order number and photos of the item received — we’ll do our best to make things right for you. Your satisfaction is important to us.
With care,
The PureBoho Team
Interesting buying experience…looks…
Interesting buying experience…looks like a nice conscious website, however quality on arrival is quite poor and not equivalent to cost.
Delivery was long and although being an ‘Australian’ brand, tracking started in china, Nebraska US. And then finally to Australia.
I wouldn’t say the clothing is bad, it’s pretty and I would definitely wear them, but probably would find an easier experience buying from a known brand and get quality for cost.
I wish I could add pictures of the tracking…it did amuse me somewhat.
July 8, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We’re really sorry to hear that the quality didn’t meet your expectations and that the delivery process was confusing.
Although we’re proudly designed in Australia, we do work with global partners to help us deliver worldwide while keeping our prices accessible. That said, we understand how important transparency and consistency are, and we’re actively working to improve both our logistics and product experience.
Regarding the tracking link showing a stop in the U.S. (Nebraska), this was most likely an error from the tracking platform — rest assured, our packages do not go through the U.S. during delivery. We know that this kind of confusion can affect the overall shopping experience, and we’ll do our best to make it clearer moving forward.
We’d also love to know what could have made your experience smoother — your input helps us grow and do better.
If you’d like to share more details or photos, feel free to reach out to us at support@pureboho.com — we’d love to make things right.
With kindness,
Clara from PureBoho
The item of clothing looks nothing like…
The item of clothing looks nothing like the advertised version. The buttons on the shirt are completely different, the quality of fabric is awful, it was see through. Very disappointing. I was refused a refund & they denied it was different to the advertised version. DO NOT buy through them!!
May 11, 2025
Unprompted review
Reply from Thepureboho
We’re truly sorry to hear that you were disappointed with your order 💛
We always aim to represent our pieces as accurately as possible, but we understand your frustration if the item didn’t meet your expectations.
Please don’t hesitate to reach out to our customer care team at info@thepureboho.com with photos of the item, we’ll be happy to look into this again and find a solution for you.
Your satisfaction means a lot to us 🌿
Clara | PureBoho
Please be aware of this business
Please be aware of this business. It is a ghost store misleading many customers to believe their products are what the website shown. They claimed to be an Australian business which they are not. They have no physical contact number or a legit ABN.
June 5, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for your feedback — we’re genuinely sorry to hear about your concerns.
We’d like to clarify that we are indeed an Australian-owned brand, and all of our designs are created in Australia. Like many modern fashion brands, we work with trusted international fulfillment partners to ensure we can serve customers around the world efficiently.
We take transparency and customer satisfaction very seriously. If you’ve had an issue with your order, our customer care team is available 24/7 at info@thepureboho.com, and we’d love the opportunity to resolve any problem directly.
Warm regards,
Clara from PureBoho 🤍
The shirt I ordered doesn’t look like…
The shirt I ordered doesn’t look like the shirt they advertised online. I have emailed customer care & surprise no response!
Definitely a ghost store! Don’t purchase from The pureboho!
July 4, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for your feedback — we’re truly sorry to hear you’re disappointed.
I’ve just searched your name in our system and can confirm that your email received a response from our Customer Care team. We aim to reply within 24 hours, even on weekends — and in your case, you received an answer within the same day. We consider that a fast and respectful response time.
We are a genuine brand committed to our customers and their satisfaction. If you still need help, feel free to reply to the email we sent, and we’ll be happy to assist further.
Warm regards,
Clara from PureBoho 🤍
I'm very disappointed with my recent…
I'm very disappointed with my recent purchase. The outfit I received bears little resemblance to the product image online. The quality is seriously lacking: the zipper is poorly sewn, the fabric joins don't meet correctly, the buttonholes are unfinished, and the garment is unhemmed. Additionally, the elastic in the waistband feels very flimsy. While I acknowledge I could have checked reviews, the discrepancy between the advertised product and what arrived is unacceptable.
July 4, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for your feedback, and I’m truly sorry to hear that your recent order didn’t meet your expectations.
We care deeply about the satisfaction of our customers, and what you described is certainly not the experience we aim to provide. Our garments go through quality checks, so if something slipped through, we want to investigate and make it right.
Please reach out to our Customer Care team at info@thepureboho.com with photos of the item you received and your order number — we’ll review the issue and offer a suitable solution as quickly as possible.
