The Real Leather Co. Reviews 241

Excellent products and great service. Rigelle with The Real Leather Company kept me informed every step of the way by providing excellent customer service. It is my first time doing business with the company and I was kept informed on the status of my order as well as any potential delays that might have occurred. Now that I have received the products I ordered, I can appreciate the quality of them and can say that their level of service is consistent with the level of workmanship they strive for in their products. I recommend others to explore their selection and consider doing business with them.

Liz was very helpful throughout the process. Originally I received an email that the bag I ordered was out of stock. Liz was quick with offering me alternatives and helping me weigh my options. Eventually, we found out that the bag I ordered was able to be ship on time. Although I have never met Liz in person, I can tell she is a friendly, supportive, and patient individual.

Excellent CaseI bought my executive bag two years ago and it goes with me everyday from home to work and back. This is a roomy, extremely well made case; it holds everything I need to carry and there's usually room left for more. It is exactly what I needed and would have gladly paid more.

RFID Leather Wallet
I spent several months eagerly awaiting the restock of a wallet I'd had my eye on. During that time, I reached out with a question, and Liz responded right away, keeping me consistently updated on the status. Even Zac, the founder, personally checked in to reassure me they hadn’t forgotten. This level of attention is rare in my experience and made the wait for my wallet so much easier to bear. Beyond the fantastic customer service, the wallet I received truly exceeded my expectations! This is my second purchase from the Real Leather Company, and they’ve secured me as a customer for life. I wholeheartedly recommend this business to anyone looking for quality and care.

Do NOT order from this company. I spent over $500 for a bag to last 2 months. They will repair it if I pay for shipping both ways. Oh, and by the way it’s taken me weeks to get a response. Never order!!!!

Excellent craftsmanship and features. I would suggest a bit wider to transport a IPAD Pro as it was tight fit. Keep in mind it wasn’t designed to hold the big IPAD’s but it still worked.

I really impressed by the quality of the Blaze crossbody bag and it's in size what I was looking for.

Good company. Honest people.

Was sincerely disappointed when I found the exact bag that I was looking for, only to find on the website that they don't ship to Australia!!

I contacted customer service, and in a very short period of time the wonderful Liz went above and beyond to get me a shipping quote, send an invoice for payment and received within 2 weeks! Now that is exceptional service to go above and beyond.

By the way... the bag is AWESOME! Highly recommended company, excellent quality leather, and a shopping experience almost impossible to find these days! Thank you

I absolutely love my new Daily briefcase. The leather and stitching are beautiful! This is exactly what I was looking for in a professional briefcase that will last for years and years.

The bag I ordered for my son is a gorgeous piece he will have for many years. He loves it, it's beautiful and it was shipped quickly. When a clasp unexpectedly broke, the issue was quickly and kindly resolved, and we received a replacement in record time. My experience with Liz at customer service was top notch. I highly recommend this company, the best!!

Beautifully made. Quietly elegant. Unfussy. Functional. Arrived Quickly. Quality .

A superb product matched by excellent customer service. Tried to order a bag online but Singapore delivery was not an option. Got an automated email noting that I had browsed but not ordered, and whether there was any issue I faced. On replying, I got in contact with a real person, Liz, who then helped me by creating a manual order, tweaked it further to allow for international payments, followed up with the correct delivery address and generally was prompt and responsive through the process. When I received the bag (earlier than expected!) I was impressed with the quality, styling and finish. Now a delighted customer, where the product and the customer service have both been exemplary. Thank you Liz and thank you The Real Leather Company!

Shipping was fast, product fasntastic.

Great help from Liz to get the order moving out of Carteret NJ. Took 2 weeks to get delivered from payment
Bag is beautiful and as listed on the website.

After realizing that I ordered the wrong color backpack I reached out to the support team. Support team member Rigelle responded within 10 minutes, updated my order and informed me of the change. This great customer service enabled me to avoid returning the item for an exchange.

Exceptional quality of the product. The Executive has a place for everything I need to carry, including a large laptop! I know exactly where everything is located in the numerous pockets. Very nice design!

The Real Leather Company clearly stand behind their product as they resolved my issue promptly and completely. A special shout out to their very pleasant and professional customer service representative, Liz, who took ownership of this problem to see it through to resolution...thank you Liz!

I love the backpack I ordered. It’s great quality and has just been getting better with age. The customer service has been wonderful and very helpful. Liz got back to me when I needed help with my bag.

The Western is a Very nice Backpack. Delivery was time was great considering the origin and destination. Bought this for my son to use at college. It looks like it will last a lifetime. Large enough for his laptop and any other items he will need during the day.