The Quilted Boutique  Reviews 130

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the helpful and kind staff who go above and beyond to ensure satisfaction. The quality of the fabrics and products is frequently mentioned as top-tier, with many appreciating the great selection and meticulous packaging that ensures items arrive in perfect condition. Reviewers also commend the quick and timely delivery, often noting that orders arrive well-packed and even include pleasant surprises. However, some people were dissatisfied with order fulfillment and communication, experiencing delays in receiving shipping notices or their orders, and in some cases, difficulty with cancellations. A few other people also felt that kit contents did not match pattern requirements, with fabric substitutions or shortages that led to needing personal stash to complete projects.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly praising the beautiful, high-quality fabrics... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering online and the... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the beautiful, gorgeous, and... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers praising the quick and... See more

Service

People report positive experiences with service, often describing it as wonderful, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I admit I do a fair bit of on-line shopping for fabric. Quilted Boutique offers great selection and quality fabric but what makes this shop the best is their outstanding service. My orders have always... See more

Company replied

Rated 4 out of 5 stars

I love your fabrics. When I asked a questions they were answered in a timely manner. The only request I would have is that a pattern be with fabric when it arrives. I realize it is sent electronically... See more

Company replied

Rated 5 out of 5 stars

I was very excited to find your site and see the fabrics and other sewing related items you have. It was easy to order and the staff was very helpful when there was an address problem. I have enjo... See more

Company replied

Rated 5 out of 5 stars

I would really like to thank Tracy for her amazing customer service!! I had ordered a mini iron as a Christmas present, I was a bit worried so I contacted the email when I didn’t receive any tracking... See more


Company details

  1. #1 of 1 best companies in Quilt Shop
  2. #1 of 1 best companies in Clothing Alteration Service
  3. #1 of 1 best companies in Fabric Store
  4. #5 of 10 best companies in Gift Shop
  5. #1 of 1 best companies in Linens Store

Written by the company

An Organic Cottons Quilt Shop In Paris Ontario Canada. We strive to provide healthy chemical free cotton and linen for your family and home. The Quilted Boutique is located in Paris Ontario Canada, we ship ALL USA and Canada Organic Cotton OEKOTEX CERTIFIED Fabric, Quilts, Quilting Services, Sewing, Custom Cutting, Custom Sewing And Quilts Offered. Visit Our Website for more information. www.thequiltedboutique.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic! Great Customer Service!

July 29, 2025
The Quilted Boutique  logo

Reply from The Quilted Boutique

Thank you Nicole, can't wait to see your finished piece.

Rated 5 out of 5 stars

She let me know right away and issue…

She let me know right away and issue with the amount ordered and offered right away alternatives to complete my order. Great communication. Would make another purchase again.

July 26, 2025
The Quilted Boutique  logo

Reply from The Quilted Boutique

Thanks Deb, I can't wait to see your Sparrows

Rated 5 out of 5 stars

The service was great

The service was great. Nice to have a reliable Canadian company with quilting supplies.
Have a good day. Norma

July 19, 2025
The Quilted Boutique  logo

Reply from The Quilted Boutique

We appreciate you Norma, thank you so very much.

Rated 5 out of 5 stars

Awesome shop, quality service and products

Nice quality fabric and love the paper piecing templates, I'm looking forward to trying the chalk stencil.
Shipping was quick. I'll be ordering from this shop again, thank you.

June 9, 2025
The Quilted Boutique  logo

Reply from The Quilted Boutique

Thanks we appreciate the opportunity to serve you

Rated 5 out of 5 stars

The Customer Service was…

The Customer Service was excellent!Quick response to my e-mails and they go above and beyond to assist you with your order!

May 27, 2025
The Quilted Boutique  logo

Reply from The Quilted Boutique

Thanks so much Pat. We appreciate you.

Rated 5 out of 5 stars

Delightful!

She held my hand picking out the fabric. The website said "ask your question and they will answer in 2 minutes." I asked my question on a late Saturday afternoon not expecting an answer...but she did! She was delightful!

May 11, 2025
The Quilted Boutique  logo

Reply from The Quilted Boutique

Thank you Revonda, we appreciate you.

Rated 5 out of 5 stars

The follow-up of my order

The follow-up of my order. They are very helpfull, good advise, honest. It is going to be my favorite quilt shop.

April 7, 2025
The Quilted Boutique  logo

Reply from The Quilted Boutique

Thanks Liane

Rated 1 out of 5 stars

Digital copies are not legitimate

I was sold a digital copy that was not in order or complete. I suspect it is not a legitimate copy from the publisher and you refused to give me my money back ….. you took days trying to fix it and did a crap job and your customer service is beyond atrocious!!!

April 4, 2025
Rated 5 out of 5 stars

Beautiful French Roses fabric

I was searching for a fabric (French roses) that was or is being discontinued. I found it searching online and went to order what I thought was going to be only be a half yard which I would take because I needed it in hopes of finding more. The owner of the shop reached out to me the following day and said that their inventory was off, which I was able to order more of the fabric I need to finish the quilt. I was very excited to get that email and happy that the quilt will come out just how I planned it ! :). No more searching, yay!
Customer Service was perfect in every way adding the extra fabric to my order without any extra shipping cost.
Thank you very very much for all that you do, so glad to have discovered The Quilt Boutique shop in Canada
Sincerely, Carolyn from Southern California, USA

March 11, 2025
The Quilted Boutique  logo

Reply from The Quilted Boutique

Thanks Carolyn, we have the same taste i think. We appreciate you.

Rated 5 out of 5 stars

I signed up for a BOM by accident

I signed up for a BOM by accident, and they were understanding and gave me a refund. Also very patient with me on changing pick up times!

February 18, 2025
The Quilted Boutique  logo

Reply from The Quilted Boutique

Thanks Laura, send pix

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look