We appreciate you bringing this to our attention and hope to restore your trust in us.
Warm regards,
Clara from PureBoho 🤍
Really disappointed with my order
Really disappointed with my order. The skirts aren’t even heamed, there is a seem right down the middle with mis matched patterns and to wear it, I have to put the zipper on the side for it to look any way reasonable. There are cotton strings hanging off all over the garment and the second shirt is much the same. I didn’t know I was buying off shein or Temu!
July 2, 2025
Unprompted review
Reply from Thepureboho
Hi there, 😊
I’m truly sorry to hear that your order didn’t meet your expectations — that’s never the experience we want for our customers.
All of our pieces go through quality control, but it sounds like something may have slipped through, and for that, I sincerely apologize. Please don’t hesitate to reach out to our Customer Service team at info@thepureboho.com with your order number and a few photos of the items. We’ll be happy to review your case and work on the best possible solution for you.
Thank you again for your feedback — it helps us improve, and we truly appreciate you bringing this to our attention 💛
Warm regards,
Clara from PureBoho 🤍
Customer Service is amazing
Emails answered in a timely manner. Customer service is great and very helpful. I have bought a number of items from Pureboho, the tops generally fit okay but the pants for me are way too big in a small. So check for measurements if possible. Delivery can take awhile. Will continue to buy from pureboho as they have beautiful clothes.
June 19, 2025
Unprompted review
Reply from Thepureboho
Thank you so much for your kind and thoughtful review! 💛
We’re truly happy to hear that you’ve had a great experience with our Customer Service team — your support means the world to us! Thank you also for your honest feedback about sizing and delivery time — we’re always working to improve and truly appreciate you sharing your experience.
We’re so glad to have you as part of the PureBoho community and can’t wait to have you shop with us again soon ✨
Warmest wishes,
The PureBoho Team 🤍
Minus zero stars!
I wish I could give this company negative stars. They are not an Australian company and you are not protected. Don't buy from these people. The products are terrible and they will not refund or exchange - incredible in 2025! This is a scam. Stay away. Wish I had read the reviews first! Fancy website, but cheap quality clothing from China and at retail Australian pricing. I ordered a 'white' lace shirt but it was yellow and coarse like twine. I also bought a dress that fits me like a tent. They said their store was in Australia, however it's shipped from China, and it took over two weeks to arrive and next to no updates on status of order, and credit card charge was in the UK. Don't shop here. I don't know how they are not banned from operating in Australia. Just type in Boho pure in google and you will see how many other people have gotten scammed. You get sucked in by the lovely photos and their positioning themselves as an Australian company. It's a lie. Just cheap factory products. All the responses are eloquently written by a supposed Customer Service Agent called Clara - more like an AI generated response. I'm sure the same agent Clara will respond to this review and sugar coat a response at how sorry they are that I am dissatisfied bla bla bla. I will write this review wherever possible until they are banned. It's so wrong and unfair. We work hard for our money and these jokers think they have the right to cheat honest people. Such a regrettable purchase.
... as expected, the reply I received to this review posted yesterday is just another copy and paste. Clara, you say to get in touch with you, but I already have. You asked me to take photos of the items of me wearing the items to show my claim that they are COMPLETELY DIFFERENT from the photos on your website and I have sent them to you, and you say you sympathise that I am disappointed BUT you are refusing to refund me. The photo clearly shows how different the product is to your photo.
If you want to truly offer me a great experience, then refund my order because the 'lace crocheted shirt' is not lace but a horrible coarse and yellow twine like a fish net! The dress is a giant tent and different colour on the lower part of the dress.
June 30, 2025
Unprompted review
Reply from Thepureboho
Hi,
Thank you for taking the time to share your experience — we’re truly sorry to hear that you were disappointed with your order.
We’d like to clarify that PureBoho is indeed an Australian-owned brand, and while we proudly design our collections in Australia, we also work with international warehouses and logistics partners — as do many global e-commerce businesses — to serve customers efficiently worldwide.
We understand your concerns, especially regarding delivery delays or product expectations. Our customer service team is real and available 7 days a week at info@thepureboho.com. We respond to every email, and we always offer refunds or exchanges for eligible items, especially if the product received is not as described.
We genuinely care about customer satisfaction and have helped thousands of happy customers. If your experience didn’t reflect that, we sincerely apologize — and we’d love the chance to make it right.
