The Real Leather Co. Reviews 242

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, with many appreciating the personalized and professional approach from the staff. People often praise the quality of the products, noting their appearance and craftsmanship, and many are satisfied with their purchases. However, some people were dissatisfied with the product quality, mentioning issues like broken straps, torn liners, and stitching problems. A few other people also felt that the customer service was unhelpful regarding returns or order issues, and some experienced slow responses or difficulties with tracking their orders.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the quality, mentioning soft,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and... See more

Quality

Customers consistently note positive experiences with quality, praising the soft, high-quality leather and... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues such as lost orders,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I needed to return a bag because it was larger than I had expected. It was beautiful and of high quality but just too large. It took a few weeks to do the return and get the refund, but throughout th... See more

Company replied

Rated 4 out of 5 stars

Giving this review 4 stars, not because of the product but because of the shipping. The original package was lost by the shipper. This was addressed by the seller with the assistance of Rigelle who... See more

Rated 5 out of 5 stars

Anne was extremely helpful concerning my questions I had about the Jumbo laptop bag. I am a disabled veteran on a fixed income and wanted something nice for myself. When I came across this bag, I was... See more

Company replied

Rated 5 out of 5 stars

I ordered a briefcase but was a bit unsure whether it would fit my laptop. Anne promptly replied to my e-mail and placed the order on hold until I comfortably chose the right briefcase. Anne Nipis exc... See more

Company replied


Company details

  1. Leather Goods Store

Written by the company

Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.


Contact info

3.8

Great

TrustScore 4 out of 5

242 reviews

5-star
4-star
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1-star

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

nice products great customer service

Nice products. Responsive customer service. I purchased the Canvas Denali duffle bag and the RFID Bifold. The duffle is high quality oiled canvas. The main compartment and pockets are lined with a brown, durable, high-quality liner. The bottom of the straps on the cover over the front pocket are conveniently secured to the front pocket with magnetic buttons. So technically you can easily access the front pocket without needing to unbuckle the straps.

November 6, 2023
Unprompted review
The Real Leather Co. logo

Reply from The Real Leather Co.

Thanks JJ!

Rated 5 out of 5 stars

empty pockets

Since I bought this bag my pants stay up, no longer weighed down with all the crap I stick into my pockets. The bag looks good too.

October 29, 2023
Unprompted review
The Real Leather Co. logo

Reply from The Real Leather Co.

Thanks Eric! That's terrific

Rated 5 out of 5 stars

Incredible quality

The workmanship and quality of materials gone into the bag is fantastic. The Real Leather Company clearly put a lot of pride, love, and thought into their products. And you’re not paying silly money so some trendy company can pay celebrities to endorse their inferior products - you’re paying a very fair price for a product that will essentially last a lifetime. Highly HIGHLY recommend.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Impeccable

I ordered 3 leather bags simultaneously. All 3 arrived in impeccable shape. Beautiful leather, perfect stitching and zippers, excellent craftsmanship. 5 STARS!

September 25, 2023
Unprompted review
Rated 1 out of 5 stars

Don't Get Scammed :)

The bag is superb. This one is made from real leather and does do everything as advertised! It's made from a company LeDonne, who sells it for about $20 less on the LeDonne website, and happens to have that branded the zipper on the bag to confirm. Very good quality and I will be buying from LeDonne next time I need a leather bag because of the amazing quality of the product I received! Also check the reviews on The Real Leather Company from other sources (especially TrustPilot) before purchasing. Other people have great insights about their purchases that are VERY much worth checking out if you're considering buying anything from this shop.
Altogether my experience was okay, but definitely read the TrustPilot reviews if you're skeptical! Those reviews are positive to clear up any fear you might have about purchasing from this company!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

The Compact leather backpack.

I’m on an airplane every Monday and Friday, and I always wanted a distinctive and “grown-up” travel leather backpack that had a strap on the back to go around my roller bag handle. I looked for months, then I saw this one, it was a good looking bag and had the features I was looking for. I’ve had this bag for several weeks now and with thousands of miles traveled on it, it’s exactly what I wanted. I’m able to keep my laptop, it’s charger, my big thick Bible, my large over the ears headphones, a water bottle, my cables, a hard drive and all my other gear I need very easily. I have even spent some time in the effort to “weather it a bit” and it’s looking great and looking even better as time goes on. I would buy another one, but I don’t foresee this well built bag “Giving up the ghost” anytime soon. If your on the fence, let this review (and I don’t do many) convince you to just do it, you’ll love it.

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great product, great purchase experience

quick shipping, great communication. Oh and I LOVE THIS BAG.
Top quality leather and fine detail inside the bag and in the strap makes for a product that will last for a long long time.
This bag, "The Volare", is absolutely a perfect fit for me as a crossbody, and roomy to hold all my stuffs!

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

Not buffalo leather and returns are a headache

The Cross sling bag is made from goat leather. Clearly states it on the commercial invoice you'll receive. The description states buffalo leather. The return process was ridiculous! Took 2 months to receive my refund and many emails attempting to follow up or be forgotten.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great company, Superior products

Great company. Excellent well made products. Superior packaging and shipping. I got the Daily leather briefcase which is very well constructed and should last for decades (if you take care of it). They really produce some heirloom quality leather goods.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid these crooks at all costs!

I totally wasted £150 with these crooks!

Purchased The Everyday based on the look and to some extent the cost (c. £200), as well as where it seemed the item was made and where the company was located.

When the item arrived it was clearly not worth a fraction of what I had paid. In addition the label inside said ‘Made in China’ which was not as advertised.

Believing the company to be located in the UK I contacted them asking to return the item, only to be told that they could either do a 25% refund without shipping the item back, or full refund if I shipped it back. I looked at a few shipping options (with the address being in the US) and was going to be charged £100+ in order to do so. When I notified the company they couldn’t have cared less and advised that it would have to be at my cost.

Not wishing to spend another penny with these crooks, and after several days of back and forth emails, I decided not to ship it back and to accept the 25% partial refund.

So now I have a bag I’ll never use that’s cost me £150. Truly an awful experience.

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

The tersus just got delivered to me…

The tersus just got delivered to me yesterday after a little delay as they said they had upgraded the leather. I don’t know what the leather was like before but it’s soo great now!! Feels like good quality and I can’t wait to wear it this weekend. Thanks folks!

June 3, 2023
Unprompted review

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