Thereadingglassesshop Reviews 

568
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the attractive styles, comfortable fit, and dependable quality of the reading glasses, noting that the products are well made and sturdy. Many people also appreciate the remarkably fast delivery service, secure packaging that protects fragile frames, and the extremely simple online ordering process. However, some reviewers noted issues with product durability, mentioning that frames occasionally snapped, arms fell off, or parts broke unexpectedly during normal cleaning. Some consumers also experienced occasional delivery delays, tracking difficulties, or received incorrect items that required immediate further assistance and resolution.

What people talk about most

Product

Consumers find product to be positive, highlighting great quality, stylish designs, and excellent value for... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt, quick, and... See more

Quality

Customers consistently note positive experiences with quality, expressing delight with the well-made,... See more

Order

People report positive experiences with order, highlighting that the site is simple to use and the process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Glasses, whilst of excellent quality, did not quite suit my prescription. However, an after sales follow up call from the company re-imbersed me in full without any preamble whatever. Good after s... See more

Company replied

Rated 5 out of 5 stars

I have bought a number of reading glasses from The Reading Glasses Shop and I really like the styles and colours they have on offer. The Reading glasses are well made and durable. Excellent delivery... See more

Rated 5 out of 5 stars

Good, detailed photos online. Simple & quick to order. Could try to ensure that glasses are wide enough for an average face. Delivered quickly & packed to protect the fragile frames.

Rated 5 out of 5 stars

This was my 2nd purchase from this company so was happy to use them again. Of the three pairs received the tortoise shell glasses were unfortunately twisted when they arrived. However The Reading Gla... See more

Company replied


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

568 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(568)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service even when things are not quite right, everything is dealt with very fairly, with no bad taste.

This was my 2nd purchase from this company so was happy to use them again. Of the three pairs received the tortoise shell glasses were unfortunately twisted when they arrived. However The Reading Glasses Shop were very helpful and understanding and offered to send a replacement. Thanks Dan for your excellent service 👍. I definitely will be using you again.

March 30, 2026
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Reply from Thereadingglassesshop

Hi Stuart
That’s a first , twisted 🤷‍♂️😀 , we have a 28 day no questions return policy
If you send me a pic ill send a replacement , I take it the other 2 are all good , I’ve tried calling you
Not to worry we can sort this easily
Warm regards
Dan
Thanks Stuart
Very kind of you to say so
Much appreciated
Dan

Rated 1 out of 5 stars

Terrible cheap rubbish

Terrible cheap rubbish. Screws keep coming out and then they just snapped in half as I was cleaning the lenses. Never had such poor quality crap in my life and no reply to my email from them. !!!!AVOID!!!!! !!!!AVOID!!!!! !!!!AVOID!!!!! !!!!AVOID!!!!!

March 10, 2026
Unprompted review
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Reply from Thereadingglassesshop

Hi Paul
That’s a harsh review , as I’ve said something has happened , possibly in transit , I’ve resent , replaced.
I also emailed to see if all was well and to ask if you were now happier and full of understanding but you havnt replied , oh well I did my best 😀
Sometimes you have to take these harsh criticisms on the chin and move on
Never the less
All the best
Dan 🤷‍♂️😀

Rated 4 out of 5 stars

Good

Only 4 as glasses are not for me.
The site for ordering was simple to use.
The price is reasonable
Quick delivery was very useful and on time
Thankyou

February 27, 2026
Rated 1 out of 5 stars

The arm fell off my new glasses within…

The arm fell off my new glasses within one day. I am very disappointed.

January 28, 2026
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Reply from Thereadingglassesshop

Hi Katherine , was lovely to speak with you , I sincerely hope you get well soon and thank you for your understanding , a replacement is on its way , warm regards
Dan

Rated 4 out of 5 stars

Good service

Ordered glasses but lenses didn’t work for me. Got a prompt refund so no issues.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Glasses are not like any other 3…

Glasses, whilst of excellent quality, did not quite suit my prescription.
However, an after sales follow up call from the company re-imbersed me in full without any preamble whatever.
Good after sales service is as important to me as quality produce and, with that in mind, I would give The reading glasses 5 stars.

February 2, 2026
Thereadingglassesshop logo

Reply from Thereadingglassesshop

Hi Matk
It’s one of those days , I’ve sent you the link but I’m not sure you can change this review from it , never the less I’ll refund as a goodwill gesture , warm regards Dan

Rated 5 out of 5 stars

I have bought a number of reading…

I have bought a number of reading glasses from The Reading Glasses Shop and I really like the styles and colours they have on offer. The Reading glasses are well made and durable. Excellent delivery service, too.

December 30, 2025

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