Please feel free to contact us directly with your order number so we can personally assist you. Your feedback is taken seriously, and we’re here to help.
Warm regards,
Clara from PureBoho 🤍
If I could give 0 stars I would
If I could give 0 stars I would. Top was slow to arrive and didn’t arrive in time for my holiday. When I got back I opened the package to find it had huge rips in the underarms on both sides, and also down the seams on the sides. It was clearly very cheaply made and had threads coming out everywhere. I immediately contacted the company and sent photos, and at first they said there was no problem, before agreeing there was. They asked if I wanted a replacement or store credit. I said neither, that I wanted a refund. Then they said that they wouldn’t refund me because I contacted them longer than three weeks after delivery. I explained that I was away but they don’t care. They clearly are doing everything they can to keep my money. So dodgy. The item didn’t even look much like in the ad.
June 27, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear about your experience and completely understand your frustration.
We always aim to provide quality items and responsive support, so we’re disappointed to learn this was your impression. While our return window is typically 3 weeks from delivery, we genuinely try to be flexible in special circumstances — especially when it involves a faulty item. If you were away and unable to inspect your order in time, we absolutely understand.
Please know that we’re here to make things right. If you’d be open to continuing the conversation, kindly reach out again to our Customer Service team at info@thepureboho.com so we can review this case once more and find the best resolution for you.
Thank you for your feedback — it helps us improve.
Warm regards,
Clara from PureBoho 🤍
I have been ripped off
I wish I had seen this site before I was sucked in by the lovely looking website.
I ordered an item which was advertised as linen cotton blend.
I then received an email from the site stating that it was not actually cotton or linen, but infact Polyester. I advised I would rather a refund as it's not suitable for my trip to SE Asia. I was offered to choose something else but I said I would rather a refund. After multiple emails it was agreed I would receive a refund.....Then radio silence. No refund and no replies to my emails. I am being ignored.
Extremely disappointed and feel totally ripped off. Pure Boho, please do the right thing before I dispute the credit card transaction
June 25, 2025
Unprompted review
Reply from Thepureboho
Hi there, 😊
Thank you for your message, and I’m truly sorry to hear how disappointed you’ve felt please rest assured that we take your concerns very seriously.
As previously confirmed, your refund is already being processed and will be issued to your original payment method very shortly. We’re genuinely sorry for the delay and any frustration this may have caused. Please note that sometimes refund processing can take a few business days to reflect on your account depending on your bank.
We’re here to help every step of the way and will make sure this is resolved properly thank you again for your patience and for giving us the opportunity to make things right.
Warm regards,
Clara from PureBoho 🤍
Disappointed
Disappointed! Crappy cheap clothing. Might say the company is born in Australia, definintely made in China. Cheap and nasty. Not worth the wait or the money. Ripped off and unhappy customer. DONT WASTE YOUR TIME.
June 26, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that you were disappointed with your experience.
PureBoho is proudly designed in Australia, and to serve customers around the world, we partner with global manufacturers and warehouses — just like many modern fashion brands. This allows us to keep up with demand while maintaining affordable pricing and accessible shipping.
That said, if the item you received was not up to your expectations or arrived damaged, please don’t hesitate to contact our Customer Service team at info@thepureboho.com. We’re available 24/7 and always ready to help resolve any issues with your order — including offering returns or exchanges where needed.
We appreciate your feedback and will take it into account as we continue working to improve.
Warm regards,
Clara from PureBoho 🤍
Don't buy- read reviews!!
Wish I had read the reviews first! Cheap Temu quality clothing for normal retail prices. The 'white' lace was yellow and so coarse. Sizing was terrible and the return was going to cost $30 in postage. They said their store was in Australia, however admitted its shipped from overseas (AKA China). Disappointing experience, don't shop here.
June 23, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for your feedback — we’re genuinely sorry to hear that you were disappointed with your experience.
We’re an Australian brand, and like many global e-commerce companies, we work with international warehouses to ship orders efficiently worldwide. We do our best to clearly communicate this on our website.
Regarding your return, we understand international postage can be costly, which is why our Customer Service team is always available to find a fair solution — including discounts, exchanges, or support with returns. If your item was faulty or not as described, please don’t hesitate to contact us at info@thepureboho.com — we’re available 24/7 and always happy to help.
