TheRaceWorks Reviews 497

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the promptness of delivery and the high quality of the products, often noting that items arrive quickly and in excellent condition. Many people appreciate the seamless ordering process and the competitive pricing, making them likely to reorder. The service is frequently highlighted as top-tier, with efficient communication and helpful staff. However, some customers also noted issues with delivery tracking information being inaccurate or parcels being handled by different couriers than initially indicated. A few people experienced damaged items upon arrival or received products that did not match the expected sizing. There were also isolated instances where orders did not arrive at all.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Order

Users describe positive interactions with order. Customers frequently praise the easy and smooth ordering... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of items, such as shirts,... See more

Service

Reviewers express high satisfaction with the service. Customers consistently praise the excellent and quick... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a genuine Ferrari polo shirt for the Spa GP this summer. The item arrived next day in perfect condition and quality was top notch. I only paid for standard delivery but the shirt arrived n... See more

Rated 5 out of 5 stars

Purchased for first time, using The Race Works on Sunday 7 Dec’25, Mclaren constructors winning cap, by Tues 9 Dec’25 via DPD it arrived. Very impressed with prompt delivery & comms updates as well... See more

Rated 5 out of 5 stars

Ordered an aston martin hoodie that I didn’t like (whats with the oversized hoodie look these days?). Initial delivery was super quick- within 2 days, and when I thought the hoodie was mistakenly goi... See more

Rated 5 out of 5 stars

I had never heard of The Race Works before I bought from them, but they were the cheapest site for what I wanted and the items came promptly and were as described. This is particularly important as I... See more


Company details

  1. Sportswear Store
  2. Hat Shop
  3. Headwear Store
  4. Men's Clothing Store
  5. Motorsports Store

Written by the company

Shop this season's F1 collections including teams such as Mercedes, McLaren, Red Bull Racing, Aston Martin F1 and many more


Contact info

4.9

Excellent

TrustScore 5 out of 5

497 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fabulous

Fabulous! My order came quickly and was an easy ordering process. Would use again!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Always a great shopping experience

Have made several purchases from TheRaceWorks. A great selection of products, always at great prices. Order dispatched quickly and delivered on time. So good to find a small business that puts the customer’s experience first.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. I also had to change the delivery address & it was done very quickly. Delivery service was good with tracking made available.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

I emailed you to request that item had…

I emailed you to request that item had been delivered to me as DHL failed to follow my instruction to the leave the goods without a signature, you replied and said that you have item returned to you and a credit would be issued, DHL have tried to deliver again and are now emailing to say the goods are on hold at their Exeter depot, so only have DHL failed to follow my instructions so have you, please get this issue resolved immediately

August 26, 2025
TheRaceWorks logo

Reply from TheRaceWorks

Hi Mike,

Thank you for your feedback, and we're sorry to hear about your experience.

We did respond to your initial request and promptly contacted DHL to cancel the delivery, as per your instructions. Unfortunately, despite our efforts, DHL did not action the cancellation on their end, which was beyond our control.

To ensure you weren't left out of pocket during this process, we issued a full refund on September 2nd—prior to receiving the returned item.

We understand your frustration and apologize for the inconvenience caused. If there's anything further we can assist you with, please don’t hesitate to get in touch directly.

Best regards,
TheRaceWorks Team

Rated 5 out of 5 stars

Good experience returns

Ordered an aston martin hoodie that I didn’t like (whats with the oversized hoodie look these days?). Initial delivery was super quick- within 2 days, and when I thought the hoodie was mistakenly going to the wrong place raceworks worked quickly to check and resolve the issue. My refund was dealt with quickly and efficiently. My only slight quibble was on emailing (as per their process) to advise of the return I had no response to acknowledge my request to return the hoodie. I would defiantly use again and would recommend.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

McLaren team shirt for my son…

Ordered a McLaren team shirt for my son which was a bit small for him. Contacted the team and they were great and as I was local allowed me to exchange the product in person at an arranged time. Really nice group of people and had some other great merch there. Initial delivery was quick, can’t fault them.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Very accommodating staff. Ordered a hoodie but the size didn’t fit. We were close to the warehouse/office and they arranged a swap in person same day and also bought some cool items down to try. They went out of their way to be helpful and were super nice people. 10/10 would recommend.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Ferrari Thermal Cup

Love my Ferrari thermal cup and got it a bit cheaper thanks to the discounts, was posted off and arrived pretty quickly tbh, will be ordering from theraceworks team again 👍⭐⭐⭐⭐⭐

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Motorsport clothing


I have purchased twice from TheRaceWorks now and I can definitely recommend. Products are excellent and they arrive in good time. Really happy with my Mercedes shorts.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Better than NewEra for NewEra products

I tried ordering the same cap (McLaren dark green new era cap) from New Era directly, they took my order for two caps and refunded it due to insufficient stock, I then tried to order just one cap and still, they refunded due to insufficient stock, why it was even on their website I don't know. I came to TheRaceWorks and they pulled through, whilst slightly more expensive than New era they actually had stock and delivered quickly and in sturdy packaging, I would use again and I would recommend.

July 15, 2025
Unprompted review

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