The Real Estate Group Reviews 

248
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company, noting wonderful professionalism and excellent support from the team. Customers frequently praise the surveyor for being extremely thorough, friendly, and knowledgeable during property inspections, ensuring all questions are fully answered. Consumers also highlight prompt communication and very clear explanations provided throughout the entire client journey from start to finish. Reviewers are especially impressed by the swift delivery of detailed written reports, often received on the very same day the inspection takes place. Many people state they would never hesitate to recommend these reliable property survey services to all their friends.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and friendly service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and professional process from... See more

Response time

Users describe positive interactions with response time, highlighting swift and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We initially used Aaron earlier in 2025 however that property purchase fell through - when we found a new property to we didn’t hesitate to get back in touch with him again and would use him in any... See more

Company replied

Rated 5 out of 5 stars

I met with Aaron beforehand and was able to let him know of a few areas where I had concerns. Aaron was friendly and professional and talked through everything he would do while at the property. Once... See more

Company replied

Rated 5 out of 5 stars

Aaron was highly recommended to us by a couple of people. We are so pleased we chose to use The real estate group for our survey. The whole process was very easy and smooth. All communication was resp... See more

Company replied

Rated 5 out of 5 stars

Very Easy Company to Deal With. Aaron was very helpful. He kept in constant contact ready to answer any questions I had. He also gave me contact details for an asbestos company when I needed the text... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Home Inspector
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Surveyor

Written by the company

A family owned and truly independant real estate advisory with our clients firmly at the heart of all we do. Offering valuation, survey and acquisition services in the residential and commercial property sectors, our aim is to be the first call you make when you've found your next home or investment purchase. Based in Southend on Sea, but offering our services throughout Essex and East London, we are a young dynamic company, with a high level of communcation which is matched only by our expertise, and our passion to be the best at what we do. We specialise in bespoke Residential Surveys & Valuations throughout Essex. If you require a Help to Buy, Probate, Matrimonial or any Open Market Valuation, RICS Level 2 Home Survey (formerly the RICS Homebuyer Survey) or Level 3 Building Survey, ask us for how we can help today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

248 reviews

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5.0

All reviews

(248)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

A really good experience with The Real Estate Group. Aaron was efficient, quick at responding and getting the survey booked in. He called after leaving the property, gave me a run through of his findings over the phone and sent the report over to next morning. He was really thorough and the turn around time was amazing. Highly recommend!

February 3, 2023
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Laura, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been our pleasure to assist you and we look forward to working with you throughout your purchase.

Rated 5 out of 5 stars

Property Survey

The whole process was seamless and done in a professional manner. I was kept update at all times during the process too. Very pleased and would recommend.

January 30, 2023
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Paul, we really appreciate your kind words, and of course thank you for choosing us to act on your behalf.

It has been our pleasure to assist you with your current purchase, and we are looking forward to working with you again should you need us.

Rated 5 out of 5 stars

Excellent and professional Surveyors.

Excellent and professional service from the company from start to finish. We would highly recommend.
Aaron carried out our survey, his communication was excellent. The survey was very detailed and in depth but written in an easily understandable way. He answered all our queries with the property and we know we can contact him any time if we have any more questions.

January 16, 2023
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Andy, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been our pleasure to assist you both and we look forward to working with you throughout your purchase, and in the future should you require.

Rated 5 out of 5 stars

Great processional service

Very helpful, professional and explains everything well.
Kept to the timeline as promised and with awesome communication through the process.
Thanks you 😊😊😊😊

January 13, 2023
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Reply from The Real Estate Group

Thank you for taking the time to leave a review, we really appreciate your kind words, and of course thank you for choosing us to act on your behalf.

It has been our pleasure to assist you with your Help to Buy redemption valuation, and we are looking forward to working with you again should you need us.

Rated 5 out of 5 stars

Great experience with Aaron

Great experience with Aaron. He was able to complete the survey within 48 hours and I received the report the following day.
I would highly recommend his services

December 2, 2022
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Reply from The Real Estate Group

Thank you very much for taking the time to leave a review Andy, and thank you for choosing us to act on your behalf.

It has been our pleasure to assist you, and we look forward to working with you throughout your ongoing purchase, as well as both personally and professionally in the future.

Rated 5 out of 5 stars

Level 2 Home Survey

Aaron was extremely helpful and informative, as well as being professional throughout. It was very quick and straightforward booking the survey and once it was complete I got a phonecall from Aaron to go over any issues highlighted.
The full report was very informative and easy to understand and highlighted any areas that needed further investigation for legal advisers which was very helpful. Thank you for the excellent service!

December 8, 2022
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Joe, we really appreciate it, and thank you for choosing us to act on your behalf.

It has been our pleasure to assist you, and we look forward to working with you throughout your purchase, and in the future should you require.

Rated 5 out of 5 stars

Highly recommend

Aaron was recommended to me by a good friend. I contacted Aaron after being let down by my initial surveyor last minute.
He managed to fit my survey in quickly, was super helpful & professional. Took the time to discuss everything with my over the phone and totally out my mind at ease. And the report was easy to digest. Highly recommend. Thank you.

November 11, 2022
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Natalie, we really appreciate your kind words, and of course thank you for choosing us to act on your behalf.

It has been our pleasure to assist you with your current purchase, and we are looking forward to working with you again should you need us.

Rated 5 out of 5 stars

Excellent Service!

Aaron went above and beyond when I asked for a homebuyer survey. He ran through all the necessary points in detail so I could make an informed decision. Very happy.

October 3, 2022
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Rosalyn, we really appreciate it, and thank you for choosing us to act on your behalf.

It has been our pleasure to assist you, and we are looking forward to working with you throughout your purchase, and in the future should you require.