We truly value your feedback and are committed to improving every step of our customer experience.
Warm regards,
Clara from PureBoho 🤍
Total scam from China
Total scam from China. Do not buy from this site. I ordered the satin shirt and top set. Never arrived. Emailed them no answer.
Everything looked legit can't believe I fell for this.
Avoid at all cost
June 23, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for your message. I’ve just searched your name in our system and can confirm that your order was successfully delivered on June 23rd. We also respond to every email we receive within 24 hours, so it’s impossible that you didn’t receive a reply.
Please don’t hesitate to reach out to us again at info@thepureboho.com with your order details — we’re always here to help and ensure everything is resolved to your satisfaction.
Warm regards,
Clara from PureBoho 🤍
No Customer Service
The two shirts I ordered where not true to size and did not fit. I sent an email requesting to organise a return and refund and have had no response to date.
June 3, 2025
Unprompted review
Reply from Thepureboho
Hi there, 😊
We’re truly sorry to hear about your experience, but we can assure you that this doesn’t reflect how we operate.
At PureBoho, our Customer Service team replies to every email within 24 hours, 7 days a week. If you haven’t received a response, there’s a chance your message didn’t come through to us.
Please make sure you’ve contacted us at the correct address: info@thepureboho.com and feel free to share your email address or order number so we can locate your request and assist you right away.
We’re here to help and always happy to find a solution as quickly as possible 🤍
Warm regards,
Clara from PureBoho ✨
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE.
I normally do my due diligence and check reviews from shops I haven’t purchased from before. I’m not sure why I didn’t on this occasion but have learnt my lesson and sharing in the hope it will help others.
THIS SITE IS A SCAM. I received some of my order but the clothing is terrible quality, the material is falling apart, there is threads hanging off everywhere and couldn’t have cost more than $10 to make an item advertised for $130.
I am now trying to get a refund but after reading the reviews below, I suspect I’ve lost my money.
June 14, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear about your experience and completely understand your frustration. Please rest assured that we take every concern seriously, and we never want our customers to feel disappointed.
We kindly invite you to stay in touch with our Customer Service team at info@thepureboho.com — we are committed to finding a solution that works for you and will do our best to assist promptly and fairly.
Thank you for your feedback, and again, we’re genuinely sorry this has been your experience.
Warm regards,
Clara from PureBoho 🤍
This company is not ligit.
This company is not ligit.. asked to exchange 3 garments for a different size, they want $94 for shipping??
Thepureboho, still waiting for a response on how we are going to find the best possible solution as your reply to my review??
21/10/25 I have gotten no response.. I want to know why It cost so much to exchange? These garments do not have tags on.. so sizing is shonky
June 10, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that you’re disappointed and that your experience didn’t meet your expectations.
I’ve seen that you’ve been in touch with our Customer Service team, and I’m confident that together you’ll find the best possible solution. We always do our best to ensure every customer feels heard and supported, and we’re here to help make things right.
Thank you for your patience, and we appreciate the opportunity to resolve this with you.
Warmly,
Clara from PureBoho 🤍
What an absolute second rate crap…
What an absolute second rate crap business. Ordered a top for $70. No confirmation, no postage details. It randomly arrived 2 weeks later in a crappy package. The top itself was far from what it appeared. Looked like a $2 TEMU top in itchy material lookalike lace and didnt fit at all. I am so annoyed at the price for the crap received.
June 2, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for your feedback, and I’m truly sorry to hear you’re disappointed with your experience.
I’ve just reviewed your order, and I can confirm that it was placed with a promotional code, bringing the total to $64 AUD. A confirmation email was sent immediately after the purchase — if it didn’t appear in your inbox, it may have landed in your spam or promotions folder. We always include a tracking link within the first few hours after an order is placed, and this information is also clearly outlined on our website.
As shared on our shipping policy, our parcels are delivered within 6 to 12 business days, and your delivery was completed well within that timeframe.
Regarding product quality — we use high-quality materials, and we strive to represent all items as accurately as possible through our photos and descriptions. That said, we’re truly sorry it didn’t meet your expectations.
If you’d like to discuss a return, an exchange, or share more details about the issue, we’d be more than happy to help. Please feel free to reach out to us at info@thepureboho.com, and our customer care team will assist you promptly.
Warm regards,
Clara from PureBoho 🤍
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