The Real Estate Group Reviews 

247
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company, noting wonderful professionalism and excellent support from the team. Customers frequently praise the surveyor for being extremely thorough, friendly, and knowledgeable during property inspections, ensuring all questions are fully answered. Consumers also highlight prompt communication and very clear explanations provided throughout the entire client journey from start to finish. Reviewers are especially impressed by the swift delivery of detailed written reports, often received on the very same day the inspection takes place. Many people state they would never hesitate to recommend these reliable property survey services to all their friends.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and friendly service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and professional process from... See more

Response time

Users describe positive interactions with response time, highlighting swift and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We initially used Aaron earlier in 2025 however that property purchase fell through - when we found a new property to we didn’t hesitate to get back in touch with him again and would use him in any... See more

Company replied

Rated 5 out of 5 stars

I met with Aaron beforehand and was able to let him know of a few areas where I had concerns. Aaron was friendly and professional and talked through everything he would do while at the property. Once... See more

Company replied

Rated 5 out of 5 stars

Aaron was highly recommended to us by a couple of people. We are so pleased we chose to use The real estate group for our survey. The whole process was very easy and smooth. All communication was resp... See more

Company replied

Rated 5 out of 5 stars

Very Easy Company to Deal With. Aaron was very helpful. He kept in constant contact ready to answer any questions I had. He also gave me contact details for an asbestos company when I needed the text... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Home Inspector
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Surveyor

Written by the company

A family owned and truly independant real estate advisory with our clients firmly at the heart of all we do. Offering valuation, survey and acquisition services in the residential and commercial property sectors, our aim is to be the first call you make when you've found your next home or investment purchase. Based in Southend on Sea, but offering our services throughout Essex and East London, we are a young dynamic company, with a high level of communcation which is matched only by our expertise, and our passion to be the best at what we do. We specialise in bespoke Residential Surveys & Valuations throughout Essex. If you require a Help to Buy, Probate, Matrimonial or any Open Market Valuation, RICS Level 2 Home Survey (formerly the RICS Homebuyer Survey) or Level 3 Building Survey, ask us for how we can help today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

247 reviews

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5.0

All reviews

(247)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

very responsive to emails
Clear concise report
Very helpful discussion of points outlined in the report
Took care of arranging times with the vendor etc
Highly recommended

February 15, 2024
The Real Estate Group logo

Reply from The Real Estate Group

Thank you for taking the time to leave a review Tracy, we really appreciate it, and of course thank you for choosing us to act on your behalf again.

Returning clients mean the world to me personally and the trust you have placed in me speaks for itself.

It has been our pleasure to assist you, and we look forward to working with you through the remainder of your purchase, and in the future should you require.

Rated 5 out of 5 stars

Fantastic surveyor recommend to all!

Aaron is brilliant he responds very quickly , kept me informed along the way will not hesitate to use again.
5star service for a brilliant price!

February 12, 2024
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Reply from The Real Estate Group

Thank you so much for taking the time to leave a review Claire, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you on this, and we look forward to working with you throughout the remainder of your Help to Buy redemption process, and in the future should need us.

Rated 5 out of 5 stars

10/10- Would recommend.

Aaron was professional and helpful throughout the whole process of getting my flat surveyed. His responses were quick and he managed to complete the survey and have the report completed in great time. He called me to go through any concerns and explain things in detail which was helpful as I am a first time buyer, would definitely recommend.

January 21, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Yasmine we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your home buying journey.

We look forward to working with you throughout the remainder of your purchase, and in the future should you require.

Rated 5 out of 5 stars

Aaron and the team were brilliant!

Aaron and the team were brilliant, He was available quickly and was very quick to respond due to urgent circumstances.

I would highly recommend this company and Aaron and will certainly be using in the future….

January 29, 2024
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Reply from The Real Estate Group

Thank you so much for taking the time to leave a review Iain, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been my pleasure to assist you on this, and we look forward to working with you throughout the remainder of your Help to Buy redemption process, and in the future should need us.