Rated 5 out of 5 stars

Aaron has been incredibly helpful with…

Aaron has been incredibly helpful with the whole inspection/survey process and has gone out of his way to clearly explain concerns and actually help with solutions, especially in areas that were of particular interest to us. My wife and I recommend him without any hesitation whatsoever.

November 16, 2022
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Tony, we really appreciate you taking the time, all your kind words, and of course thank you for choosing us to act on your behalf.

It has been our pleasure to assist you with your current purchase, and we are looking forward to working with you and advising further as and when you need us.

Rated 5 out of 5 stars

Excellent service

We needed a survey at the last minute and The Real Estate Group achieved this. We had a lot of support to decide what we needed and any specific requirements. The report was structured well and identified areas to follow through with our conveyancer.
We were really pleased with the attitude shown to ourselves as the customer and the professional way this was performed.

November 4, 2022
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Jane, we really appreciate your kind words, and thank you for choosing us to act on your behalf.

It has been our pleasure to assist you so far with your current purchase, and we are looking forward to working with you and advising further as and when you need us.

Rated 5 out of 5 stars

Thank you, Aaron!

Aaron Daniel was extremely helpful, friendly and informative. He acted quickly when we decided on getting a Home Buyers just before exchange and fitted us in that same week after having a cancellation elsewhere. Aaron called me straight after to discuss and had no issues with having to repeat himself to my partner!
Full report was received next working day, which meant as buyers we did not cause a huge delay in exchanging.
Would not hesitate to recommend.

October 28, 2022
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Reply from The Real Estate Group

Thank you very much for taking the time to leave a review Saskia, your kind words are really appreciated.

It has been our pleasure to assist you, and we look forward to working with you throughout your ongoing purchase, as well as both personally and professionally in the future.

Rated 5 out of 5 stars

Aaron was polite and professional

Aaron was polite and professional.
Very helpful and reassuring.

October 24, 2022
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Reply from The Real Estate Group

Thank you very much for taking the time to leave a review Vicky.

It has been our pleasure to assist you, and we are looking forward to working with you throughout your purchase, and in the future should you require.

Rated 5 out of 5 stars

Aaron was so helpful and very thorough…

Aaron was so helpful and very thorough in his report. Very good communication and prompt replies to emails and enquiries. Would definitely recommend.

October 14, 2022
Unprompted review
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Joyce, we really appreciate it, and thank you for choosing us to act on your behalf.

It has been our pleasure to assist you with your purchase, and we are looking forward to working with you and advising further as and when you need us.

Rated 5 out of 5 stars

Level 2 Survey Report

I had a Level 2 Survey Report conducted by The Real Estate Group(they were recommended to me). I found the report to be extremely detailed, highlighting the internal and external factors to take into consideration.
The report was extremely easy to understand; using the traffic light system. After reviewing the documentation, I was able to discuss in more depth any areas I needed with The Real Estate Group. I would strongly recommend them to other people, which I have done so.
Thanks for your help and support.

September 30, 2022
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Reply from The Real Estate Group

Thank you very much for taking the time to leave a review Natasha, your kind words are really appreciated.

It has been our pleasure to assist you, and we look forward to working with you throughout your ongoing purchase as you require.

Rated 5 out of 5 stars

Exceptional service

Exceptional service from Aaron who recently provided a RICS Level 2 Home Survey for us. Followed up with a call shortly after quoting to discuss in more detail, and was very informative and quick throughout the whole process. Faultless and would definitely recommend and use again!

October 3, 2022
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Rob, we really appreciate it, and thank you for choosing us to act on your behalf.

It has been our pleasure to assist you with your current purchase, and we are looking forward to working with you and advising further as and when you need us.

Rated 5 out of 5 stars

Exceptional service

It’s been a pleasure instructing Aaron to undertake our RICS Level 2 Home Survey. Everyone we’ve spoken with throughout the process has been attentive and highly responsive to our individual requirements. The resulting survey was carried out over a week earlier than we expected and the attention to detail is exceptional. I wouldn’t hesitate to instruct Aaron again or recommend him to our friends and family.

September 29, 2022
Unprompted review
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Reply from The Real Estate Group

Thank you very much for taking the time to leave a review Marc, your kind words are really appreciated.

It has been our pleasure to assist you both, and we look forward to working with you throughout your ongoing purchase, and in the future, should you need us.

Rated 5 out of 5 stars

Efficient company to use

So pleased with the service from Aaron would not hesitate to recommend

September 27, 2022
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Graham, we really appreciate it, and thank you for choosing us to act on your behalf again.

It has been our pleasure to assist you with your current purchase, and we are looking forward to working with you and advising further as and when you need us.

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. Good communication as and when promised. Thanks

September 23, 2022
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Reply from The Real Estate Group

Thank you very much for taking the time to leave a review Aaron.

It has been our pleasure to assist you, and we are looking forward to working with you throughout your purchase and in the future, should you require.

Rated 5 out of 5 stars

Great service!!

Great service.
Thank you again for helping me with all the enquiries I had regarding the property.
Very reliable and honest.
I would definitely recommend using this agency if buying a property to have the checks done! Very necessary!

September 20, 2022
Unprompted review
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Reply from The Real Estate Group

Thank you very much for taking the time to leave a review Daria, your kind words are really appreciated.

It has been our pleasure to assist you, and we look forward to working with you throughout your ongoing purchase and in the future as you require.

Rated 5 out of 5 stars

Really easy to work with and explained…

Really easy to work with and explained findings in a straightforward and understandable way. Would definitely use again.

September 5, 2022
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Marc, we really appreciate it, and thank you for choosing us to act on your behalf.

It has been our pleasure to assist you with your purchase, and we are looking forward to working with you again and advising further as and when you need us.

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