The Real Leather Co. Reviews 241

I had a small issue with the bag that I ordered and when I inquired about a repair or replacement, Liz provided stellar customer service. Given the complexity of the issue, she provided thoughtful, genuine concern, provided accurate timelines and explanations of next steps, and kept me in the loop every step of the way. I particularly appreciated that she didn't promise the world right away and asked for details about the issue. Along with such a positive experience, It made me feel like the company cares deeply about their customers and craftsmanship, while also being a good steward of their resources. My experience made me incredibly glad that I made my purchase and I am happy to tell others about my great experience.

I purchased this gift for my brother and he absolutely loves it. I initially ordered a different bag and because he wanted something different I had to cancel the first order. Customer service successfully assisted my cancellation and I was able to order the one that he liked and now loves. Thank you!

The Real Leather Company shows what real customer service is all about. I had a small issue with a new duffel bag sending them pictures. They responded within 24 hours and took care of the issue immediately.
I recommend them highly not only for their customer service, but for the quality of their products!

Customer service was very quick answering any questions I had about my return. Rigelle Gomez was great as a rep.

Liz was the support representative who was helping me out, she was very timely with her responses and answered all of my questions.

Thought I was getting a real leather bag, and got a chemical smelling bag labeled “made in China” without any indication of authenticity included. The insert provided for care has a bunch of misspellings. I ordered from an Ontario company (or so I thought) to avoid dropshippers, but apparently got scammed. Would never have paid this much if I knew it was going to arrive like this. I own a real leather bag and the smell is completely different.

It’s so nice to actually communicate with someone live and work through your respective situation. Liz Duron was a pleasure to work with.. she was prompt, professional, and solution oriented. I was sent a new buckle to replace a defective one. I strongly recommend The Real Leather Company

Quality product, prompt delivery, great communication. Couldn't be happier! Not a discount brand, but worth it for a special gift!

Very courteous staff. They were keeping me updated on the progress of my order.

The post office lost the bag I ordered. Danelle from customer service was patient with me. Considering how angry and frustrated I was, she was a trooper in helping me resolve the situation. After a month of trying to find the bag with no resolution, the Real Leather Company replaced the lost bag. This is the second time I have ordered the bag as a gift for my son, and he loves it.

Great leather bag, with quality leather. Great service from the company

I experienced a problem in delivery and Liz was very understanding and incredibly prompt in reaching a resolve. She rendered a difficult situation into a much more cohesive conclusion. I am extremely thankful for her help and professionalism.

The customer service received was excellent! A mistake was made when I placed my order. I received an email from Liz asking if my order was correct then immediately fixing my error. This was all done on her end even before I reached out,

Veri excellent service and delivery very fast.. good quality leather product.. recommended this company seller a name you trust.

And Thank you very much for Liz for help me place order and delivery

My daughter received The Western backpack for a graduation present. She only used it for this past Fall semester and in her 1st week back for Spring semester one of the rivets securing the strap broke and her backpack is unusable. I contacted the company and they said "We profusely apologize for any inconvenience this has caused and wish to assure you that we will make this right," only to be told after submitting the requested photos that it was "out of the 30 day warranty period and there is nothing they can do." They said I should take it to a local shop to get it fixed. No one pays $280 for a backpack and expects it to break like that! Shoddy construction and they tout on the website and I quote "We never compromise on quality. We use the best materials and pay attention to every detail to make sure our backpacks for men are top-notch. From the stitching to the zippers, every part is made with care for durability and long-lasting use."
What a load of crap! Horrible customer service!!
I will never purchase from this company again and would warn against anyone else purchasing from them also unless you want the burden of fixing soon after purchase.

I bought the Coffee Tasca bag as a birthday gift for my boyfriend, and he absolutely loved it! It's such a beautiful color and the perfect size for everyday use since it's not too small or too big. He was tired of carrying everything in his pockets, so it was the perfect gift for him. He especially loved that the zipper opens at the top for easy access. We love it! :)

I just happened to find The Real Leather Company online looking for a well made leather backpack. After doing some research, I took the plunge. I couldn't be more satisfied. The bag is better than I could have imagined. It's well made. The classic leather look is exactly what I wanted. I highly recommend using The Real Leather Company.

I love the look at the bag however, the customer service that supports this company is absolutely horrible. They’re very slow to respond when they did give me a response because I have a broken buckle. They said that I was out of warranty when I’ve only use the bag once on a trip to Europe and I have two broken buckles that they said I could buy for $15 each but yet still have not heard back from anybody buyer. Beware cool product horrible service I would stay away.