TheRaceWorks Reviews 497

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the promptness of delivery and the high quality of the products, often noting that items arrive quickly and in excellent condition. Many people appreciate the seamless ordering process and the competitive pricing, making them likely to reorder. The service is frequently highlighted as top-tier, with efficient communication and helpful staff. However, some customers also noted issues with delivery tracking information being inaccurate or parcels being handled by different couriers than initially indicated. A few people experienced damaged items upon arrival or received products that did not match the expected sizing. There were also isolated instances where orders did not arrive at all.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Order

Users describe positive interactions with order. Customers frequently praise the easy and smooth ordering... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of items, such as shirts,... See more

Service

Reviewers express high satisfaction with the service. Customers consistently praise the excellent and quick... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a genuine Ferrari polo shirt for the Spa GP this summer. The item arrived next day in perfect condition and quality was top notch. I only paid for standard delivery but the shirt arrived n... See more

Rated 5 out of 5 stars

Purchased for first time, using The Race Works on Sunday 7 Dec’25, Mclaren constructors winning cap, by Tues 9 Dec’25 via DPD it arrived. Very impressed with prompt delivery & comms updates as well... See more

Rated 5 out of 5 stars

Ordered an aston martin hoodie that I didn’t like (whats with the oversized hoodie look these days?). Initial delivery was super quick- within 2 days, and when I thought the hoodie was mistakenly goi... See more

Rated 5 out of 5 stars

I had never heard of The Race Works before I bought from them, but they were the cheapest site for what I wanted and the items came promptly and were as described. This is particularly important as I... See more


Company details

  1. Sportswear Store
  2. Hat Shop
  3. Headwear Store
  4. Men's Clothing Store
  5. Motorsports Store

Written by the company

Shop this season's F1 collections including teams such as Mercedes, McLaren, Red Bull Racing, Aston Martin F1 and many more


Contact info

4.9

Excellent

TrustScore 5 out of 5

497 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Simply Exceptional

Above and Beyond - Customers at the forefront of their mind!

Being a first time customer I was overly impressed with the companies customer service.

On looking for a product, they were cheaper than any other supplier online and so I selected the size of hat I wanted.
On ordering, autofill put in the incorrect postcode. Within 5 minutes a customer services person called me, followed by an email asking for the correct postcode.
Simply first class.

The order came via DHL (not my favorite delivery company), but was delivered in less that 24 hours.
A bit like Prime on speed!

I certainly will be ordering again, an absolute perfect experience from which others can learn a lot.

What is disappointing is reading some of these one star reviews.
The majority of these are due to DHL deliveries that the company shouldn't be judged on, if DHL delay, it isn't the company's fault.
Nor should they be judged due to customers not being able to read T&Cs, which I may point out are very clear.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Really good

Haven’t heard of this website before making my purchase, looked for the tip on google and this site had the best deal. Really quick delivery and packaged with care, would recommend!!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

McLaren F1

Hi, never used this company before, but took a punt as the wife is into the McLaren’s F1 team, can’t understand why. She was not disappointed. Would used them again.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great fanwear at reasonable prices

I had never heard of The Race Works before I bought from them, but they were the cheapest site for what I wanted and the items came promptly and were as described. This is particularly important as I left it last minute but wanted Ferrari merchandise before Monza. I got frequent updates from them on the status of my order, and cannot rate them highly enough.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Josh provided outstanding service

Josh provided outstanding service from start to finish. As soon as the order was placed, he called me directly to confirm the delivery address, ensuring there were no issues. He also went the extra mile by arranging a pre-12 delivery for me, which was a huge help. To top it off, he followed up afterwards to check everything had arrived safely. This level of care and attention was greatly appreciated and really stood out.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Never used this company previously but definitely will be again. Great price, quick service and well packaged. Item was perfect and cheaper than anywhere else.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

First time ordering from TRW with an introductory discount. Product came as described and well packed to avoid damage in transit. Size fits perfectly.

September 8, 2025
Unprompted review

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