Very pleased with the product. Four rattan bar stools purchased. Look great in our kitchen. Despite their airy appearance, they are very robust and comfortable. Fast, efficient service Would recomme... See more
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Review summary
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Reviews shaping this summary
Great purchase of Komodo stools. I did a lot of shopping around for stools and Decided on the Komodo stools and we are not disappointed, they are comfortable and look great and sturdy. They order... See more
The Java bar stools are great, easy to put together and good quality. I am looking forward to getting the Tobias chair when it is back in stock. I had a few questions before I ordered and the custom... See more
Beautiful furniture, looks great, but would have been good to have been informed of delay in fulfillment of order,when the order was placed. I only found out that due to a family holiday, order woul... See more
Company replied
Company details
- Furniture Store
- Bar Stool Supplier
- Bedroom Furniture Store
- Cane Furniture Store
- Living Room Furniture Store
About The Rattan Company
Written by the company
The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
Contact info
Owl Barn, Planetree Lane, Kirk Hammerton, YO26 8FQ, York, United Kingdom
- 07938 706842
- hello@therattancompany.co.uk
- therattancompany.co.uk
4.6
Excellent
540 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very happy
Very happy with purchase of Butterfly stool. Quick delivery.
Customer service was excellent. Thanks Lucinda!
January 6, 2025
Terrible customer service
Terrible customer service. Rude and unprofessional responses. Very disappointed. Also, they advertise products they can't offer since they are out of stock and they don't restock. Pointless advertisement.
January 16, 2025
Unprompted review
Reply from The Rattan Company
Please note that this customer has never purchased an item from the Rattan Company and once you have read the timeline / email conversation below I'm sure you will also feel that a 1 Star review is totally unwarranted. Please judge for yourself.
-----------------------------------
Hi,
I emailed you some time ago asking if you were going to restock moses baskets (they are all sold out). You said that you would by January but it doesn't seem like you have them yet. Could you please give me an update? Thanks
..............................................
Hi,
I was and am expecting them this month. They are all handmade in Ghana so issues can arise which delays things, and this is out of my hands. Once they are here they will be available.
Best wishes,
Lucinda
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Lara Fernandez just left a new 1-star review
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I am sorry to hear you feel this way. I’d just like to point out that we are a small business and having people like yourself reviewing us in this way because we do not have stock of an item is really not very nice.
We work hard to run this business and always try to be honest with our customers on time lines but sometimes things occur or go wrong and we can’t promise things. My communication to you was not at all rude, I was trying to explain why the stock wasn’t here yet.
I will be responding to your review with all communications to show those who see it what you mean by rude! We have plenty of excellent reviews from real customers about our products and our customer service.
Best wishes,
Lucinda
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Hi Lucinda,
You must have a problem if you see there is nothing wrong with the way you approach customers via email.
First of all, you should have apologised in the beginning for not meeting customer's expectations regarding stock availability instead of just saying it is out of your hands. Secondly, you should have said that you were going to contact me directly as soon as you had news or as soon as the stock arrived (and perhaps ask me what item in particular I was after). Instead, you replied: once they are here, they will be available. Again, taking zero responsibility and zero interest in customer service, which is unprofessional and rude in approach and certainly detrimental for the development of any business regardless of its size. I will certainly reply on Trustpilot with your answers to prove my point.
All the best
Great customer service
We bought some lovely bar stools. Unfortunately they weren't right for us (Too Big) and we had to return them.
The return was made very easy, and we received great customer service. It's when you have a problem that a company shows how good they are and The Rattan Company were absolutely great.
December 31, 2024
The light shade turned up when expected…
The light shade turned up when expected and it is of an excellent quality. We have not as yet put it up.
January 6, 2025
Quality product, superb service
Absolutely delighted with the product - even nicer than it looked on the photos. Quality is excellent and very sturdy and well made. Service excellent two - arrived a couple of days after I placed the order and communication was great about when the parcel would arrive on tge day. Very happy and would definitely recommend this company.
January 6, 2025
They were very informative and kept me…
They were very informative and kept me up to date on my order.
December 29, 2024
Komodo bar stools.
Although we had to wait as the bar stools went out of stock.
Once new stock received they were despatched and delivered quickly.
Quality of these stools is excellent and worth the wait.
December 31, 2024
Orders were prompt and when I found a…
Orders were prompt and when I found a small fault, a replacement and collection were organised very quickly. We love our new barstools
December 29, 2024
Great Customer Service Experience
I ordered a moses basket a while back and then ordered some extra fitted sheets for it shortly before Christmas. I ordered four extra sheets but as these arrived shortly before the holidays, I didn't open the individual pouches until I was ready to wash them after Christmas day.
When I did so, I realised I only received one sheet whilst I had ordered four. I contacted customer service and, in all honesty, I wasn't expecting much of a reply as it had already been about 10 days from the delivery and I should have checked this earlier.
I was pleasantly surprised when I got an email from Lucinda at customer service giving me a DPD tracking number saying the other three fitted sheets were on their way. These arrived promptly today.
It's hard to find companies out there with such good customer service and prompt response, and the quality of the product itself is excellent.
I would definitely recommend them to other mums-to-be!
January 2, 2025
Unprompted review
Beautiful Babies crib
Babies crib
Beautifully made arrived quickly
4year old delighted with it for Christmas
December 13, 2024
Good product at a great price
Good communication from the seller, quick delivery, good price and a quality product.
December 13, 2024
Reply from The Rattan Company
Thanks!
well packed and delivered on time
December 9, 2024
I was very Happy with my Natural Rattan…
I was very Happy with my Natural Rattan shade and was pleased with the quality so decided to order one with the Aqua trim, the shade arrived very promptly, unfortunately for some reason I am struggling to fit it onto my ceiling rose attachment, though I had no trouble with 1st order. The contact phone number on the website is unfortunately incorrect, but I received an alternative number to call following my email to the company, I was advised that it is likely my ceiling rose fitting is likely the issue? I have an electrician coming to
see to check my ceiling rose fitting and cause of issue, as I am totally flumoxed as to why I had no problem with fitting my first shade. It would be helpful if the contact phone number on the website could be resolved in order to improve communication.
December 11, 2024
Reply from The Rattan Company
Hi Anne, thanks for your review. The contact number is now sorted. All the best
Great quality product
Great quality product, quick delivery for furniture! Really happy.
December 9, 2024
Excellent quality product!
December 3, 2024
Excellent product
Excellent product, excellent service, delivered the very next day.
Very happy!!
November 25, 2024
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