The Quilted Boutique  Reviews 130

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the helpful and kind staff who go above and beyond to ensure satisfaction. The quality of the fabrics and products is frequently mentioned as top-tier, with many appreciating the great selection and meticulous packaging that ensures items arrive in perfect condition. Reviewers also commend the quick and timely delivery, often noting that orders arrive well-packed and even include pleasant surprises. However, some people were dissatisfied with order fulfillment and communication, experiencing delays in receiving shipping notices or their orders, and in some cases, difficulty with cancellations. A few other people also felt that kit contents did not match pattern requirements, with fabric substitutions or shortages that led to needing personal stash to complete projects.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly praising the beautiful, high-quality fabrics... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering online and the... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the beautiful, gorgeous, and... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers praising the quick and... See more

Service

People report positive experiences with service, often describing it as wonderful, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I admit I do a fair bit of on-line shopping for fabric. Quilted Boutique offers great selection and quality fabric but what makes this shop the best is their outstanding service. My orders have always... See more

Company replied

Rated 4 out of 5 stars

I love your fabrics. When I asked a questions they were answered in a timely manner. The only request I would have is that a pattern be with fabric when it arrives. I realize it is sent electronically... See more

Company replied

Rated 5 out of 5 stars

I was very excited to find your site and see the fabrics and other sewing related items you have. It was easy to order and the staff was very helpful when there was an address problem. I have enjo... See more

Company replied

Rated 5 out of 5 stars

I would really like to thank Tracy for her amazing customer service!! I had ordered a mini iron as a Christmas present, I was a bit worried so I contacted the email when I didn’t receive any tracking... See more


Company details

  1. #1 of 1 best companies in Quilt Shop
  2. #1 of 1 best companies in Clothing Alteration Service
  3. #1 of 1 best companies in Fabric Store
  4. #5 of 10 best companies in Gift Shop
  5. #1 of 1 best companies in Linens Store

Written by the company

An Organic Cottons Quilt Shop In Paris Ontario Canada. We strive to provide healthy chemical free cotton and linen for your family and home. The Quilted Boutique is located in Paris Ontario Canada, we ship ALL USA and Canada Organic Cotton OEKOTEX CERTIFIED Fabric, Quilts, Quilting Services, Sewing, Custom Cutting, Custom Sewing And Quilts Offered. Visit Our Website for more information. www.thequiltedboutique.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

130 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Did not get what I ghought I ordered

I thought I ordered 1 yard of fabric and all I got was a fat quarter which was over 14.00 dollars. Way to expensive.

January 10, 2025
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Reply from The Quilted Boutique

Hello Carolyn

Please contact us directly, we would be happy to discuss your purchase.

On a quick response to your comment today please note, we do not offer 1/4 yard sales of fabrics. All fabrics are offered in 1/2 yard increments,
The Clothworks fabric you purchased converts to $7 USD a half yard.
We look forward to hearing from you.

Thank you
All the best,
The Quilted Boutique www.thequiltedboutique.com

Rated 2 out of 5 stars

When I ordered material

When I ordered material, 1 of my purchases was listed as having 2 yds left. Next day email received saying no stock. I would not have placed an order for 1 item with shipping cost being $15.

December 30, 2024
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Reply from The Quilted Boutique

Hello Karen,
I sure wish you would have returned my many emails and contact attempts.
But I've heard nothing in response. I can't solve the problem about fabric being sold out, if no one returns my communication attempts.
I've refunded your order.

All the best Karen,
Thanks
The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

The Quilted Boutique has been very good…

The Quilted Boutique has been very good throughout the postal/parcel strike. Whenever I have asked for an update they are sure to find out for me. The 7th can’t come fast enough!

December 23, 2024
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Reply from The Quilted Boutique

Thanks Sandie we appreciate you

Rated 5 out of 5 stars

Excellent service

Excellent service, thanks

November 19, 2024
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Reply from The Quilted Boutique

Thank you Glenys, we appreciate you.

The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

The Quilted Boutique has exceptional fabric and patterns.…

The Quilted Boutique has gorgeous high-quality fabric. Tracy, the owner, is an artist picking out fabrics and patterns. Have spent more than one paycheck at this wonderful quilt shop. Customer service is outstanding as well.

October 15, 2024
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Reply from The Quilted Boutique

Wow! Thank you so much Gwendia for your kind words.
We greatly appreciate your business.

The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

Excellent service

Excellent service! Lovely fabric!

August 25, 2024
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Reply from The Quilted Boutique

Thank you so much, you're just a lovely lady. We have enjoyed working with you.

The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

Great service

Accommodation on my short notice, friendly,

August 17, 2024
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Reply from The Quilted Boutique

Thank you Lori it was very nice meeting you

The Quilted Boutique www.thequiltedboutique.com

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