Rated 5 out of 5 stars

The only surveyor you will ever need

Aaron from the Real Estate Group was the consumate professional and the epitome of brilliant customer service. Thorough, uncompromising, personal, the best response times I've ever experienced, he reassured and advised me every step of the way and all at an excellent price point. I genuinely have no hesitation (being a perfectionist myself) in recommending him/his services.

January 24, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Nick we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been my personal pleasure to assist you with this part of your home buying journey.

We look forward to working with you throughout the remainder of your purchase, and in the future should you require.

Rated 5 out of 5 stars

The survey was carried out on a short…

The survey was carried out on a short notice and a detailed report was given on the next working day. I am very satisfied with services provided.

January 24, 2024
Unprompted review
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Rakhee.

Thank you for choosing us to act on your behalf, it has been my pleasure to assist you on this.

We look forward to working with you throughout the remainder of your purchase, and in the future should you require.

Rated 5 out of 5 stars

Adam was amazing

Adam was amazing, he really did go the extra mile, friendly and professional. I’m so glad he was recommended to me, he made the process easy and talked me through the whole thing, as a first time buyer everything seemed overwhelming but at least this part was easy thanks to him! Highly recommend

January 19, 2024
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Reply from The Real Estate Group

Thank you so much for taking the time to leave a review Sam, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been my pleasure to assist you on this, and we look forward to working with you throughout the remainder of your purchase, and in the future should need us.

Rated 5 out of 5 stars

Fast, friendly and professional

Aaron has conducted two Level 2 Homebuyer Surveys for us in the last year and we’ve been impressed with his level of service. He is friendly and prompt, booking in the surveys very soon after instruction. After each survey he calls up to relay his initial findings which we found really helpful. He delivers the very thorough survey report very quickly and is on hand should we have any questions. Definitely recommend!

January 8, 2024
Unprompted review
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Amy, we really appreciate it, and of course thank you for choosing us to act on your behalf again.

Returning clients mean the world to me personally and the trust you have placed in me speaks for itself.

It has been our pleasure to assist you, and we look forward to working with you through the remainder of your purchase, and in the future should you require.

Rated 5 out of 5 stars

Cannot recommend enough!

Very efficient, excellent communication. Made an enquiry about having a survey done and it was only a few weeks before having a report in hand. Would use again for any property survey needs.

January 16, 2024
Unprompted review
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Reply from The Real Estate Group

Thank you so much for taking the time to leave a review Ruth, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been my pleasure to assist you on this, and we look forward to working with you throughout the remainder of your purchase, and in the future should need us.

Rated 5 out of 5 stars

Incredibly professional and most…

Incredibly professional and most importantly, personable. Had a survey done within a week with clear guidelines of what I was to expect and at what stage, with full transparency offered at all times. Would highly recommend using

January 11, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Chris, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been my pleasure to assist you on this.

We look forward to working with you throughout the remainder of your purchase, and in the future should you require.

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative. Detailed survey carried out.

December 21, 2023
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Karen, we really appreciate it, and of course thank you for choosing us to act on your behalf.

It has been our pleasure to assist you. We look forward to working with you through the remainder of your purchase, and in the future, as and when you require.

Rated 5 out of 5 stars

Excellent Service! Five Stars!

Working with Aaron to obtain a property valuation has a been a fantastic, stress free experience and he has kept me full appraised throughout the process with excellent communication and has always been avaialble to assist with queries - thank you!

November 29, 2023
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Reply from The Real Estate Group

Thank you for taking the time to leave a review James, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been my pleasure to assist you on this.

We look forward to working with you throughout the Help to Buy redemption process, and further in the future should need us.

Rated 5 out of 5 stars

5 stars - excellent service

Aaron was brilliant from start to finish for our level 2 homebuyer survey. Really quick to respond and gave a good, in depth report.

Would highly recommend to anyone looking at getting a survey before purchasing!

November 28, 2023
Unprompted review
The Real Estate Group logo

Reply from The Real Estate Group

Thank you for taking the time to leave a review Cam, we really appreciate it, and of course thank you for choosing us to act on your behalf.

It has been our pleasure to assist you. We look forward to working with you through the remainder of your purchase, and in the future, as and when you require.

Rated 5 out of 5 stars

Quality service!

I logged my interest in Aaron’s services and was contacted within 24hrs. Aaron was professional throughout and worked within the time frame he’d initially mentioned. It was my first time doing a RICS2 survey and Aaron walked me through everything and gave me clarity on what to expect. The level of detail given in the report was extremely good! Even my mortgage broker said he’d done a very good job!

November 20, 2023
Unprompted review
The Real Estate Group logo

Reply from The Real Estate Group

Thank you for taking the time to leave a review Eric, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been my pleasure to assist you on this, and we look forward to working with you throughout the remainder of your purchase, and in the future should need us.

Rated 5 out of 5 stars

Excellent and very helpful.

Was recommended Aaron by mortgage broker, he explained the process and what was to be expected of the report, provided a quote same day.
Organised access to property with estate agent, once property was inspected he gave a run down of the main points by phone straight afterwards, which was very helpful for me as a first time buyer.
The report was detailed and sent shortly afterwards.

October 19, 2023
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Yann, we really appreciate it, and of course thank you for choosing us to act on your behalf.

It has been our pleasure to assist you. We look forward to working with you through the remainder of your purchase, and in the future, as and when you require.

Rated 5 out of 5 stars

Accommodating and Quick

Aaron and the team were very accommodating and quick to respond to my needs. Helpful with the whole process from start to finish.

September 11, 2023
Unprompted review
The Real Estate Group logo

Reply from The Real Estate Group

Thank you for taking the time to leave a review George, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been my pleasure to assist you on this, and we look forward to working with you throughout the remainder of your Help to Buy redemption process, as and when you need us.

Rated 5 out of 5 stars

First class service!

September 30, 2023
The Real Estate Group logo

Reply from The Real Estate Group

Thank you for taking the time to leave a review Colin, we really appreciate it, and of course thank you for choosing us to act on your behalf.

It has been our pleasure to assist you. We look forward to working with you through the remainder of your purchase, and in the future, as and when you require.

Rated 5 out of 5 stars

Very prompt service with immediate in…

Very prompt service with immediate in depth feed back on property. Polite and helpful.

September 28, 2023
The Real Estate Group logo

Reply from The Real Estate Group

Thank you for taking the time to leave a review Viv, we really appreciate it, and of course thank you for choosing us to act on your behalf again.

Returning clients mean the world to me personally and the trust you have placed in me speaks for itself.

It has been our pleasure to assist you, and we look forward to working with you through the remainder of your purchase, and in the future should you require.

Rated 5 out of 5 stars

Great Service!

Aaron was great from beginning to end, talked me through the process, responded very quickly once instructed and report was sent straight over, made what I thought was going to a stressful process very stress free! Thank you

September 25, 2023
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Tara, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been my pleasure to assist you on this, and we look forward to working with you throughout the remainder of your purchase, and in the future should need us.

Rated 5 out of 5 stars

Efficient and detailed

We were recommended to the Real Estate Group by friends who had used them a few months previous for their house move. The initial conversation to figure out what service we would require was informative, and from then on the process was extremely efficient and we could tell we was in the hands of an expert in their field. Every communication we had with them was professional and they met our needs thoroughly. The report that was produced was extremely detailed and explained simply. We can not recommend them highly enough and would not hesitate to use them again in the future should we need to.

September 13, 2023
The Real Estate Group logo

Reply from The Real Estate Group

Thank you for taking the time to leave a review Aaron, we really appreciate it, and of course thank you for choosing us to act on your behalf.

It has been our pleasure to assist you, and we look forward to working with you through the remainder of your purchase, and in the future should you require.

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